Check your receipts: This checkout error could mean bonuses for shoppers
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In the current economic climate, every cent matters.
Getting ripped off—even in the most minuscule amounts—could mean big trouble, especially for those on a tight budget.
A shopper’s attention to detail not only saved them from being overcharged but also led to a surprising bonus.
The shopper’s experience began with purchasing kangaroo steaks from Woolworths, marked at $13.07.
However, upon inspecting the receipt, they noticed a discrepancy—the steaks had a 72-cent overcharge, costing $13.79.
While this might seem trivial to some, it’s a reminder that minor errors can add up over time, especially when you’re on a fixed income or budgeting carefully.
‘Price clearly shown on kangaroo steaks as $13.07… yet they kept scanning at $13.79!’ the shopper exclaimed.
‘I had a team discount voucher and it was still more expensive than the price on the package.’
The experience led the shopper to remind others to ‘check your dockets’.
The story took a turn for the better when the shopper informed a staff member about the error.
Thanks to the Scanning Code of Practice, which Woolworths has voluntarily agreed to, the customer was entitled to receive the item for free.
This policy safeguards shoppers—if an item scans at a higher price than advertised, the customer can claim that item for free.
According to one shopper, it’s best to address the issue after paying.
‘You take it to the help desk and get it for free. Do not alert staff before paying because they will just adjust the price,’ they wrote.
This strategy ensures you benefit from the scanning code rather than simply receive a price adjustment.
However, under this policy, if multiple identical items sell for a higher price, only the first item will be free of charge. Other items will sell at the correct or lower cost.
Receipt errors are more common than we think.
Another shopper was overcharged for ham, nearly paying four times the expected price.
Woolworths acknowledged such incidents and encouraged customers to seek refunds under the policy.
Supermarkets Coles and ALDI have also agreed upon the Scanning Code of Practice, while IGA stores may vary per branch.
So, next time you’re at Woolworths or any supermarket, check your receipt before leaving the store.
You might find that an error in your favour could lead to a pleasant surprise at the customer service desk.
These policies are in place to protect consumers, so don’t hesitate to use them to your advantage.
Have you ever spotted an error on your receipt while shopping? Share your experiences in the comments below!
Getting ripped off—even in the most minuscule amounts—could mean big trouble, especially for those on a tight budget.
A shopper’s attention to detail not only saved them from being overcharged but also led to a surprising bonus.
The shopper’s experience began with purchasing kangaroo steaks from Woolworths, marked at $13.07.
However, upon inspecting the receipt, they noticed a discrepancy—the steaks had a 72-cent overcharge, costing $13.79.
While this might seem trivial to some, it’s a reminder that minor errors can add up over time, especially when you’re on a fixed income or budgeting carefully.
‘Price clearly shown on kangaroo steaks as $13.07… yet they kept scanning at $13.79!’ the shopper exclaimed.
‘I had a team discount voucher and it was still more expensive than the price on the package.’
The experience led the shopper to remind others to ‘check your dockets’.
A shopper took to social media to express their frustration about the sudden price change of kangaroo steaks during checkout, reminding shoppers to check their receipts. Image Credit: Reddit/janenkm
The story took a turn for the better when the shopper informed a staff member about the error.
Thanks to the Scanning Code of Practice, which Woolworths has voluntarily agreed to, the customer was entitled to receive the item for free.
This policy safeguards shoppers—if an item scans at a higher price than advertised, the customer can claim that item for free.
According to one shopper, it’s best to address the issue after paying.
‘You take it to the help desk and get it for free. Do not alert staff before paying because they will just adjust the price,’ they wrote.
This strategy ensures you benefit from the scanning code rather than simply receive a price adjustment.
However, under this policy, if multiple identical items sell for a higher price, only the first item will be free of charge. Other items will sell at the correct or lower cost.
Receipt errors are more common than we think.
Another shopper was overcharged for ham, nearly paying four times the expected price.
Woolworths acknowledged such incidents and encouraged customers to seek refunds under the policy.
Supermarkets Coles and ALDI have also agreed upon the Scanning Code of Practice, while IGA stores may vary per branch.
So, next time you’re at Woolworths or any supermarket, check your receipt before leaving the store.
You might find that an error in your favour could lead to a pleasant surprise at the customer service desk.
These policies are in place to protect consumers, so don’t hesitate to use them to your advantage.
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