[saundy]

Trust me were I am the local Telstra shop no appointment you just just told told make a appointment if you want to speak to them about phones or internet deals etc if no appointment you just just get told to make a appointment and return.

I contacted Telstra Head Office I was told "there's no need to make a appointment to see them in store in any Telstra shop in Australia" I told her to send someone into the this one for herself I don't know what happened or if it happened shortly after that I dumped Telstra when I received questions why I changed carriers I didn't hold back in telling why, I just got sick of being cut off during the night without notice. I don't know if it has changed I have not been in there for several years, I took a friend over the several years ago he wanted some help setting up a new internet connection onto the arrived in town we went to the Telstra shop there is someone standing at the entrence with a tablet computer asking questions Why are you attending the Telstra shop, Have you made a appointment. If not you are told to make a appointment and return.

We were they waited for the assistance they was a elderly couple (they would have been in there 80's) walked in they had travelled between 70 and 90 km to get their they were asked if they had a appointment when they said no they were told to make a appointment and return now this I was totally disgusted with didn't even ask why they were there which after all is there job, they walked out I really felt sorry for them he should have asked what they required it might have been only wanting some information could not be bothered asking.

As I have said I set up direct debit I have no idea payment does not go through until I am informed, If payment doesn't go through it's either a fault of the bank or the carrier all Telstra had to do was sent me a email stating that payment didn't go through I could have either rang them (if they answered the phone) or went to the bank to send the payment through to Telstra. What I don't understand is why Telstra didn't sent me a email/text message stating payment didn't go through or better call me I could have given them card details over the phone problem solved that easy.

The part that I can not figure out is since I changed carriers I have not had this issue either with the phone or the internet service I have not received a email phone call stating payment didn't go through now to me that tells me that the issue was on Telstra end not that they will ever admit that they were at fault same bank same credit card type.

This happened to me a few years ago I don't know if it still Iike this or it has been sorted out as I said earlier I contacted Head office in Sydney and had a conversation with a very pleasant lady who was shocked to hear what I said I told I changed carriers for that reason this she was not happy to hear.
Anyway that is my experience's with Telstra and why I changed carriers (for the better) and why I will not be having any future dealings with them.

 

[Phantom55]

That is excellent thinking to stop scammers

tends to make hard work of answering mail....we have sure come a long way

 

[Dynamo]

I received a txt from a fake my gov stating I had an urgent message relating to my tax refund. I don't get a tax refund and the address looked very suspicious so I reported and deleted it.

Me too.

 

[saundy]

Having to make an appointment to deal with Telstra is a sign for customers to move on! My friend needed a new phone and went to Telstra to make the purchase. He was told they could not help him without an appointment. To buy a phone!?? Are they kidding? It sounds like they are trying to put themselves out of business.

That is part of the reason I changed carriers Telstra is shocking at customer service it's non existence as far as I am concerned

 

[IAN3005]

Dual security is the way to go. you have to have a mobile phone and a computer.