Having to make an appointment to deal with Telstra is a sign for customers to move on! My friend needed a new phone and went to Telstra to make the purchase. He was told they could not help him without an appointment. To buy a phone!?? Are they kidding? It sounds like they are trying to put themselves out of business.
That is part of the reason I changed carriers Telstra is shocking at customer service it's non existence as far as I am concerned
 
Dual security is the way to go. you have to have a mobile phone and a computer.
 
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