And speaking of My Gov, well Centrelink actually, I logged into my account through My Gov yesterday and found a message saying they had cancelled my rent relief, a whole $211 a fortnight, we have just moved and our rent had gone up by $230 a week. I was straight on the phone to them and after 45 minutes on hold with that shocking music the lady couldn't have been more helpful and she fixed it up on the spot.
That was a big chunk of change to lose in one go.
It's no wonder people get pissed with them while on the phone though, that music would send the most placid person into a rage