Drivers left in the dark: Medical review licence suspension process slammed
- Replies 18
For a lot of Australian seniors, having a licence is not just a matter of convenience — it can be a lifeline.
It provides independence and the freedom to go where you want when you want.
So you can imagine how stressful it would be if your licence was suddenly taken away from you with no warning whatsoever… which is exactly what’s been happening in Victoria.
Sean DeAraugo has been legally required since 2016 to report his medical condition to VicRoads, Victoria’s road licensing authority.
Sean says VicRoads usually requests medical reviews by post, which he then accomplishes with the help of his doctor so he can continue driving.
In Victoria, people with conditions that may interfere with their driving and pose risks to the public are required to notify VicRoads of their condition.
However, at the height of the COVID pandemic from 2020-2021, DeAraugo said VicRoads didn’t send their usual request.
‘I didn't notice at the time because we were in the midst of COVID, and normal life wasn't really happening,’ he explained.
‘The next thing I knew, I was pulled over by police in 2021, and I was informed by police that my licence was suspended.’
DeAraugo promptly contacted VicRoads via email, and they emailed him the medical form he needed to answer.
‘I said, “In the future can you email me this correspondence? Because I don't want this to happen again”,’ he said.
‘I was told that they are legally required to request the medical reviews by post.’
While his licence has since been reinstated, DeAraugo isn’t in the clear yet as he still has to appear before a local court in February 2023 in relation to his suspension.
A guilty verdict would result in the charge being noted in his record — something he views with increasing concern.
‘I'm finding it quite stressful,’ DeAraugo admitted.
‘While common sense tells me I haven't done anything wrong … I am worried that the outcome may not be as good as I would like.’
He also said VicRoads informed him that they sent two correspondences in February and June 2021 — the second one informing him of his licence’s suspension — but he’s adamant he received nothing.
‘On this occasion, I haven’t received the letter about the medical review nor the licence being suspended,’ he said.
‘I haven't missed any other mail during that time from any other organisation.’
Unfortunately, DeAraugo isn’t the only one to have encountered the same problem with VicRoads.
ABC News discovered other incidents of drivers having their licences revoked without notice.
On November 2, a woman named Clare Ridgway was shocked to find out her licence had been suspended when police pulled over her husband in a car registered under her name.
Earlier, Ridgway — clinically diagnosed with depression — completed VicRoads’ required medical assessment, but something went wrong with the form submission which led to her licence getting revoked.
She says VicRoads did not send her any letter informing her of her suspension.
Derek Lightbody is yet another case of another suddenly suspended licence, citing medical grounds.
As in DeAraugo and Ridgway’s stories, he also was pulled over by authorities one day and informed his licence was suspended despite no prior notice from VicRoads.
The correspondence came days later in his case.
‘Four days later, I got a letter from VicRoads advising me my licence had been suspended,’ Lightbody said.
‘I felt betrayed.’
Despite managing to escape from the ordeal without charges (after much back-and-forth between him and authorities), Lightbody is left grossly dissatisfied.
‘One letter isn’t enough,’ he stressed.
‘To rely on regular mail, it's not a timely process. It didn't require a signature.’
‘You wouldn't serve a court summons like that.’
In response to the unfortunate incidents experienced by some Aussies, a Department of Transportation spokesperson told ABC News VicRoads’ medical review process is a safety measure for Aussies travelling on Victoria’s roads.
‘We understand how important having a licence is for so many Victorians, and that is why we take this process so seriously, assessing every medical report on a case-by-case basis,’ they said.
‘If VicRoads varies, suspends or cancels a driver licence/learner permit, the person can appeal the decision.’
According to the VicRoads website, this would mean appealing by requesting an internal review or filing an appeal to the state Magistrate’s Court.
But a line on the website reads: ‘However, you cannot appeal if VicRoads requests you to provide a medical, or other report, or asks you to undertake a driving test.’
The ABC also notes that VicRoads did not answer their query on whether or not they would consider sending notice of a licence suspension by registered post along with digital notifications.
The reliance on sending official notices through post exposes a glaring problem for VicRoads, according to Ash Galvin of the Peninsula Community Legal Centre.
Among the cases he handled was an 83-year-old woman in 2020 who, in the same fashion as DeAraugo, only found out her licence was suspended after getting pulled over.
‘There is the possibility that those notifications don't reach people for various reasons.’ he said.
‘It's really important that people are kept up to date with the status of their driver's licence.’
‘We'd like to see VicRoads explore further opportunities to better communicate to motorists.’
Victorians may contact VicRoads here for licence-related queries.
So, what do you think of this? Should VicRoads make efforts to deliver important notices through electronic means, as well, if only to avoid more incidents of missed notifications?
Tell us your thoughts below!
Source: YouTube/VicRoads
It provides independence and the freedom to go where you want when you want.
So you can imagine how stressful it would be if your licence was suddenly taken away from you with no warning whatsoever… which is exactly what’s been happening in Victoria.
Sean DeAraugo has been legally required since 2016 to report his medical condition to VicRoads, Victoria’s road licensing authority.
Sean says VicRoads usually requests medical reviews by post, which he then accomplishes with the help of his doctor so he can continue driving.
In Victoria, people with conditions that may interfere with their driving and pose risks to the public are required to notify VicRoads of their condition.
However, at the height of the COVID pandemic from 2020-2021, DeAraugo said VicRoads didn’t send their usual request.
‘I didn't notice at the time because we were in the midst of COVID, and normal life wasn't really happening,’ he explained.
‘The next thing I knew, I was pulled over by police in 2021, and I was informed by police that my licence was suspended.’
DeAraugo promptly contacted VicRoads via email, and they emailed him the medical form he needed to answer.
‘I said, “In the future can you email me this correspondence? Because I don't want this to happen again”,’ he said.
‘I was told that they are legally required to request the medical reviews by post.’
While his licence has since been reinstated, DeAraugo isn’t in the clear yet as he still has to appear before a local court in February 2023 in relation to his suspension.
A guilty verdict would result in the charge being noted in his record — something he views with increasing concern.
‘I'm finding it quite stressful,’ DeAraugo admitted.
‘While common sense tells me I haven't done anything wrong … I am worried that the outcome may not be as good as I would like.’
He also said VicRoads informed him that they sent two correspondences in February and June 2021 — the second one informing him of his licence’s suspension — but he’s adamant he received nothing.
‘On this occasion, I haven’t received the letter about the medical review nor the licence being suspended,’ he said.
‘I haven't missed any other mail during that time from any other organisation.’
Unfortunately, DeAraugo isn’t the only one to have encountered the same problem with VicRoads.
ABC News discovered other incidents of drivers having their licences revoked without notice.
On November 2, a woman named Clare Ridgway was shocked to find out her licence had been suspended when police pulled over her husband in a car registered under her name.
Earlier, Ridgway — clinically diagnosed with depression — completed VicRoads’ required medical assessment, but something went wrong with the form submission which led to her licence getting revoked.
She says VicRoads did not send her any letter informing her of her suspension.
Derek Lightbody is yet another case of another suddenly suspended licence, citing medical grounds.
As in DeAraugo and Ridgway’s stories, he also was pulled over by authorities one day and informed his licence was suspended despite no prior notice from VicRoads.
The correspondence came days later in his case.
‘Four days later, I got a letter from VicRoads advising me my licence had been suspended,’ Lightbody said.
‘I felt betrayed.’
Despite managing to escape from the ordeal without charges (after much back-and-forth between him and authorities), Lightbody is left grossly dissatisfied.
‘One letter isn’t enough,’ he stressed.
‘To rely on regular mail, it's not a timely process. It didn't require a signature.’
‘You wouldn't serve a court summons like that.’
In response to the unfortunate incidents experienced by some Aussies, a Department of Transportation spokesperson told ABC News VicRoads’ medical review process is a safety measure for Aussies travelling on Victoria’s roads.
‘We understand how important having a licence is for so many Victorians, and that is why we take this process so seriously, assessing every medical report on a case-by-case basis,’ they said.
‘If VicRoads varies, suspends or cancels a driver licence/learner permit, the person can appeal the decision.’
According to the VicRoads website, this would mean appealing by requesting an internal review or filing an appeal to the state Magistrate’s Court.
But a line on the website reads: ‘However, you cannot appeal if VicRoads requests you to provide a medical, or other report, or asks you to undertake a driving test.’
The ABC also notes that VicRoads did not answer their query on whether or not they would consider sending notice of a licence suspension by registered post along with digital notifications.
The reliance on sending official notices through post exposes a glaring problem for VicRoads, according to Ash Galvin of the Peninsula Community Legal Centre.
Among the cases he handled was an 83-year-old woman in 2020 who, in the same fashion as DeAraugo, only found out her licence was suspended after getting pulled over.
‘There is the possibility that those notifications don't reach people for various reasons.’ he said.
‘It's really important that people are kept up to date with the status of their driver's licence.’
‘We'd like to see VicRoads explore further opportunities to better communicate to motorists.’
Victorians may contact VicRoads here for licence-related queries.
So, what do you think of this? Should VicRoads make efforts to deliver important notices through electronic means, as well, if only to avoid more incidents of missed notifications?
Tell us your thoughts below!
Source: YouTube/VicRoads