Coles’ latest checkout change has customers fuming
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Ah, supermarkets. While they've certainly made our lives a lot more convenient, they can often be a source of frustration as well. Here at the Seniors Discount Club, we often hear about supermarket woes. This is why we feel compelled to share this recent development that has left many customers fuming.
The retail giant has introduced more self-serve checkouts—some even with conveyor belts—in many of its stores nationwide. However, this has also reduced the number of manned checkouts, meaning there are fewer checkouts with Coles staff to help customers. This is a change that hasn't gone down too well amongst some loyal Coles shoppers.
In a video shared on social media, one disgruntled customer accused the supermarket of 'really making us all look like morons'. She went on to say, 'What a chump. I'm out here working for Coles, and I'm not even getting a staff discount on my price-gouged groceries,' while scanning her items at the checkout.
It's not just the lack of assistance that has customers upset. There's a growing number of people expressing their disapproval on social media about these major changes to the checkout system. 'Coles, you are a disgrace! The checkout situation at Southland is unacceptable,' one frustrated shopper wrote on Facebook.
Others shared similar frustrations, with one longtime Coles shopper stating how they were ready to leave their 'loyalty' behind due to the growing inconvenience brought about by the 'push for the self-serve checkouts.
Coles isn't taking the criticism lying down, though. A spokesperson for the supermarket told 7NEWS.com.au that the company is committed to providing a variety of checkout options for its customers.
'Coles is providing more choice to our customers in how they can choose to check out in our stores and pack their bags the way they like,' the spokesperson said.
They also reassured customers that team members are available to assist them at self-serve checkouts whenever required, adding that the supermarket is employing more staff now than it was five years ago.
As we know, embracing change can sometimes be difficult, but it's also an inevitable part of progress. What do you think of these changes implemented by Coles, and have you had any similar experiences at your local supermarket?
Remember, it's important to voice your concerns and share your feedback with Coles customer service.
For now, whether you prefer self-serve or manned checkouts, we hope your shopping trips remain fuss-free and smooth sailing! Though, we’d love to hear from you. Which DO you prefer?
The retail giant has introduced more self-serve checkouts—some even with conveyor belts—in many of its stores nationwide. However, this has also reduced the number of manned checkouts, meaning there are fewer checkouts with Coles staff to help customers. This is a change that hasn't gone down too well amongst some loyal Coles shoppers.
Coles has implemented additional self-serve checkouts featuring conveyor belts within their stores. Source: Twitter
In a video shared on social media, one disgruntled customer accused the supermarket of 'really making us all look like morons'. She went on to say, 'What a chump. I'm out here working for Coles, and I'm not even getting a staff discount on my price-gouged groceries,' while scanning her items at the checkout.
It's not just the lack of assistance that has customers upset. There's a growing number of people expressing their disapproval on social media about these major changes to the checkout system. 'Coles, you are a disgrace! The checkout situation at Southland is unacceptable,' one frustrated shopper wrote on Facebook.
Others shared similar frustrations, with one longtime Coles shopper stating how they were ready to leave their 'loyalty' behind due to the growing inconvenience brought about by the 'push for the self-serve checkouts.
Coles Responds to Checkout Criticism
Coles is enhancing customer options by offering a greater variety of checkout methods Source: Twitter
Coles isn't taking the criticism lying down, though. A spokesperson for the supermarket told 7NEWS.com.au that the company is committed to providing a variety of checkout options for its customers.
'Coles is providing more choice to our customers in how they can choose to check out in our stores and pack their bags the way they like,' the spokesperson said.
They also reassured customers that team members are available to assist them at self-serve checkouts whenever required, adding that the supermarket is employing more staff now than it was five years ago.
Remember, it's important to voice your concerns and share your feedback with Coles customer service.
For now, whether you prefer self-serve or manned checkouts, we hope your shopping trips remain fuss-free and smooth sailing! Though, we’d love to hear from you. Which DO you prefer?
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