Are you one of the thousands affected? Australia Post reveals major change for customers
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Many Australians have seen massive changes in their lives – from advancements in technology to the rise in social media platforms.
But one institution has remained the same: Australia Post. The mail service has kept its processes unchanged, with the familiar ‘sorry, we missed you’ cards being a constant if someone isn’t home to receive a package.
But the time has come to say goodbye to the ‘old school’ ways, as Australia Post reveals a major change for thousands of customers.
Starting June 26th, those with MyPost accounts will no longer receive the traditional handwritten cards when their package cannot be delivered.
Instead, MyPost account holders will now receive digital notifications of missed deliveries.
However, this change only affects those with a MyPost account. Regular Australia Post customers who don’t have a MyPost account will still receive the written cards as usual.
It's also worth noting that there are currently no plans to eliminate the card entirely.
The news was already confirmed when an email sent to a Victorian business owner was leaked online, as reported by Yahoo News Australia and Smart Company.
Business owners were reportedly notified via email on May 24th, within the required 30-day notice period.
On their website, Australia Post announced: ‘From June 2023, parcel receivers who have registered with MyPost, will get a digital collection notification if they aren’t home when their parcel arrives. We’ll no longer leave them a card.’
‘Our digital notifications have more accurate and useful information than a card, and customers can choose to receive them by email, SMS or through the AusPost app. They are sent once the parcel is ready for collection at the nearest Post Office,’ it continued.
But why is Australia Post making this change?
As per the email seen by Yahoo News Australia, the switch to digital alerts aims to provide a better overall customer experience, reduce paper waste, and improve efficiency and convenience.
Customers will receive a notification of the attempted delivery, along with information on where to collect their item and when it will become available for collection.
‘Digital notifications provide more accurate information and resolve the issue of lost, missing or damaged cards,’ the courier service stated.
Australia Post revealed that this change comes after a successful trial in Melbourne, a spokesperson confirmed.
‘Australia Post is always looking for new ways and innovations to improve our services to customers. We have recently conducted a trial involving MyPost deliveries and are currently working through the outcomes of that trial,’ they said.
For those wondering what a MyPost account entails, it's a free account that allows customers to personalise their postage experience by tracking parcels, nominating others for item collection or easily redirecting mail.
The spokesperson further elaborated, ‘Australia Post’s MyPost app and website offer customers the best possible parcel tracking, along with other features such as the ability to redirect your parcel to a more convenient location, in real-time.’
So, while this change might take a little getting used to, it seems to be another step towards a more efficient future. Whether you're an avid online shopper or someone who receives parcels from loved ones, remember to keep an eye out for your digital notifications.
If you or someone you know has a MyPost account, make sure you’re up-to-date with this important change. Let us know your thoughts in the comments below!
But one institution has remained the same: Australia Post. The mail service has kept its processes unchanged, with the familiar ‘sorry, we missed you’ cards being a constant if someone isn’t home to receive a package.
But the time has come to say goodbye to the ‘old school’ ways, as Australia Post reveals a major change for thousands of customers.
Starting June 26th, those with MyPost accounts will no longer receive the traditional handwritten cards when their package cannot be delivered.
Instead, MyPost account holders will now receive digital notifications of missed deliveries.
However, this change only affects those with a MyPost account. Regular Australia Post customers who don’t have a MyPost account will still receive the written cards as usual.
It's also worth noting that there are currently no plans to eliminate the card entirely.
The news was already confirmed when an email sent to a Victorian business owner was leaked online, as reported by Yahoo News Australia and Smart Company.
Business owners were reportedly notified via email on May 24th, within the required 30-day notice period.
On their website, Australia Post announced: ‘From June 2023, parcel receivers who have registered with MyPost, will get a digital collection notification if they aren’t home when their parcel arrives. We’ll no longer leave them a card.’
‘Our digital notifications have more accurate and useful information than a card, and customers can choose to receive them by email, SMS or through the AusPost app. They are sent once the parcel is ready for collection at the nearest Post Office,’ it continued.
But why is Australia Post making this change?
As per the email seen by Yahoo News Australia, the switch to digital alerts aims to provide a better overall customer experience, reduce paper waste, and improve efficiency and convenience.
Customers will receive a notification of the attempted delivery, along with information on where to collect their item and when it will become available for collection.
‘Digital notifications provide more accurate information and resolve the issue of lost, missing or damaged cards,’ the courier service stated.
Australia Post revealed that this change comes after a successful trial in Melbourne, a spokesperson confirmed.
‘Australia Post is always looking for new ways and innovations to improve our services to customers. We have recently conducted a trial involving MyPost deliveries and are currently working through the outcomes of that trial,’ they said.
For those wondering what a MyPost account entails, it's a free account that allows customers to personalise their postage experience by tracking parcels, nominating others for item collection or easily redirecting mail.
The spokesperson further elaborated, ‘Australia Post’s MyPost app and website offer customers the best possible parcel tracking, along with other features such as the ability to redirect your parcel to a more convenient location, in real-time.’
So, while this change might take a little getting used to, it seems to be another step towards a more efficient future. Whether you're an avid online shopper or someone who receives parcels from loved ones, remember to keep an eye out for your digital notifications.
Key Takeaways
- Australia Post is introducing a change for thousands of customers with MyPost accounts, switching from handwritten 'sorry, we missed you' cards to digital notifications when a package fails to be delivered.
- Starting on June 26, this change aims to provide a better customer experience, reduce paper waste, and improve efficiency and convenience. Customers who don’t have a MyPost account won’t be impacted.
- The swap to digital alerts follows a successful trial carried out in Melbourne, with customers receiving notifications of attempted delivery and details of where and when to collect their items.
- A MyPost account is a free service that allows customers to personalise their postage experience by tracking parcels, nominating others for item collection, or easily redirecting mail.