Woolworths trials new self-serve checkouts
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Woolworths, one of Australia's leading supermarket chains, is known for its attempts to improve customer convenience.
In a recent move to enhance the shopping experience, the company has introduced a new system at self-serve checkouts.
In this system, Woolworths has marked Card-Only checkouts in a sleek grey colour, while Cash and Card tills are highlighted in bright green.
This simple yet effective change allows customers to quickly identify their preferred checkout option, saving them time and potential frustration.
The colour-coded checkouts have been introduced in a ‘handful’ of stores across Australia as part of a trial.
Woolworths is keen to gather customer feedback before rolling out the system nationwide.
Cash users were delighted with these changes, as only a few self-serve checkouts accept cash.
However, other shoppers said they still refused to use the customer-operated registers.
A Woolworths spokesperson shared that the new colour-coding system is part of the company's ongoing efforts to make shopping 'easier and more convenient' for customers.
'We've implemented colour-coordinated self-serve checkouts so customers can easily find their preferred checkout, whether it be “Cash & Card” or “Card Only,”’ they said.
'All the self-serve checkouts have improved signage as a complement (to the colours). We look forward to continuing to receive feedback from customers on the change.'
Last year, Woolworths installed automatic gates and high-tech surveillance in their self-service checkout areas as a test run in select stores across Australia.
Other stores have also been trying new features to improve their self-serve checkout systems nationwide.
For one, Kmart trialled a new security camera system in December, which uses camera vision and artificial intelligence (AI) to detect when items have not been scanned properly.
Coles also rolled out its electronic gate systems as a final step to reduce theft in the supermarket chain.
Have you used the colour-coded checkouts at Woolworths? Do you find them helpful? Share your experiences in the comments below.
In a recent move to enhance the shopping experience, the company has introduced a new system at self-serve checkouts.
In this system, Woolworths has marked Card-Only checkouts in a sleek grey colour, while Cash and Card tills are highlighted in bright green.
This simple yet effective change allows customers to quickly identify their preferred checkout option, saving them time and potential frustration.
Woolworths unveiled its new colour-coding system for customers to identify their checkout options easily. Credit: Shutterstock
The colour-coded checkouts have been introduced in a ‘handful’ of stores across Australia as part of a trial.
Woolworths is keen to gather customer feedback before rolling out the system nationwide.
Cash users were delighted with these changes, as only a few self-serve checkouts accept cash.
However, other shoppers said they still refused to use the customer-operated registers.
A Woolworths spokesperson shared that the new colour-coding system is part of the company's ongoing efforts to make shopping 'easier and more convenient' for customers.
'We've implemented colour-coordinated self-serve checkouts so customers can easily find their preferred checkout, whether it be “Cash & Card” or “Card Only,”’ they said.
'All the self-serve checkouts have improved signage as a complement (to the colours). We look forward to continuing to receive feedback from customers on the change.'
Last year, Woolworths installed automatic gates and high-tech surveillance in their self-service checkout areas as a test run in select stores across Australia.
Other stores have also been trying new features to improve their self-serve checkout systems nationwide.
For one, Kmart trialled a new security camera system in December, which uses camera vision and artificial intelligence (AI) to detect when items have not been scanned properly.
Coles also rolled out its electronic gate systems as a final step to reduce theft in the supermarket chain.
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