What is this shopping site asking customers to do that’s causing outrage?
- Replies 28
Technology has revolutionised how we shop for goods and services in the modern day. With the help of the internet, customers can access just about anything from the palm of their hands.
With a few clicks, you can have anything delivered to your doorstep—there's no need to leave the house or wait in line.
However, there is a downside to this convenience. Shopping online can come with additional fees, such as service and shipping charges. Money ‘saved’ can be swallowed up by invisible costs instead.
Then there's also the problem of being unable to inspect the items before they arrive. So you may not get the quality you’re expecting when you receive your order.
But customers of the Australian online store, The Louve Collection, are expressing a different sort of outrage: being asked for a tip when making a purchase.
One customer was so disgusted at the suggestion of leaving a tip that they took to social media to express their frustration.
As explained in the user’s online post, customers were asked to 'show their support for the team at Louve Collection' by adding a tip—any of 5, 10, or 15 per cent added to their purchase.
That's right: despite the fact that the store already charges a price for their fashionable wares, they're asking customers to leave a tip alongside their payment as well.
This move sparked a huge reaction from disgruntled customers, who were asked to leave a 5, 10 or 15 per cent tip when ordering a wallet for $139. That could leave an extra $6.95, $13.90 or even $20.85 on top of your purchase.
The outraged comments flooded in, with social media users pointing out that the company should be paying its staff more – not expecting customers to make up the difference in tips!
Some were also critical of the company risking its reputation by asking for tips on top of the cost of the products they sell.
'Yeah, nah,' one wrote. '[The company should] support the team by paying living wages. There is no way the grateful staff are seeing any of that.'
Some users were even encouraging other shoppers to leave items in their shopping carts to tell companies that such practices are unacceptable.
'Abandoned baskets’ leave a very clear message, and the practice should die out.
‘Don’t buy from any site that asks for tips,’ expressed another frustrated shopper.
'Asking for a tip means that the shop has no understanding of or respect for customers, so it's a big red flag. Stay away.'
Though the tip wasn't compulsory, many people still thought it was downright wrong for the company to even be asking for tips.
'Just face-to-face interactions (with somewhat confusing rules as to when to tip and when not to),' wrote another.
One user went as far as trying to leave a negative tip, stating ‘I [tried] to put -$1.00 into the custom amount section, to see if it can catch exceptions.’
Adding on to the issue, one shopper expressed, ‘Show your support… Isn’t that what shopping at the store is?’
Sources have contacted the Louve Collection for comment but have yet to hear back from them.
What are your thoughts on ‘tipping’? Do you believe The Louve Collection should continue asking for tips during checkout? We want to hear your opinions in the comments below!
With a few clicks, you can have anything delivered to your doorstep—there's no need to leave the house or wait in line.
However, there is a downside to this convenience. Shopping online can come with additional fees, such as service and shipping charges. Money ‘saved’ can be swallowed up by invisible costs instead.
Then there's also the problem of being unable to inspect the items before they arrive. So you may not get the quality you’re expecting when you receive your order.
But customers of the Australian online store, The Louve Collection, are expressing a different sort of outrage: being asked for a tip when making a purchase.
A shopper was surprised to discover an unusual 'feature' upon checkout. Credit: Reddit
One customer was so disgusted at the suggestion of leaving a tip that they took to social media to express their frustration.
As explained in the user’s online post, customers were asked to 'show their support for the team at Louve Collection' by adding a tip—any of 5, 10, or 15 per cent added to their purchase.
That's right: despite the fact that the store already charges a price for their fashionable wares, they're asking customers to leave a tip alongside their payment as well.
This move sparked a huge reaction from disgruntled customers, who were asked to leave a 5, 10 or 15 per cent tip when ordering a wallet for $139. That could leave an extra $6.95, $13.90 or even $20.85 on top of your purchase.
The outraged comments flooded in, with social media users pointing out that the company should be paying its staff more – not expecting customers to make up the difference in tips!
Some were also critical of the company risking its reputation by asking for tips on top of the cost of the products they sell.
'Yeah, nah,' one wrote. '[The company should] support the team by paying living wages. There is no way the grateful staff are seeing any of that.'
Tipping is not an Australian culture and has left online shoppers enraged over The Louve Collection’s checkout ‘feature’. Credit: Shutterstock
Some users were even encouraging other shoppers to leave items in their shopping carts to tell companies that such practices are unacceptable.
'Abandoned baskets’ leave a very clear message, and the practice should die out.
‘Don’t buy from any site that asks for tips,’ expressed another frustrated shopper.
'Asking for a tip means that the shop has no understanding of or respect for customers, so it's a big red flag. Stay away.'
Though the tip wasn't compulsory, many people still thought it was downright wrong for the company to even be asking for tips.
'Just face-to-face interactions (with somewhat confusing rules as to when to tip and when not to),' wrote another.
One user went as far as trying to leave a negative tip, stating ‘I [tried] to put -$1.00 into the custom amount section, to see if it can catch exceptions.’
Adding on to the issue, one shopper expressed, ‘Show your support… Isn’t that what shopping at the store is?’
Tipping should not be enforced on anyone, whether online or in person. Credit: Shutterstock
Sources have contacted the Louve Collection for comment but have yet to hear back from them.
What are your thoughts on ‘tipping’? Do you believe The Louve Collection should continue asking for tips during checkout? We want to hear your opinions in the comments below!
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