What is this shopping site asking customers to do that’s causing outrage?

Technology has revolutionised how we shop for goods and services in the modern day. With the help of the internet, customers can access just about anything from the palm of their hands.

With a few clicks, you can have anything delivered to your doorstep—there's no need to leave the house or wait in line.


However, there is a downside to this convenience. Shopping online can come with additional fees, such as service and shipping charges. Money ‘saved’ can be swallowed up by invisible costs instead.

Then there's also the problem of being unable to inspect the items before they arrive. So you may not get the quality you’re expecting when you receive your order.

But customers of the Australian online store, The Louve Collection, are expressing a different sort of outrage: being asked for a tip when making a purchase.


Screenshot 2023-09-14 at 9.31.15 AM.png
A shopper was surprised to discover an unusual 'feature' upon checkout. Credit: Reddit


One customer was so disgusted at the suggestion of leaving a tip that they took to social media to express their frustration.

As explained in the user’s online post, customers were asked to 'show their support for the team at Louve Collection' by adding a tip—any of 5, 10, or 15 per cent added to their purchase.

That's right: despite the fact that the store already charges a price for their fashionable wares, they're asking customers to leave a tip alongside their payment as well.

This move sparked a huge reaction from disgruntled customers, who were asked to leave a 5, 10 or 15 per cent tip when ordering a wallet for $139. That could leave an extra $6.95, $13.90 or even $20.85 on top of your purchase.


The outraged comments flooded in, with social media users pointing out that the company should be paying its staff more – not expecting customers to make up the difference in tips!

Some were also critical of the company risking its reputation by asking for tips on top of the cost of the products they sell.

'Yeah, nah,' one wrote. '[The company should] support the team by paying living wages. There is no way the grateful staff are seeing any of that.'


compressed-3 (1).jpeg
Tipping is not an Australian culture and has left online shoppers enraged over The Louve Collection’s checkout ‘feature’. Credit: Shutterstock


Some users were even encouraging other shoppers to leave items in their shopping carts to tell companies that such practices are unacceptable.

'Abandoned baskets’ leave a very clear message, and the practice should die out.

‘Don’t buy from any site that asks for tips,’ expressed another frustrated shopper.

'Asking for a tip means that the shop has no understanding of or respect for customers, so it's a big red flag. Stay away.'


Though the tip wasn't compulsory, many people still thought it was downright wrong for the company to even be asking for tips.

'Just face-to-face interactions (with somewhat confusing rules as to when to tip and when not to),' wrote another.

One user went as far as trying to leave a negative tip, stating ‘I [tried] to put -$1.00 into the custom amount section, to see if it can catch exceptions.’

Adding on to the issue, one shopper expressed, ‘Show your support… Isn’t that what shopping at the store is?’


compressed-4 (1).jpeg
Tipping should not be enforced on anyone, whether online or in person. Credit: Shutterstock


Sources have contacted the Louve Collection for comment but have yet to hear back from them.

Key Takeaways
  • A customer of the Australian online fashion accessory store, The Louve Collection, expressed outrage over being prompted to add a tip to their purchase.
  • The website offers users the choice of adding a 5, 10 or 15 per cent tip 'to show support' for the team.
  • The tipping prompt prompted backlash from many other customers, with the general consensus being that companies should provide for their staff by ensuring proper wages.

What are your thoughts on ‘tipping’? Do you believe The Louve Collection should continue asking for tips during checkout? We want to hear your opinions in the comments below!
 
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Technology has revolutionised how we shop for goods and services in the modern day. With the help of the internet, customers can access just about anything from the palm of their hands.

With a few clicks, you can have anything delivered to your doorstep—there's no need to leave the house or wait in line.


However, there is a downside to this convenience. Shopping online can come with additional fees, such as service and shipping charges. Money ‘saved’ can be swallowed up by invisible costs instead.

Then there's also the problem of being unable to inspect the items before they arrive. So you may not get the quality you’re expecting when you receive your order.

But customers of the Australian online store, The Louve Collection, are expressing a different sort of outrage: being asked for a tip when making a purchase.


View attachment 29885
A shopper was surprised to discover an unusual 'feature' upon checkout. Credit: Reddit


One customer was so disgusted at the suggestion of leaving a tip that they took to social media to express their frustration.

As explained in the user’s online post, customers were asked to 'show their support for the team at Louve Collection' by adding a tip—any of 5, 10, or 15 per cent added to their purchase.

That's right: despite the fact that the store already charges a price for their fashionable wares, they're asking customers to leave a tip alongside their payment as well.

This move sparked a huge reaction from disgruntled customers, who were asked to leave a 5, 10 or 15 per cent tip when ordering a wallet for $139. That could leave an extra $6.95, $13.90 or even $20.85 on top of your purchase.


The outraged comments flooded in, with social media users pointing out that the company should be paying its staff more – not expecting customers to make up the difference in tips!

Some were also critical of the company risking its reputation by asking for tips on top of the cost of the products they sell.

'Yeah, nah,' one wrote. '[The company should] support the team by paying living wages. There is no way the grateful staff are seeing any of that.'


View attachment 29886
Tipping is not an Australian culture and has left online shoppers enraged over The Louve Collection’s checkout ‘feature’. Credit: Shutterstock


Some users were even encouraging other shoppers to leave items in their shopping carts to tell companies that such practices are unacceptable.

'Abandoned baskets’ leave a very clear message, and the practice should die out.

‘Don’t buy from any site that asks for tips,’ expressed another frustrated shopper.

'Asking for a tip means that the shop has no understanding of or respect for customers, so it's a big red flag. Stay away.'


Though the tip wasn't compulsory, many people still thought it was downright wrong for the company to even be asking for tips.

'Just face-to-face interactions (with somewhat confusing rules as to when to tip and when not to),' wrote another.

One user went as far as trying to leave a negative tip, stating ‘I [tried] to put -$1.00 into the custom amount section, to see if it can catch exceptions.’

Adding on to the issue, one shopper expressed, ‘Show your support… Isn’t that what shopping at the store is?’


View attachment 29887
Tipping should not be enforced on anyone, whether online or in person. Credit: Shutterstock


Sources have contacted the Louve Collection for comment but have yet to hear back from them.

Key Takeaways

  • A customer of the Australian online fashion accessory store, The Louve Collection, expressed outrage over being prompted to add a tip to their purchase.
  • The website offers users the choice of adding a 5, 10 or 15 per cent tip 'to show support' for the team.
  • The tipping prompt prompted backlash from many other customers, with the general consensus being that companies should provide for their staff by ensuring proper wages.

What are your thoughts on ‘tipping’? Do you believe The Louve Collection should continue asking for tips during checkout? We want to hear your opinions in the comments below!
Unfortunately, its not the only one, I have come across this a few times now. I don't know whether it would affect my purchase if I didn't leave tip. I can understand certain industries asking for a tip, but not online shopping.
 
Technology has revolutionised how we shop for goods and services in the modern day. With the help of the internet, customers can access just about anything from the palm of their hands.

With a few clicks, you can have anything delivered to your doorstep—there's no need to leave the house or wait in line.


However, there is a downside to this convenience. Shopping online can come with additional fees, such as service and shipping charges. Money ‘saved’ can be swallowed up by invisible costs instead.

Then there's also the problem of being unable to inspect the items before they arrive. So you may not get the quality you’re expecting when you receive your order.

But customers of the Australian online store, The Louve Collection, are expressing a different sort of outrage: being asked for a tip when making a purchase.


View attachment 29885
A shopper was surprised to discover an unusual 'feature' upon checkout. Credit: Reddit


One customer was so disgusted at the suggestion of leaving a tip that they took to social media to express their frustration.

As explained in the user’s online post, customers were asked to 'show their support for the team at Louve Collection' by adding a tip—any of 5, 10, or 15 per cent added to their purchase.

That's right: despite the fact that the store already charges a price for their fashionable wares, they're asking customers to leave a tip alongside their payment as well.

This move sparked a huge reaction from disgruntled customers, who were asked to leave a 5, 10 or 15 per cent tip when ordering a wallet for $139. That could leave an extra $6.95, $13.90 or even $20.85 on top of your purchase.


The outraged comments flooded in, with social media users pointing out that the company should be paying its staff more – not expecting customers to make up the difference in tips!

Some were also critical of the company risking its reputation by asking for tips on top of the cost of the products they sell.

'Yeah, nah,' one wrote. '[The company should] support the team by paying living wages. There is no way the grateful staff are seeing any of that.'


View attachment 29886
Tipping is not an Australian culture and has left online shoppers enraged over The Louve Collection’s checkout ‘feature’. Credit: Shutterstock


Some users were even encouraging other shoppers to leave items in their shopping carts to tell companies that such practices are unacceptable.

'Abandoned baskets’ leave a very clear message, and the practice should die out.

‘Don’t buy from any site that asks for tips,’ expressed another frustrated shopper.

'Asking for a tip means that the shop has no understanding of or respect for customers, so it's a big red flag. Stay away.'


Though the tip wasn't compulsory, many people still thought it was downright wrong for the company to even be asking for tips.

'Just face-to-face interactions (with somewhat confusing rules as to when to tip and when not to),' wrote another.

One user went as far as trying to leave a negative tip, stating ‘I [tried] to put -$1.00 into the custom amount section, to see if it can catch exceptions.’

Adding on to the issue, one shopper expressed, ‘Show your support… Isn’t that what shopping at the store is?’


View attachment 29887
Tipping should not be enforced on anyone, whether online or in person. Credit: Shutterstock


Sources have contacted the Louve Collection for comment but have yet to hear back from them.

Key Takeaways

  • A customer of the Australian online fashion accessory store, The Louve Collection, expressed outrage over being prompted to add a tip to their purchase.
  • The website offers users the choice of adding a 5, 10 or 15 per cent tip 'to show support' for the team.
  • The tipping prompt prompted backlash from many other customers, with the general consensus being that companies should provide for their staff by ensuring proper wages.

What are your thoughts on ‘tipping’? Do you believe The Louve Collection should continue asking for tips during checkout? We want to hear your opinions in the comments below!
It is a cultural difference between US and Australia - tips in Australia are optional, while in U.S. they are mandatory.
 
I go to my sisters shop on her farm once a week( my respite). After serving a Spanish couple the woman told me to keep the change for a tip. When I told her that we don't tip as a rule, she couldn’t believe it. Told her to keep her tips for her holiday.
 
How about the people running that site show support for their workers by paying them a liveable wage.
The business was created by two Dutch women. I can't find out where the company originated but they have a Sydney warehouse.

From their website, it is evident that they don't pay their models a decent wage. Not enough to buy food. They are borderline anorexic.
 
All over Europe as well.
Not really. Having said that, it is customary to leave some small change as a tip, for example, if your coffee costs 4.50 Euro (I don't know current prices), you round it up to 5 Euro if paying by cash.

If, however, I have to go to a cash register on the way out to pay for my coffee, I hand over the credit card and there is no tip. People in Europe are being paid a living wage, at least in the wealthier countries.
 
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The business was created by two Dutch women. I can't find out where the company originated but they have a Sydney warehouse.

From their website, it is evident that they don't pay their models a decent wage. Not enough to buy food. They are borderline anorexic.
You are looking at women's clothing or just the models?
 
More common now - especially restaurants in the cities - when to do the EFTPOS you are often asked for a tip. I always bypass as has already been said, tips are meant to assist those with below average wages and our staff here are better protected by awards.

But places like Maccas also play on this is with the "round up for charity" stuff. We pay the money but they want the credit.
 
I am sure you would look pretty in a dress
Well I do actually, but don't like to make a habit of it.

The last time was when I went to a fancy dress party as a....

.....pregnant nun.

Caused a bit of a reaction when we were dancing on the medium strip on the Princes Highway in Blakehurst on a Saturday night years ago.
 
Technology has revolutionised how we shop for goods and services in the modern day. With the help of the internet, customers can access just about anything from the palm of their hands.

With a few clicks, you can have anything delivered to your doorstep—there's no need to leave the house or wait in line.


However, there is a downside to this convenience. Shopping online can come with additional fees, such as service and shipping charges. Money ‘saved’ can be swallowed up by invisible costs instead.

Then there's also the problem of being unable to inspect the items before they arrive. So you may not get the quality you’re expecting when you receive your order.

But customers of the Australian online store, The Louve Collection, are expressing a different sort of outrage: being asked for a tip when making a purchase.


View attachment 29885
A shopper was surprised to discover an unusual 'feature' upon checkout. Credit: Reddit


One customer was so disgusted at the suggestion of leaving a tip that they took to social media to express their frustration.

As explained in the user’s online post, customers were asked to 'show their support for the team at Louve Collection' by adding a tip—any of 5, 10, or 15 per cent added to their purchase.

That's right: despite the fact that the store already charges a price for their fashionable wares, they're asking customers to leave a tip alongside their payment as well.

This move sparked a huge reaction from disgruntled customers, who were asked to leave a 5, 10 or 15 per cent tip when ordering a wallet for $139. That could leave an extra $6.95, $13.90 or even $20.85 on top of your purchase.


The outraged comments flooded in, with social media users pointing out that the company should be paying its staff more – not expecting customers to make up the difference in tips!

Some were also critical of the company risking its reputation by asking for tips on top of the cost of the products they sell.

'Yeah, nah,' one wrote. '[The company should] support the team by paying living wages. There is no way the grateful staff are seeing any of that.'


View attachment 29886
Tipping is not an Australian culture and has left online shoppers enraged over The Louve Collection’s checkout ‘feature’. Credit: Shutterstock


Some users were even encouraging other shoppers to leave items in their shopping carts to tell companies that such practices are unacceptable.

'Abandoned baskets’ leave a very clear message, and the practice should die out.

‘Don’t buy from any site that asks for tips,’ expressed another frustrated shopper.

'Asking for a tip means that the shop has no understanding of or respect for customers, so it's a big red flag. Stay away.'


Though the tip wasn't compulsory, many people still thought it was downright wrong for the company to even be asking for tips.

'Just face-to-face interactions (with somewhat confusing rules as to when to tip and when not to),' wrote another.

One user went as far as trying to leave a negative tip, stating ‘I [tried] to put -$1.00 into the custom amount section, to see if it can catch exceptions.’

Adding on to the issue, one shopper expressed, ‘Show your support… Isn’t that what shopping at the store is?’


View attachment 29887
Tipping should not be enforced on anyone, whether online or in person. Credit: Shutterstock


Sources have contacted the Louve Collection for comment but have yet to hear back from them.

Key Takeaways

  • A customer of the Australian online fashion accessory store, The Louve Collection, expressed outrage over being prompted to add a tip to their purchase.
  • The website offers users the choice of adding a 5, 10 or 15 per cent tip 'to show support' for the team.
  • The tipping prompt prompted backlash from many other customers, with the general consensus being that companies should provide for their staff by ensuring proper wages.

What are your thoughts on ‘tipping’? Do you believe The Louve Collection should continue asking for tips during checkout? We want to hear your opinions in the comments below!
 

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