If l got a call like that l would say thank you for letting me know. I shall contact my bank in regards to this matter. Have a great day and hang up immediately. As l just would not trust the caller to be legit.Some months ago I got a call from an English person. If it's anyone with an accent I immediately hang up as scammers usually operate from overseas. Anyway the Englishman said that he was from Bendigo Bank fraud squad and they'd found an oddity. Someone had accessed my Woolworths account in Perth and as I was in Victoria they thought it suspicious. So he asked me to verify my acoount details for privacy issues. Well I refused as I suspected scam. I actually said to him," I'm not giving you any details as you could be a scammer. You are from the bank and should have all my details. You tell me what my account number is." Well he did, as well as the CVC number on the back of the card. He then said in order for them to refund the money to my account I needed to provide the code number on my phone. Stupidly I did without checking the warning that comes with the code. He then asked me if it had been refunded. I toggled between screens and said no, so he told me to redo the code connection. That's when I read the warning which said do not provide this code to anyone including banking staff. I repeated this to him and he said it didn't apply to fraud squad. I started to smell a rat and didn't give him another code number. I actually work in the building that houses the Bendigo Bank so I went over to the staff and asked them if this was legit. The teller asked the scammer to provide her with the special code number that verifies the fraud squad, which of course he couldn't, so I hung up. The teller then rang the real fraud squad and found that it was a scammer based in London who had taken $5,000 out of my account to buy a Hermes handbag. Fortunately, they were able to stop the transaction and I didn't lose any money. But even though I was wary, I still could've been taken. Now I block all numbers that I don't know and just in case one slips by I just hang up.
I would phone the bank to double check and when they confirm it is a scam at least they will be aware of the matter. I would not think you would get a call from the fraud police. I would have thought they would come to see you at least with their identity. We must always be very careful with cold calls.
I don't answer if l don't know the number.
Kind regards to all Vicki