Shopper slams Woolworths’ new reusable tote bag: ‘They’re ripping after one use.’

Woolworths is among the most popular household names when it comes to groceries and Australian fruit and veg.

One thing they are known for is their recycling initiatives such as reducing plastic packaging on fruits and veggies and completely doing away with providing single-use plastic picnicware and plastic straws.

And of course, who could forget about their popular ‘Bag for Good’ program, which had reusable tote bags sold for 99c that came with a guaranteed replacement!


Recently though, customers saw the introduction of a new variant of reusable bag to replace the much-beloved recyclable totes, and not everyone was pleased.

One shopper detailed their experience with the retail giant's new offering and raised one crucial issue.

‘Woolworths, you’ve replaced your green bags with different green bags.’ said the woman, who is apparently a regular customer.

‘Just so you know, they’re ripping after one use.’


221191.jpg
Some customers say Woolworths’ new reusable shopping bags rip easily. Credit: Woolworths


The woman alleged she had already gone through two of the reusable bags.

‘There wasn’t even that much in them,’ she stressed.

‘I don’t know. Maybe you could improve the supplier please because this is really impractical. My shopping went everywhere.’

Woolworths has been gradually phasing out its old 99-cent green reusable bags, replacing them with a new, allegedly sturdier model.


One gripe with their new reusable bags is they don’t come with a guaranteed replacement like the earlier version did.

Case in point: a man in Adelaide expressed his frustration at having been refused a replacement for his ripped ‘Bag for Good’.

‘Apparently, it's no longer a 'Bag for Good' as you have marketed because you have introduced a new style of bag into the store.’ he said.

‘The staff at Hollywood Plaza refused to change it as printed on your bag because they are now in a different style… Surely this is false advertising at its finest?’


675287 (1).png
Woolworths’ popular ‘Bag for Good’ reusable tote bag was discontinued by the retail giant to make way for a newer and more durable version. Credit: Woolworths


Woolworths for its part explained that it’s ‘gradually running down stock’ of its old ‘Bag for Good’ tote bag in favour of new supplies

‘Our new reusable 99-cent bag is made from 70 per cent recycled material and has already started to roll out across stores.’ a spokesperson said.

‘Our paper shopping bags and other bag options continue to be available to customers as well.’

It was also mentioned that one of the reasons the retailer decided to replace its popular green reusable bags was customer demand.

‘We've seen a significant shift in shopping habits in recent years with 80 per cent of our customers now bringing their own bags to shop.’

Key Takeaways

  • A Woolworths customer took to social media to complain about the quality of the supermarket's new reusable shopping bags.
  • Woolworths is gradually phasing out its old green reusable bags in favour of a newer, sturdier model.
  • The new bags do not have a replace-for-free guarantee, but are said to be more durable than the older bags.
The new totes – which are made from at least 70 per cent recycled material – have been rolled out across stores in New South Wales, Victoria, Queensland, Tasmania and Western Australia.

South Australia and the Northern Territory will follow in the next few weeks.

Maybe in the meantime, Woolworths could double-check the quality of their new bags to see what the fuss is about.

Speaking of Woolies, you might also want to check if your Everyday Rewards points are still there after some customers complained that theirs ‘mysteriously disappeared’.

So, what are your thoughts on this? Do you think Woolies should check on the durability of their new reusable bags, or should they just return their old ‘Bag for Good’ scheme?

Tell us your thoughts and opinions below!
 
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Thats a shame if the new ones are ripping straight away. We used to forget ours when they first swapped over and bought a pile of shopping bags in the end. Gave heaps away...now I wish I hadn't, as some of my old ones (and they've had about 10yrs of work by now)..are getting worn out and need replacing....but if the new ones are crap, I may wait to see if they improve again!!
 
Woolworths is among the most popular household names when it comes to groceries and Australian fruit and veg.

One thing they are known for is their recycling initiatives such as reducing plastic packaging on fruits and veggies and completely doing away with providing single-use plastic picnicware and plastic straws.

And of course, who could forget about their popular ‘Bag for Good’ program, which had reusable tote bags sold for 99c that came with a guaranteed replacement!


Recently though, customers saw the introduction of a new variant of reusable bag to replace the much-beloved recyclable totes, and not everyone was pleased.

One shopper detailed their experience with the retail giant's new offering and raised one crucial issue.

‘Woolworths, you’ve replaced your green bags with different green bags.’ said the woman, who is apparently a regular customer.

‘Just so you know, they’re ripping after one use.’


View attachment 8911
Some customers say Woolworths’ new reusable shopping bags rip easily. Credit: Woolworths


The woman alleged she had already gone through two of the reusable bags.

‘There wasn’t even that much in them,’ she stressed.

‘I don’t know. Maybe you could improve the supplier please because this is really impractical. My shopping went everywhere.’

Woolworths has been gradually phasing out its old 99-cent green reusable bags, replacing them with a new, allegedly sturdier model.


One gripe with their new reusable bags is they don’t come with a guaranteed replacement like the earlier version did.

Case in point: a man in Adelaide expressed his frustration at having been refused a replacement for his ripped ‘Bag for Good’.

‘Apparently, it's no longer a 'Bag for Good' as you have marketed because you have introduced a new style of bag into the store.’ he said.

‘The staff at Hollywood Plaza refused to change it as printed on your bag because they are now in a different style… Surely this is false advertising at its finest?’


View attachment 8912
Woolworths’ popular ‘Bag for Good’ reusable tote bag was discontinued by the retail giant to make way for a newer and more durable version. Credit: Woolworths


Woolworths for its part explained that it’s ‘gradually running down stock’ of its old ‘Bag for Good’ tote bag in favour of new supplies

‘Our new reusable 99-cent bag is made from 70 per cent recycled material and has already started to roll out across stores.’ a spokesperson said.

‘Our paper shopping bags and other bag options continue to be available to customers as well.’

It was also mentioned that one of the reasons the retailer decided to replace its popular green reusable bags was customer demand.

‘We've seen a significant shift in shopping habits in recent years with 80 per cent of our customers now bringing their own bags to shop.’

Key Takeaways

  • A Woolworths customer took to social media to complain about the quality of the supermarket's new reusable shopping bags.
  • Woolworths is gradually phasing out its old green reusable bags in favour of a newer, sturdier model.
  • The new bags do not have a replace-for-free guarantee, but are said to be more durable than the older bags.
The new totes – which are made from at least 70 per cent recycled material – have been rolled out across stores in New South Wales, Victoria, Queensland, Tasmania and Western Australia.

South Australia and the Northern Territory will follow in the next few weeks.

Maybe in the meantime, Woolworths could double-check the quality of their new bags to see what the fuss is about.

Speaking of Woolies, you might also want to check if your Everyday Rewards points are still there after some customers complained that theirs ‘mysteriously disappeared’.

So, what are your thoughts on this? Do you think Woolies should check on the durability of their new reusable bags, or should they just return their old ‘Bag for Good’ scheme?

Tell us your thoughts and opinions below!
If it says it will be replaced, then isn't that would should happen?
 
  • Like
Reactions: Ricci and Macarj
Woolworths is among the most popular household names when it comes to groceries and Australian fruit and veg.

One thing they are known for is their recycling initiatives such as reducing plastic packaging on fruits and veggies and completely doing away with providing single-use plastic picnicware and plastic straws.

And of course, who could forget about their popular ‘Bag for Good’ program, which had reusable tote bags sold for 99c that came with a guaranteed replacement!


Recently though, customers saw the introduction of a new variant of reusable bag to replace the much-beloved recyclable totes, and not everyone was pleased.

One shopper detailed their experience with the retail giant's new offering and raised one crucial issue.

‘Woolworths, you’ve replaced your green bags with different green bags.’ said the woman, who is apparently a regular customer.

‘Just so you know, they’re ripping after one use.’


View attachment 8911
Some customers say Woolworths’ new reusable shopping bags rip easily. Credit: Woolworths


The woman alleged she had already gone through two of the reusable bags.

‘There wasn’t even that much in them,’ she stressed.

‘I don’t know. Maybe you could improve the supplier please because this is really impractical. My shopping went everywhere.’

Woolworths has been gradually phasing out its old 99-cent green reusable bags, replacing them with a new, allegedly sturdier model.


One gripe with their new reusable bags is they don’t come with a guaranteed replacement like the earlier version did.

Case in point: a man in Adelaide expressed his frustration at having been refused a replacement for his ripped ‘Bag for Good’.

‘Apparently, it's no longer a 'Bag for Good' as you have marketed because you have introduced a new style of bag into the store.’ he said.

‘The staff at Hollywood Plaza refused to change it as printed on your bag because they are now in a different style… Surely this is false advertising at its finest?’


View attachment 8912
Woolworths’ popular ‘Bag for Good’ reusable tote bag was discontinued by the retail giant to make way for a newer and more durable version. Credit: Woolworths


Woolworths for its part explained that it’s ‘gradually running down stock’ of its old ‘Bag for Good’ tote bag in favour of new supplies

‘Our new reusable 99-cent bag is made from 70 per cent recycled material and has already started to roll out across stores.’ a spokesperson said.

‘Our paper shopping bags and other bag options continue to be available to customers as well.’

It was also mentioned that one of the reasons the retailer decided to replace its popular green reusable bags was customer demand.

‘We've seen a significant shift in shopping habits in recent years with 80 per cent of our customers now bringing their own bags to shop.’

Key Takeaways

  • A Woolworths customer took to social media to complain about the quality of the supermarket's new reusable shopping bags.
  • Woolworths is gradually phasing out its old green reusable bags in favour of a newer, sturdier model.
  • The new bags do not have a replace-for-free guarantee, but are said to be more durable than the older bags.
The new totes – which are made from at least 70 per cent recycled material – have been rolled out across stores in New South Wales, Victoria, Queensland, Tasmania and Western Australia.

South Australia and the Northern Territory will follow in the next few weeks.

Maybe in the meantime, Woolworths could double-check the quality of their new bags to see what the fuss is about.

Speaking of Woolies, you might also want to check if your Everyday Rewards points are still there after some customers complained that theirs ‘mysteriously disappeared’.

So, what are your thoughts on this? Do you think Woolies should check on the durability of their new reusable bags, or should they just return their old ‘Bag for Good’ scheme?

Tell us your thoughts and opinions below!
Not sure about which side to choose, on one side I agree Woolworths has reneged on the vague for good issue, (wish I knew about it), however, on the other hand wollies is moving to very sustainable practices which I applaude them for.

To returning to paper bags and other sustainable packaging returning to what they were in the 70s?
 
  • Like
Reactions: terri and Ricci
In this throw away society is it right to expect these companies to continually cater to us. Yes we are the ones who keep their companies going but we need to stop nit picking and find our own way around. Just get your bags from a better source and dont buy their crappy ones. A little effort and a little less complaining can be a better solution.
 
  • Like
  • Love
Reactions: Hrynpa and Ricci
Whatever happened to "voting with your feet?" I remember that if you had a bad experience you would go and see management and try to solve it. If it wasn't solved to your satisfaction you would not buy that product again.If management is rude then would go to head office. No satisfaction? Don't go back to that store. If everyone did that they would lift their game. Unfortunately only 2% of people actually complain. Retailers get away with stuff 98% of the time. They have to reason to change.
Know your rights and stick up for yourself. Problems cannot be solved if the company is not aware of it.
 

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