This lady isn't the only one. My mum doesn't have a computer, she gets sick of spending hours in the queue, so she has to go into a branch and spend more time waiting for assistance. I have to stick up for my fellow federal public servants, I was one for 25 years, not all of us get a great pay and have many houses, nor do we agree with everything that we have to do, say or follow. However, if we don't, we can end up with everyone else and not have a job. It was so much easier when I left high school. You're right people, not only the elderly need more assistance. I now have to use a walker. I got told to never go to centrelink, or any government branch, without my walker. Sorry people who don't need one, but if you have some aid to indicate you are mobility impaired, you most often get dragged to the front of the queue. The fact you have a carer with you is irrevealent, if they can't see that you have issues, you're lobbed into the mound of 'normal' people. Now I know people will say that's not true. I dislike using my conditions to get ahead of others, but if it's the only way. You need to play their game by their rules. And that isn't fair, nor is it right. There are all sorts of requirements for having another person speak for you, sometimes it not just having them take you, or make the call for you, and there are more rules if English isn't your language, and you need a translator. Life isn't easy for a lot of people. Until we get minister's who have disabilities, nothing is going to change.