Scam alert: Cybercriminals target customers with new Australia Post email scam
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In the digital age, where convenience often comes with a click, it's essential to stay vigilant against the darker side of technology—cybercrime.
Those who have embraced the internet for its ease of communication and services should be on high alert for a new scam masquerading as Australia Post.
In this scam, cybercriminals send emails impersonating Australia Post, claiming there's a problem with your parcel delivery.
They might say your package is being redirected for safekeeping or that you need to pay a redelivery fee to receive your parcel.
One such email circulating online requests a 'nominal courier fee' of $4.98 for rescheduled delivery.
The email also prompts you to click on a link to resolve the supposed issue or to update your delivery address.
‘Australia Post will never call, SMS or email customers asking for personal or financial information including password, credit card details or account information,’ an Australian Post spokesperson said.
‘Be wary of emails that lure you into clicking on links to resolve delivery issues or pay delivery fees,’ Australia Post warned.
‘These links lead to fake Australia Post websites designed to steal your personal and financial information.’
It added that fraudulent SMS messages and emails are classic examples of 'phishing emails', where scammers use the name and logo of trusted brands to lure you into their net.
The emails and SMS messages often have tell-tale signs of fraud, such as poor grammar or design, but some can be quite convincing, referencing 'tracking a parcel' or 'collecting your prize' to seem legitimate.
‘We encourage anyone who sees a suspicious message appearing to be from Australia Post to report it immediately,’ the spokesperson said.
Queensland Police also urged anyone affected by a scam, whether through financial loss or otherwise, to file an official complaint.
And if you suspect you've been scammed, contact your bank immediately. They may advise you to cancel and reissue your credit or bank cards to prevent further unauthorised transactions.
Have you or someone you know encountered a scam like this? Share your experiences in the comments below.
Those who have embraced the internet for its ease of communication and services should be on high alert for a new scam masquerading as Australia Post.
In this scam, cybercriminals send emails impersonating Australia Post, claiming there's a problem with your parcel delivery.
They might say your package is being redirected for safekeeping or that you need to pay a redelivery fee to receive your parcel.
This Australia Post email scam lures customers to click the link and update details. Credit: Australia Post
One such email circulating online requests a 'nominal courier fee' of $4.98 for rescheduled delivery.
The email also prompts you to click on a link to resolve the supposed issue or to update your delivery address.
‘Australia Post will never call, SMS or email customers asking for personal or financial information including password, credit card details or account information,’ an Australian Post spokesperson said.
‘Be wary of emails that lure you into clicking on links to resolve delivery issues or pay delivery fees,’ Australia Post warned.
‘These links lead to fake Australia Post websites designed to steal your personal and financial information.’
It added that fraudulent SMS messages and emails are classic examples of 'phishing emails', where scammers use the name and logo of trusted brands to lure you into their net.
The emails and SMS messages often have tell-tale signs of fraud, such as poor grammar or design, but some can be quite convincing, referencing 'tracking a parcel' or 'collecting your prize' to seem legitimate.
‘We encourage anyone who sees a suspicious message appearing to be from Australia Post to report it immediately,’ the spokesperson said.
Queensland Police also urged anyone affected by a scam, whether through financial loss or otherwise, to file an official complaint.
And if you suspect you've been scammed, contact your bank immediately. They may advise you to cancel and reissue your credit or bank cards to prevent further unauthorised transactions.
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