There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

 

[Kman]

Stores have been doing this for years. Have people become so distrustful of the stores for doing this? If you have nothing to hide then it shouldn't be a big deal.
Or would you rather they hire security to check shopping bags. Either that or if you are a person who doesn't like to pay for things - how a out the humiliation of being nabbed by police or security outside the store in public

Shop from home YIPPEE. How about face to face shopping and the interactions with real people (I'm all for this).

Society has become lazy full of house biund reclusives. Get outside and live.

 

[Home.]

It is not a law that you let someone, a stranger, look in or check your bags. It is purely voluntary. If you say no nothing can be done.

 

[Rob44]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

Avoid KMart. Simple. Most of the stuff we buy we don't truly need. Support your local "op shop"/Sally Army shop run by volunteers/Tip Shop (some run by profiteers, granted we give good stuff to the Tip Shops).

Bunnings also scans receipts; a pity that there are no longer any independent ironmongers.

As for "if requested" it sounds as if KMart does not know the difference between "if requested" and demanding that people shall queue for inspection as a condition for leaving the store. What would happen if customers so ordered to queue for inspection refused to do so and were compelled to remain in the store until closing time? An entertaining thought.

 

[Isis]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

If anyone is affected by this check it is me. 82, service dog and shopping very tiring. But I line up and show my receipt. Dog gets a pat as well. But I feel so sorry for those people on the door. If it was me I would be embarrassed.
However if it saves k mart and others from putting up prices I will be there receipt in hand.

 

[oilsfromoz]

A couple of weeks ago, I shopped at Kmart for one item and then had to stand in a long (almost Xmas-like) queue to pay. 3 self-serve registers weren't working and there was only only one staff member at the cashier check-outs. I left the item I was going to buy beside the pay area and walked out.
A big problem with self-serve is the inability of many people to process items quickly. In the supermarkets, you often find people with huge trolley-loads scanning items incompetently when a cashier would probably take a quarter of the time. There is no such thing as "Express" check-outs any more.

 

[Maz01]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

i dont like the way Kmart have the registers in the middle of the store, they should have left them where they were at the front of the store so you didn’t have to go through all the extra security checks when leaving.
When a customer is leaving the store after making their purchase now have to walk through the store after paying, yes, some people might see something that they like and pick it up and walk out with it, while others will just leave without buying anything else because they don’t want to deal with going through the store to lineup again for a register to pay.
I went to Bunnings once with a friend, he wanted to buy a pair of dewalt work boots, we found the size he needed, opened the box, to our surprise we found in the box not a new pair of boots but someone’s old boots in there, they did an exchange old for new.
We let the staff know what we had found and they were just as stunned as we were. Two weeks later we went back to purchase the NEW pair of boots, when paying the lady at the register opened the box to check the boots were in there and said “oh we had someone that put their old boots in a box and walked out with a new pair“ we said” yes we were the ones that found them “

 

[Jest]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

Heavens above, it isn't a big deal to show your receipt on the way out.

 

[Luckyus]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

FUC!mart??

 

[Kgee]

I used to enjoy shopping at Kmart but hate the way they've now moved the registers to the centre of the store. I think its a stupid idea and agree it gives thieves the opportunity to grab some freebies on the way out. I havent shopped in store for a while but last time they weren't checking bags.

 

[MzChris]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended i

Key Takeaways

• the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

 

[MzChris]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

I cannot see what the problem is. It’s been happening for years. If there is a problem, I must come from those who are trying to steal something. My problem with my local KMart is, their lack of product.

 

[Anoush]

I haven't been to KMart in years and won't be going either,,there are more ways to catch thieves than putting honest innocent people through this ,,,I am NOT a thief and would feel very intimidated and embarrassed as well as being furious being asked to open my bag so someone unknown to me could have a look in it,,if stores can afford these measures then they can afford other ways ,,,surely they would have door scanning security

 

[MindyMac]

It seems very odd that the Kmart layout of the majority of their registers, both self serve and manned, are located in the middle of the store… thus giving those light fingered folks an opportunity to grab a few extra things for free on the way out…. In my opinion, the checkouts should be all at the front of the store upon exiting … it would greatly simplify the shopping experience….it’s not rocket science Kmart!!

Totally agree. Checkouts should have been left at the front and allow enough space for the last screens to scan people and what they are carrying so if a barcode has not been scanned the siren will go off.

 

[MindyMac]

Theft has not changed. Even well dressed people are even more likely to actually be the culprits because they think they do not draw attention to themselves simply because they are well dressed.

It is what it is and many companies trying to protect their property and that means shareholders investments. The shareholders invest for a reason so it's their property as well. Even Chemist Warehouse is another that checks peoples bags and receipts. The companies also have A Duty of Care to their shareholders.

 

[Biggles007]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

Simple answer, KMart - put your checkouts back at the front door instead of burying them in the middle of the store - problem solved!

 

[Shirley Sargent]

If you haven't anything to hide WHY WORRY. . Sadly some people have a guilty conscience. These need to be taken to task.

 

[coleon]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

View attachment 14099

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

All of the above. My irritation with the checkout procedure, lining up,walking down a narrow path, (filled with , chockies to tease adults & children) then find most customers are using the self checkout. The manned registers are waiting for customers to filter through. There is a risk of pushing in front of someone, if you go ahead, couldn't there be separate lines, for both types of registers. Then one must show ones docket, on the way out. Best time is if I don't buy anything. x

 

[BRIAN KK]

It seems very odd that the Kmart layout of the majority of their registers, both self serve and manned, are located in the middle of the store… thus giving those light fingered folks an opportunity to grab a few extra things for free on the way out…. In my opinion, the checkouts should be all at the front of the store upon exiting … it would greatly simplify the shopping experience….it’s not rocket science Kmart!!

good point

 

[coleon]

If you haven't anything to hide WHY WORRY. . Sadly some people have a guilty conscience. These need to be taken to task.

I have nothing to hide, that's why it is annoying. I don't have a guilty conscience. I am always pleasant when when asked politely to check my bag, most just have a peep inside following regulations.

 

[Lucinda]

I agree that having all checkouts in the middle of a store is the dumbest idea anyone ever came up with, it is an open invitation for dishonest customers to steal. As for lining up to have your receipt and bag checked at the door there is nothing to stop people just walking out without waiting, staff members can’t do anything about it if customers just keep walking. Maybe customers need to start doing this at k mart, it might make them realise what a stupid idea it is having registers in the middle of the shop. I work for Bunnings and most of our registers are at store exit points, we check receipts only if the customer hasn’t paid at a front register. We still get customers who walk straight past and refuse to show a receipt or bag but we are trained to just let them go rather than risk putting ourselves in the firing line for verbal or physical altercations. All stores have coverage for theft built into their profit margins.

Gsr, I applaud your patience when dealing with customers, who are possibly stealing from your store.
While the theft is built into Bunning's profit margins, it will still be the honest customer, who will pay more for products to cover these thefts.

I get very angry with people who steal. We have beautiful stores, who provide many comforts for their customers, and I feel lucky to be able to shop in such lovely surroundings.

I always enjoy my visits to Bunning's as the staff are helpful and efficient, and the checkouts are easy to navigate. K. Mart could learn a lot from Bunning's. when it comes an efficient checkout system.