There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

 

[Jen jen]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

It seems very odd that the Kmart layout of the majority of their registers, both self serve and manned, are located in the middle of the store… thus giving those light fingered folks an opportunity to grab a few extra things for free on the way out…. In my opinion, the checkouts should be all at the front of the store upon exiting … it would greatly simplify the shopping experience….it’s not rocket science Kmart!!

 

[Joannek.41]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

COSTCO is the same. I have no problem with it.

 

[Cher]

This is not a new system as bag checks have been around for years.

Bag check guidelines have been developed by the Australian Retailers Association and have been endorsed by NSW Fair Trading or the Department of Fair Trading in your State or Territory.

The bag check guidelines outline customer and retailer rights and responsibilities as determined by the general law of contract (as the customer entering a shop does so ‘under licence’ from the retailer). They do not form a part of Australian Consumer Law.

Your rights as a customer​

• You have the right to know before entry that a shop conducts bag checks. Signage must be clearly displayed at the entrance/s to the shop.
• Store personnel are only allowed to look in your bag. They are not allowed to touch the contents inside. However, if you are asked to remove an object in your bag so they can see inside properly, you are expected to cooperate.
• All bags can be checked however, small handbags (the size of A4 paper or smaller) should not be unless the retailer is certain they contain goods from that shop which have not been paid for.
• A retailer is only allowed to detain you and call the police in situations where they are sure an offence has been committed.
• If shop staff forcibly detain or search you and you have not committed an offence, you are entitled to make a complaint to store management or NSW Police or Police in your State or Territory.

Although you have rights as a customer, you should be aware of the guidelines that protect the retailer. They are:

• If you enter a store with signage clearly advising bag checks as a condition of entry, you are agreeing to this condition of entry and therefore, a bag check.
• The retailer’s right to check your bags also includes checking cartons, parcels or any other container you are carrying that could reasonably conceal goods.
• If you refuse to allow shop staff to check your bags, you can be asked to leave the shop and not return.

 

[Zemo]

This is NEW? Where have you been shopping in recent years? Anyway, if you've got nothing to hide, you've got nothing to complain about, and the inspection routine is somewhat cursory for a start-off (at least, in our local emporium of that name). Again, I simply cannot understand why any store would put its registers so far away from the exits.

 

[Joydie]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

I will never darken the doors of Kmart again since they refused to sell Australia Day merchandise, so it won’t bother me.

 

[Skeeta22]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

I don't usually have an issue if a checkout person may occasionally request I open my bag at the checkout when I shop at different stores, I'm not a thief so never have anything to hide. BUT after proceding through KMart's checkout and then having to wait in line at the front of the store for someone to check my bag is ridiculous. Why, oh why don't KMart just go back to having checkouts at the front of the store? One way in, like the supermarkets, and one way out, through the checkout at the front of the store, it's not rocket science. Bad move KMart, what a ridiculous layout, whoever came up with that dumb idea should be sacked!

 

[Ricci]

Another case of presumed guilty until proven innocent!

 

[Zemo]

I will never darken the doors of Kmart again since they refused to sell Australia Day merchandise, so it won’t bother me.

I hope you wrote Kmart a letter informing them of your decision ... and I suppose Kmart replied (with a pic of someone holding their hand across their heart) that they fully agreed with you and they would henceforth take all necessary steps to overcome the problem.

 

[Elizabeth Mary]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

It's been like that here in Queensland for years

 

[Zemo]

Another case of presumed guilty until proven innocent!

Yep, just like the law which states that a phone touching your body (like when you have it on a lanyard around your neck) automatically means that you're using it while driving. Why? Because they wrote the law that way and you're "deemed" to be using it -- so tough toenails, mate, you're gone, and thanks for the donation to the politicians' superannuation payout fund. Innocent until proven guilty? I don't think so.

 

[Teddy is my boy]

I will never darken the doors of Kmart again since they refused to sell Australia Day merchandise, so it won’t bother me.

That’s exactly what l was going to write

 

[CristinaV]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

I was at my local Kmart a couple of days ago and the person at the door was no longer there. No one asked to see anything. Surprise!!

 

[Los]

the local police told me years ago that the theft from our local Kmart was huge - not long after is when they moved the checkouts to the centre of the store, and someone at the exit 'checked' the receipt ( actually they don't even look closely at it, I could be waving anything at them). I found this both then and now to be completely and utterly counter-productive. Put the bloody checkouts back at the front and have your staff be more valert as someone pushes their trolley through........or even (heaven forbid!) have more staff on the floor keeping an eye on things (also tidying the shelves perhaps?)

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

 

[ElizabethL]

COSTCO is the same. I have no problem with it.

I was going to write the same thing . Too many people are stealing and that makes the prices go up. I feel sorry for the person having to check the items and receipts. They need more mature people to do it, not the kids that are doing it at my local Kmarts.

 

[riskydave]

It

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

Theft costs big business such as Kmart nothing, it is us the customer who ends up paying for it so stop whinging about having your bag checked.

 

[Isis]

There’s no denying that many of us have been comfortable with shopping from the comfort of our homes.

With many of us doing our shopping online during the pandemic, heading back to the store for the odd item or two can be a bit of a slog.

You stock up on everything you need and you can’t wait to get out and take a break.

But just as you're about to leave, you’re suddenly asked to show your receipt and open your bag for inspection…

Well, at least that’s a scene Kmart shoppers are all too familiar with, especially since the retailer added this to its store policy, much to the dismay of shoppers.

Kmart’s new checkout policy irked many shoppers. Credit: Shutterstock.

This new checkout process means that customers are made to go through a bit of an annoying inspection line before they can leave the confines of the store.

Many shoppers were quick to take to social media to express their disappointment and annoyance at the unnecessary addition to their already tiring shopping process.

In particular, one woman recalled her experience at a Kmart store and said that she was 'forced to queue up in a second line' just to make it out of the store’s entrance.

Mental health advocate Laura Strehlau was one of the first to take to Twitter and share her anger, arguing that Kmart needed to 'trust people' if it was going to go down that route.

'Our local (Kmart) store has started scanning barcodes at the front and you have to queue to leave after you’ve just queued to serve yourself,' she tweeted.

The post triggered a wave of complaints on Twitter, with many fed-up customers sharing their stories to echo Ms Strehlau’s experiences.

One person pointed out: ‘It’s everywhere. All over NSW as well.’

‘It will last a while; they aren’t going to spend all that money reconfiguring the stores just to change them back in the short term.’

On top of the time wastage, customers said that the extra process was ‘insulting, demeaning and was treating customers like an enemy’.

Kmart is not the only big brand to implement receipt-scanning when leaving the store, with hardware giant Bunnings imposing a similar rule for some time now.

One person who is a relative of a Bunnings employee took to a forum to share why this 'annoying' procedure exists.

They explained: ‘My husband works for Bunnings, theft is a huge problem.’

'The reason they stamp the receipts is to stop people from buying items, putting them in the car and returning (with the) receipt in hand and then picking up the same items again.'

'My husband often works on the gate, he checks the vehicles as they leave. He could write a book on what some (people) get up to.'

It’s certainly a polarising issue that has sparked quite a heated discussion online. On one hand, it’s understandable that Kmart is interested in preventing theft - after all, it’s no small issue and can cost big businesses big bucks.

But we can also understand why many customers are unwilling to wait in an extra queue just to prove they’ve paid.

‘They can do what they like but it’s ridiculous and last time I checked customers are the people that generate business,’ Ms Strehlau commented in response to a critic who backed the retailer’s right to examine customers' receipts.

‘In a cost of living crisis it’s best they try and keep those customers.’

This is not the first time Kmart has come under fire for this issue. We previously covered a story where shoppers made fun of the system on TikTok, with many voicing out their annoyance over the fact that the store layout made checking out complicated and awkward.

​

A Kmart representative previously confirmed that no matter how shoppers made their purchases, a bag check was a requirement for leaving store premises.

The spokesperson said: ‘Like many retailers, it is a condition of entry across all our stores that if requested, customers present any bags and receipt for checking before leaving the store.’

‘This is a standard procedure that occurs regardless of how a customer makes their purchase, whether it be from our service desk, self-service check-outs or if they have been assisted by a team member.’

Key Takeaways

• Customers are outraged over Kmart's new store procedure, which forces them to queue up in a second line to exit the store.
• The post quickly struck a chord online, with many sharing their own experiences.
• Bunnings is another big brand that scans customers' receipts upon exiting.
• Kmart has defended the system, saying it is a condition of entry across all its stores.

What’s your opinion on this issue? Have you been affected by this new system? Share your experiences in the comments below.

It

Theft costs big business such as Kmart nothing, it is us the customer who ends up paying for it so stop whinging about having your bag checked.

Ok I am playing devils advocate , everything stolen isn’t covered by k mart, it is paid for by us. At 83 it’s more than a nuisance to have to wait. But I do what is needed because there is so much theft. I read that in the Netherlands in a particular store had computers that hone in on suspicious customers and send in a secret shopper.

 

[freedy50]

I will never darken the doors of Kmart again since they refused to sell Australia Day merchandise, so it won’t bother me.

How very loyal.
It's not even made in Australia anyway. It's all made in China so really you've avoided sending more money to China

 

[annabellamariamaud]

I’m a fan off being less outraged. It’s better for my health. There’s enough to deal with, getting older, without adding “grumpy” to my resume. I grew up with beautiful sweet-hearted elderly people around me, and it wasn’t till I got married and met a few extended in-laws that I had any idea about the alternative. I can’t control what challenges I’ll face, but I can control how I’ll handle me.

 

[Suzanne rose]

Our last visit to kmart using self serve , my daughter said do you want a receipt I said of course otherwise they could say we never paid.

Maybe kmart needs to remove this from the register and just automatically give a receipt.

I also thought it odd to have the register in the middle of the store.
Bag checking is normal but scanning receipts ...now that could take time and cause an unexpected line