Kmart shopper gets the shock of her life when she opens her Christmas package early
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- Replies 15
As the festive season rapidly approaches, we all become a little more stressed as we try to get everything done in time. Christmas shopping is no exception – in fact, it can be downright daunting!
But thankfully, these days there are plenty of options when it comes to getting your shopping done. You can do it all online from the comfort of your own home... or so you thought.
Unfortunately, one Aussie mum's recent click-and-collect nightmare from Kmart has put a major damper on her festive cheer.
For Christmas, the woman had ordered a $70 Bluetooth portable speaker with lights from Kmart, but when the box arrived, she was astonished to discover six pairs of mismatched shoes inside. Wow, what a bad deal!
The distraught mum took to Facebook to share her story and warn other shoppers about what happened.
'Bought this portable speaker online through click and collect,' she wrote.
'But when I open the box there's used shoes in the box and no speaker.'
'I was holding other stuff so I didn't notice the difference [sic] but the weight of these shoes would be about the same, there's [sic] was six odd shoes in the box.'
'I nearly had a full meltdown worrying they wouldn't believe me.'
This isn’t the first time something like this has happened either — plenty of unfortunate shoppers have shared their own personal experiences.
'This happened to my son when he bought a phone. Inside the box were dirty socks and rocks. Apparently, people buy it, take out the item, fill the box with crap and reseal it and get a refund,' one mum detailed.
Another shared: 'Omg, this happened to us a couple of Christmases ago! Instead of opening a scooter on Christmas Day, my son opened up a box of wood and rubbish.'
'It was supposed to be a present from Santa too. Thank goodness you found it before Christmas Day!' a second mum commented.
Others offered their own explanations about what transpired, with one suggesting: 'I'd say they bought the speaker, returned it with the shoes inside, and received their money back, and nobody checked the box when it was returned.'
One retailer worker shared: 'I never ever refund until I look inside. They get very nervous and say, it's not been opened and I say, my job is on the line if I don't check. Usually, they just walk out very quickly and I know it’s fraudulent.'
A Kmart spokesperson addressed the issue and confirmed that they’ve officially reached out to the shopper regarding the matter.
'We want everyone shopping with us, either in-store or online, to have an enjoyable shopping experience,' they said.
'We would welcome the opportunity to speak to the customer directly and encourage them to reach out to our customer service team.'
If you ever happen to purchase an item online and receive something completely different, you can reach Kmart through their Contact Us page to inform the Kmart team of your item mix-up.
Make sure to take photos of the item you received (or the box in this case) and the receipt to ensure that you get a quick resolution.
What are your thoughts, folks? Better yet, have you experienced a similar situation before? What happened to your purchase? Let us know in the comments section below!
But thankfully, these days there are plenty of options when it comes to getting your shopping done. You can do it all online from the comfort of your own home... or so you thought.
Unfortunately, one Aussie mum's recent click-and-collect nightmare from Kmart has put a major damper on her festive cheer.
For Christmas, the woman had ordered a $70 Bluetooth portable speaker with lights from Kmart, but when the box arrived, she was astonished to discover six pairs of mismatched shoes inside. Wow, what a bad deal!
The distraught mum took to Facebook to share her story and warn other shoppers about what happened.
![65116715-11488719-image-a-23_1669865358651.jpg](/proxy.php?image=https%3A%2F%2Fi.dailymail.co.uk%2F1s%2F2022%2F12%2F01%2F03%2F65116715-11488719-image-a-23_1669865358651.jpg&hash=826b4e3ca201495bf6fc28c4c982a38c)
One mum purchased a $70 Bluetooth speaker from Kmart, but when she opened the box, she was horrified to discover a collection of worn-out, mismatched shoes. Credit: Facebook.
'Bought this portable speaker online through click and collect,' she wrote.
'But when I open the box there's used shoes in the box and no speaker.'
'I was holding other stuff so I didn't notice the difference [sic] but the weight of these shoes would be about the same, there's [sic] was six odd shoes in the box.'
'I nearly had a full meltdown worrying they wouldn't believe me.'
![65116713-11488719-image-m-22_1669865349989.jpg](/proxy.php?image=https%3A%2F%2Fi.dailymail.co.uk%2F1s%2F2022%2F12%2F01%2F03%2F65116713-11488719-image-m-22_1669865349989.jpg&hash=2f74c498d9fbb88fecfe6f2ddf2357d5)
A photo of the shoes the mum found inside her 'Christmas package'. Credit: Facebook.
This isn’t the first time something like this has happened either — plenty of unfortunate shoppers have shared their own personal experiences.
'This happened to my son when he bought a phone. Inside the box were dirty socks and rocks. Apparently, people buy it, take out the item, fill the box with crap and reseal it and get a refund,' one mum detailed.
Another shared: 'Omg, this happened to us a couple of Christmases ago! Instead of opening a scooter on Christmas Day, my son opened up a box of wood and rubbish.'
'It was supposed to be a present from Santa too. Thank goodness you found it before Christmas Day!' a second mum commented.
Others offered their own explanations about what transpired, with one suggesting: 'I'd say they bought the speaker, returned it with the shoes inside, and received their money back, and nobody checked the box when it was returned.'
One retailer worker shared: 'I never ever refund until I look inside. They get very nervous and say, it's not been opened and I say, my job is on the line if I don't check. Usually, they just walk out very quickly and I know it’s fraudulent.'
A Kmart spokesperson addressed the issue and confirmed that they’ve officially reached out to the shopper regarding the matter.
'We want everyone shopping with us, either in-store or online, to have an enjoyable shopping experience,' they said.
'We would welcome the opportunity to speak to the customer directly and encourage them to reach out to our customer service team.'
Key Takeaways
- An Aussie mum was surprised and disappointed to find six used shoes in the box of a Bluetooth speaker she ordered from Kmart's website.
- It is believed that thieves may be stealing items from the store and returning the empty boxes filled with trash in order to receive a refund.
- Kmart has stated that they are ‘disappointed’ to hear of the mum's experience and encouraged her to reach out to their customer service team.
- Some people have speculated that this may be a trend of people returning stolen items to the store in order to receive a refund.
If you ever happen to purchase an item online and receive something completely different, you can reach Kmart through their Contact Us page to inform the Kmart team of your item mix-up.
Make sure to take photos of the item you received (or the box in this case) and the receipt to ensure that you get a quick resolution.
What are your thoughts, folks? Better yet, have you experienced a similar situation before? What happened to your purchase? Let us know in the comments section below!