Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
  
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
  
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
  
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.
  

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

 

[FrankS]

Absolutely Disgusting ! Don't blame Australia Post. Name & Shame the Thieving B******s who impose the fee.

 

[IAN3005]

SCAM by any business that charges customers extra for using cash!

I'd tell them to stuff off.

 

[gillianmg]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

 

[Alison Davis]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

How dare they!!!! We need to keep using cash as much as we can.

 

[BillW41]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

Simple answer - don't pay bills at the Post Office. I never have. Use your computer to pay on line.

 

[Rob44]

Southern Phone charges a fee for paying their bills; LR Reed (City) cjharges the DEFT fee for paying Corporate Body fees; a tradie gave me the option of payig $1.40 for use of my Debit card or 30cents if I pressed the Credit button on his card-paymet gadget. Everybody who is anybody is charging us a fee for paying their bloody bills. All because they are too bloody lazy to put our cash into their bank account. As for charging us a fee because we pay in cash; f*** off Australia Post! Put the cash in Australia Post's bank account yourselves rather than use a third party scammer who skims of a couple of bucks just because they can!

 

[IAN3005]

Southern Phone charges a fee for paying their bills; LR Reed (City) cjharges the DEFT fee for paying Corporate Body fees; a tradie gave me the option of payig $1.40 for use of my Debit card or 30cents if I pressed the Credit button on his card-paymet gadget. Everybody who is anybody is charging us a fee for paying their bloody bills. All because they are too bloody lazy to put our cash into their bank account. As for charging us a fee because we pay in cash; f*** off Australia Post! Put the cash in Australia Post's bank account yourselves rather than use a third party scammer who skims of a couple of bucks just because they can!

I pay nothing and don't intend to and anyone who tries to do so will meet the customer from hell..... I will always ask first.... they charge a fee then I walk.

 

[Rob44]

There should be a government agency looking into these fees, banks charge fees if you use cards, and yet there isn’t an option other than to pay with card for many of these bills. It’s a rort

I usually put a cheque in the mail. If it arrives after the due date so what? The date of postage is legally the date of payment. Just record date of postage on your cheque stub. Yes, it costs an envelope and a stamp but it is worth it just for the fun of of it. I don't accept bills via email as no-one pays me for their use of my computer and electricity, among other good reasons.

 

[Ken01]

All my bills are direct debit so much easier.
The $2.20 fee is to pay for the paper it’s printed on and the envelope apparantely.

Wake up people, it's a con. These billion-dollar companies write off everything on their TAX. I'm sick of these companies making billions for nothing. Think about it $2.20 x every customer they have...= billions of $$$!

 

[IAN3005]

I usually put a cheque in the mail. If it arrives after the due date so what? The date of postage is legally the date of payment. Just record date of postage on your cheque stub. Yes, it costs an envelope and a stamp but it is worth it just for the fun of of it. I don't accept bills via email as no-one pays me for their use of my computer and electricity, among other good reasons.

You stirrer you Ha ha ha

 

[Fair go mate]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

 

[Petrahfyd]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

 

[Petrahfyd]

Please, can we get a legal firm to initiate a class action to halt the mandatory requirement by most companies for direct debit to be the only option of payment. With all the companies that are regularly having OUR information, that is stored with them, stolen, why are they allowed to demand this. It has already been proven that they cannot keep our information safe so why is it legal for them to make these demands? I find this very worrisome, bad enough the banks closing branches in an attempt to force us into going cashless.

 

[Barbara V]

I stopped using Australia Post years ago when I realised they were charging to pay bills ,they also charge to withdraw money.I have used them since to send a parcel but steer clear as much as I can

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

 

[Phantom55]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

they re slowly conditioning us to just DO as you are told and dont dare question ..just shut and do as you are told.....not just postal but all others.

 

[Margwhit57]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

My hairdresser did the same

 

[BabsL]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

So FED UP w being ripped off and HEAVILY PENALISED for paying a bill!!
1-2 per cent does not amount to much until you get into paying Bodies Corporate fees (Owners Corporations in Victoria), which can be in the $thousands.
That is when the 1-2 per cent really kicks non-earning pensioners in the guts, and no one seems to care!
This is unfair!

 

[ElizabethL]

And just what will they do when we have power cuts and you can’t use their eftpos machines. It will be like in Brisbane earlier this year where quite a few stores at different shopping centres were asking for cash only because the eftpos machines were down.

 

[Sue neal]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

It’s greed at it’s best. I’m old school I like using cash. I take out a certain amount from the bank each week and I can keep tabs on what I’m spending. Certain bills are automatically paid through my bank. Food shopping and anything else I pay cash. What if my trolley is full and the eftpos machine doesn’t work, what happens then? Cash is current tender. Works every time but to charge a fee for using it is disgraceful. This modern world that’s supposed to be improved is crap. I won’t be happy with the government knowing everything I do with my hard earned savings. None of their business

 

[Rexdog]

Amid a world where digital transactions are slowly becoming the norm, the charm and reliability of cash remain significant for many, especially for the older generation.

However, a recent incident at Australia Post has sparked outrage among Australians, particularly those wary of the nation's shift towards a cashless society.

A Brisbane woman, Gerrie Hoogland, took to social media to express her disbelief and anger after a friend was charged an additional fee for using cash to pay at an Australia Post outlet.

The friend, who had attempted to pay an $82 bill with cash, was informed that a $2.20 fee would be applied for the transaction.

View attachment 39773

A man was charged an extra fee for paying his bill with cash in an Australia Post outlet. Source: Shutterstock

Gerrie wrote in her post: ‘He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.’

This incident has ignited a firestorm of criticism online, with many users condemning Australia Post for what they perceive as a 'shady' and 'disgraceful' practice.

The backlash was swift and severe, with accusations of a 'scam' being thrown around, reflecting the broader concerns of Aussies about the decline in the use of cash and the implications of a potentially cashless society.

It is understood that the fee in question was not imposed by Australia Post but by the biller.

The additional charge is part of a bill-payment fee for services paid in person using Post Billpay, a facility offered by Australia Post for paying various bills.

The decision to pass this fee onto the customer is made by the organisation issuing the bill, not by Australia Post.

‘Some billers charge a bill-payment fee for bills paid in person,’ AusPost stated.

They also advised customers to contact the bill issuer directly to understand the specifics of these charges.

Major phone companies such as Optus, Vodafone, and Telstra have been known to apply a 'non-electronic-payment fee' for bills paid at Australia Post shops, with Telstra charging a $2.50 fee regardless of the payment method.

Telstra explained: ‘Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer.’

The incident has highlighted a broader trend in society, with the country potentially moving towards being 'technically cashless' within the next three years.

Cards and digital payments now account for three-quarters of small purchases, a significant increase from just over half of all in-person transactions under $10 in 2019.

The pandemic has accelerated this shift, with many opting for contactless payments as a health precaution.

While the convenience of digital payments is undeniable, the move towards a cashless society raises concerns about excluding those who rely on cash, including many seniors who may not be as comfortable with technology or prefer the control and privacy cash provides.

Financial experts also warned that this transition could make thousands worse off, highlighting the need for a balanced approach that accommodates all members of society.

Key Takeaways

• A woman expressed outrage after her friend was purportedly charged an extra fee for using cash at Australia Post.
• Social media users criticised the fee, with some branding it as a 'scam' and others concerned about the move towards a cashless society.
• It was clarified that the additional charge for paying bills in person is set by the individual biller and not by Australia Post.
• Telstra, among other companies, charges a 'non-electronic-payment fee' for bills paid in person, which is applied whether payment is made by cash or card.

What's your take on this, members? Have you encountered similar fees when paying in cash? Share your experiences in the comments below.

Very easy to overcome this one, pay the company direct by bpay
not via Australia Post who are fee charging agents for the service.