Delivery driver's infuriating act has restaurants furious: 'Give him 1 star'

In today's world of convenience, many people opt for at-home options instead of venturing out.

However, relying on outside services hasn't come without challenges, sparking mixed experiences for businesses and customers.

While some enjoy the ease and accessibility, others have faced unexpected issues that raise questions about the system’s reliability.


Recently, a social media user's post brought to light an incident that has sparked widespread discussion and outrage.

The post, which has since been deleted, detailed an 'infuriating' act by an UberEats driver that a vigilant restaurant employee exposed.

According to the note in the social media poster's order, the UberEats driver picked up the customer's food, which was already prepared and ready for delivery.


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A restaurant remade an order after an UberEats driver ate lunch while the food was ready. Credit: Reddit


Instead of delivering it immediately, the driver decided to have lunch at the restaurant first.

Recognising the potential delay and impact on food quality, the restaurant staff took it upon themselves to remake the order fresh for the customer.

‘Hi, your UberEats driver ate lunch in our store when your order was already ready to go,’ the note candidly advised the customer.

‘I’ve remade it fresh. Give him 1 star.’


This act of transparency and customer care by the restaurant staff was met with praise from social media.

Many commenters appreciated the restaurant's effort to ensure a great customer experience despite the driver's lack of professionalism.

‘I get that everyone that has to eat but maybe not take an order while you do so, or take your order to go along with the one you’re delivering,’ one said.

‘These drivers have the ability to literally make their own schedules too, I don't see why dude couldn't just finish an order and spend the next half hour eating before accepting another one,’ another echoed.

The incident also opened the floodgates for others to share their delivery driver horror stories.

‘I've had someone take a bite of my food. At that point, just eat the whole thing,’ one shared his sentiments.


‘In London every time me or one of my mates bought something from MC Donalds, the driver [would] eat a few fries/nuggets. We stopped ordering from MC Donalds because of this.’ a different person detailed.

Others recounted similar tales of drivers eating parts of their orders or causing significant delays by taking unscheduled breaks.

‘Had someone order from Mac Donald’s over Christmas for everyone who was working. We watched for an hour, our Uber driver [drove] past us and went all the way into town, and stopped where we assumed was his house with our food,’ a commenter recounted.

‘Cancelled the order and got Deliveroo instead, which showed up in 10 minutes.’

One even reminisced about the days when restaurants employed their delivery personnel, who often built relationships with customers and provided a more reliable and personal service.


‘I used to do food delivery in my late teens/early 20s for a tiny little restaurant—I was the only driver they had. And honestly, it wasn't a bad job at all,’ he said.

‘Bring back in-house delivery drivers!’ a different person nodded.

As we navigate the pros and cons of third-party delivery services, we must remember the value of customer service and its impact on our dining experiences.

While convenience is king in today's fast-paced world, incidents like these remind us that it shouldn't come at the cost of quality and reliability.

For our members who have faced similar issues, we encourage you to share your experiences and how you addressed them.
Key Takeaways

  • A social media user shared a note from a restaurant stating that their UberEats driver ate lunch at the store while the order was ready, prompting the restaurant to remake the food.
  • The restaurant staff's actions were applauded by commenters, suggesting the driver deserved a low rating while the restaurant earned a high rating and a tip.
  • The post led to a broader discussion, with other users recalling their negative experiences with delivery drivers, including stolen and tampered food.
  • Some commenters advocated for the return of in-house delivery drivers, citing better experiences with them in the past.
Did you contact customer service for a refund or replacement? Have you switched back to traditional takeaway methods? Let's discuss the state of food delivery services and how they can be improved to serve customers better and support local businesses.
 

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We are 3 disabled adults , (my 2 children) and myself completely bedbound. They are my carers despite having illnesses themselves. Sometimes we have to order take away, it's not laziness, if we dodn't order in we wouldn't be able to eat.
You should inquire about a Government Package as soon as possible .Then find a coordinator who will guide you through everything such as carers who will clean the house for you etc and anything else you want such as appliances to assist you.
 
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I asked the same thing and that was maybe 3 hours ago and still waiting ! Don't you live it when someone says something without explaining 🙃
I have difficulty with long diatribes as I had a store which left me unable to write... using the left hand is taking to getting used. That is the reason.....
 
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In Australia those on Pensions can get aged care packages. The frozen food deliver is about $2.50 each. Delivery iof fresh food from Cole’s can be as cheap as $2. Why would you buy fast food?
 
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In Australia those on Pensions can get aged care packages. The frozen food deliver is about $2.50 each. Delivery if fresh food from Cole’s can be as cheap as $2. Why would you buy fast food?
Where do you get the aged care packages from?
 
My aged care..... what a joke..... its been a year or more since I applied to every get onto their portal...
 
My aged care..... what a joke..... its been a year or more since I applied to every get onto their portal...
Where I live 80 percent of residents are on either tier one or two. It gets me jealous sometimes as some get up to $80,000 per year for recliners, bathroom upgrades, garden care and definitely food packages.
 
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Where I live 80 percent of residents are on either tier one or two. It gets me jealous sometimes as some get up to $80,000 per year for recliners, bathroom upgrades, garden care and definitely food packages.
Finally, I have been granted access.....not by my efforts but by the efforts of someone a GET WELL
 

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