Delivery drivers’ ‘horrendous’ behaviour caught on camera: ‘It’s wrong on all levels’
- Replies 18
In the age of online shopping, the anticipation of receiving a parcel can be quite a thrill for many of us, especially for those who have embraced the convenience of e-commerce.
However, a disturbing trend among Temu delivery drivers in South Australia has left customers not only disappointed but downright furious.
Adelaide resident Rachel Harney experienced this firsthand when she witnessed a delivery driver treating her parcel with shocking disrespect.
The package, which contained a telescope and dashcam, was not only thrown but also kicked through the carport of her Hope Valley home.
The incident, which was captured on camera, has sparked outrage and concern among consumers who expect their purchases to be handled with care.
The video footage, which has been circulating online, shows the careless handling of parcels by couriers, with some even resorting to kicking them towards the homes they are delivering to.
This behaviour is not only unprofessional but also poses a risk of damaging the goods inside, which can be particularly distressing when the items are valuable or fragile.
Rachel Harney described the behaviour as 'horrendous,' stating: ‘Why would you do that? It’s wrong on all levels. How would he like it if were done to him?’
When confronted, the driver appeared indifferent and simply drove away, showing no remorse for his actions.
This is not an isolated incident. Almost a dozen other Adelaide residents have reported similar experiences, with one person's new iPad being thrown at their front door, resulting in damage.
These events have raised serious questions about the standards of delivery services and the training of their personnel.
Experts advised that installing CCTV cameras can be a valuable step in ensuring you have evidence of any mishandling.
Tim Bennett, a Spokesperson for Finder, said: ‘If you’ve got a delivery driver who is maybe not giving your packages the respect they deserve, then having a camera rolling can make all the difference.’
In response to the incidents, Temu has been contacted for comment.
The company admitted to the media that other drivers had been terminated for similar behaviour but could not provide details regarding the specific driver involved in the incident captured by Rachel Harney.
The company spokesperson said: ‘We hold our delivery service providers to high standards and expect all packages to be handled with care.’
‘We apologise for the customer’s negative experience and want to assure the customer of our commitment to providing excellent service. We have also reminded our logistics partner of the importance of upholding these standards.’
‘We are dedicated to continuously improving the quality of our service,’ they added.
For our readers at the Seniors Discount Club, we understand that receiving your online orders in perfect condition is a priority. It's essential to report any mishandling of parcels immediately to the retailer or delivery service.
Demand accountability and, if necessary, compensation for any damages incurred. It's also worth considering retailers and delivery services with a reputation for reliable and respectful handling of goods.
You can watch the footage here:
Source: 7NEWS Australia/YouTube
We encourage you to share your experiences with delivery services. Have you encountered similar issues? How was it resolved? Let us know in the comments below!
However, a disturbing trend among Temu delivery drivers in South Australia has left customers not only disappointed but downright furious.
Adelaide resident Rachel Harney experienced this firsthand when she witnessed a delivery driver treating her parcel with shocking disrespect.
The package, which contained a telescope and dashcam, was not only thrown but also kicked through the carport of her Hope Valley home.
Temu delivery drivers were caught mishandling packages. Image source: Freepik
The incident, which was captured on camera, has sparked outrage and concern among consumers who expect their purchases to be handled with care.
The video footage, which has been circulating online, shows the careless handling of parcels by couriers, with some even resorting to kicking them towards the homes they are delivering to.
This behaviour is not only unprofessional but also poses a risk of damaging the goods inside, which can be particularly distressing when the items are valuable or fragile.
Rachel Harney described the behaviour as 'horrendous,' stating: ‘Why would you do that? It’s wrong on all levels. How would he like it if were done to him?’
When confronted, the driver appeared indifferent and simply drove away, showing no remorse for his actions.
This is not an isolated incident. Almost a dozen other Adelaide residents have reported similar experiences, with one person's new iPad being thrown at their front door, resulting in damage.
These events have raised serious questions about the standards of delivery services and the training of their personnel.
Experts advised that installing CCTV cameras can be a valuable step in ensuring you have evidence of any mishandling.
Tim Bennett, a Spokesperson for Finder, said: ‘If you’ve got a delivery driver who is maybe not giving your packages the respect they deserve, then having a camera rolling can make all the difference.’
In response to the incidents, Temu has been contacted for comment.
The company admitted to the media that other drivers had been terminated for similar behaviour but could not provide details regarding the specific driver involved in the incident captured by Rachel Harney.
The company spokesperson said: ‘We hold our delivery service providers to high standards and expect all packages to be handled with care.’
‘We apologise for the customer’s negative experience and want to assure the customer of our commitment to providing excellent service. We have also reminded our logistics partner of the importance of upholding these standards.’
‘We are dedicated to continuously improving the quality of our service,’ they added.
For our readers at the Seniors Discount Club, we understand that receiving your online orders in perfect condition is a priority. It's essential to report any mishandling of parcels immediately to the retailer or delivery service.
Demand accountability and, if necessary, compensation for any damages incurred. It's also worth considering retailers and delivery services with a reputation for reliable and respectful handling of goods.
You can watch the footage here:
Source: 7NEWS Australia/YouTube
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