Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

 

[Knell]

Your kindness has brought me to (appreciative) tears. Thank you Knell. Just going through a bit of a bad patch but I’ll be fine. I love reading all the banter and the funny things that people say. We have some very clever, quick witted comedians in SDC!

Hi, so glad to hear you! Yes many clever and quick witted people. Like a mixed box of chocolates - all different...but still chocolates! I am sorry you are going through a bad patch - you are not alone, we must all remember to be kind on ourselves as are all only human.

 

[katdragon2010]

If someone is using the self-serve checkout, then it their business how they scan and pack THEIR groceries. As long as they do scan everything, then it's no-one else's business.

 

[Col@45]

heavy items on the bottom, lighter items on the top, staff may have been doing a "Mother/Wife" so you don't get your ears bashed when you get back home

 

[marilena]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

 

[marilena]

Well I hate self service checkouts. I never was reprimanded for anything. When I have heavy things I put them at the bottom like slabs of water or soft drinks. The cashier reaches out to scan the items. The checkout people at my local store are all awesome. My advice.. don't use self service checkouts when you have a big load.

 

[Gil of Darlington]

No I don’t use self serve I use the checkout and talk to him or her about whatever.is going on there day.

"their day", not "there day"
PROOFREADER WANTED ON THIS STUPID PUBLICATION!

 

[Kman]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

What a load of garbage. The employee was having a power trip or just got told.off by a supervisor. Yet another reason to boycott.

 

[Pat T]

I would have just left the lot there and walked out

Me too. Would have told them they could put them in order back on the shelf.

 

[Veggiepatch]

"their day", not "there day"
PROOFREADER WANTED ON THIS STUPID PUBLICATION!

Go home. You are definitely drunk....

 

[Spoggy]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

Coles can stick their self service check outs. I don't shop there because of them and as to staff being available what a crock!!!!

 

[mrswig]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

I have been abused nearly pushed, over so that staff can get points for scanning bulk products first , I was told by one staff member are you stupid can't you read, because I had a carton of pepsi it had a note on the register scan heavy items first, my reply was I bought it at Woolworths because of the attitude of Coles staff I refuse to buy it from them. I was told to do all my shopping at Woolworths then, one girl as I was scanning my items was watching everything I scanned then practically pushed me out of the way to scan my bulk items, no excuse me or asking if she could help, They make you fell like you are a shop lifter the way the staff watch everyone, They are not there to help you it's for themselves as i was told they get points for scanning heavy items first

 

[Veggiepatch]

I have been abused nearly pushed, over so that staff can get points for scanning bulk products first , I was told by one staff member are you stupid can't you read, because I had a carton of pepsi it had a note on the register scan heavy items first, my reply was I bought it at Woolworths because of the attitude of Coles staff I refuse to buy it from them. I was told to do all my shopping at Woolworths then, one girl as I was scanning my items was watching everything I scanned then practically pushed me out of the way to scan my bulk items, no excuse me or asking if she could help, They make you fell like you are a shop lifter the way the staff watch everyone, They are not there to help you it's for themselves as i was told they get points for scanning heavy items first

This comment makes me want to legislate the headbutting of rude shop assistants. And yes....I have my very cranky hat on today.

Care to reply and cop some venom?

Going back to bed anyway. I don't operate well on stuff all sleep.

 

[mrswig]

This comment makes me want to legislate the headbutting of rude shop assistants. And yes....I have my very cranky hat on today.

Care to reply and cop some venom?

Going back to bed anyway. I don't operate well on stuff all sleep.

lol not like the old days where if you spoke to a customer like that you would be warned or sacked.

 

[AlanQ]

Sounds like a made up BS story. Just another social media post by someone that was looking for some response and making their site look like it has some relevance. No one is going to tell you how to process in any particular order on a self serve checkout. Many of the comments being posted on this article are evidence the kangaroo court is still alive and kicking.

 

[Inot54]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

As I’ve said before I like self serve checkouts and always use. I’ve noticed in the last couple of weeks that signs have appeared at all self serve checkouts at my local Coles store reminding you to scan heavier items first. The signs read as a suggestion rather than a rule. These signs appeared at the same time that the self serve checkouts suddenly had cameras attached to the screens so I’m assuming that they are connected to each other.

 

[ELF51]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

Since I use self checkout always, I pack my own groceries and I put my items into separate bags for freezer, fridge, cupboard, laundry and bathroom and a vegetable and fruit. When I get home so much easier.

 

[DLHM]

"their day", not "there day"
PROOFREADER WANTED ON THIS STUPID PUBLICATION!

That sort of criticism is not called for.

 

[GandH]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

I simply don't use the self-serve checkouts, that is until Coles pay me to work for them.

 

[Chicky]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

Good Grief they want us to use their self checkouts and there are rules . NOT ON YOUR NELLY. ☹

 

[MC12]

I don't work for a supermarket, so I'm not checking my own items out. I'd rather wait in a queue for service. The more of us that do that, the more likely they are to continue providing them. They'll be asking us to unload their trucks next.