Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

 

[Suzanne rose]

Or just being a nosey interfering bastard.

I think that is what it was

 

[IAN3005]

The supermarkets wonder why there has been a stark increase in abuse by staff by disgruntled customers! This is a case where staff are trying to exert undue and unwarranted authority over the customer. All due to some imaginary "rule" concocted by the staff member themselves. Lucky I wasn't the customer. The outcome would have been immensely worse for the staff member.

And yes....I still have a dose of the shits after last week.

Coles and Woolies raise their heads AGAIN.... I would have terminated the sale and left the store... leaving a trolley of goods for them to sort out...

 

[vinnie89]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

if you want to help your customers get rid of them stupid paper bags

 

[vickist.19]

I refuse to enter the store, I order online and am assured that not only does Coles need to employ staff to do the shop, checkout and pack, but also deliver it.
When they start paying me to do this, I will shop in person

 

[Veggiepatch]

Of course, it's plain common sense to scan the heavier items first, and then the eggs, bread, fruit etc last, but I've never heard that it's a rule.
I only use manned checkouts but have always done this.

There is only one instance where I exclusively use self serve checkouts and that is when I purchase bread. I want it to be in an edible state when I leave the store, not something that resembles a squished mass of dough. Happened to me in March when the checkout operator gave my bread the "steel claw" treatment, resulting in the described mess. I asked her to get a new loaf but refused, TOLD her to get a new loaf but still refused. So immediate escalation ensued at my instigation with security running over and questioning my actions. "Conveniently", two police officers where present within one minute, I was taken into a back office and copped a six month ban from stepping inside that particular store. Oh well, stiff shit! There are two Coles and an ALDI within walking distance plus another Woolies one kilometre up the highway.

 

[activist.bw]

I tend to place heavy items in the bottom of the trolly thus the more fragile items on top of the cart. Thus fragile items would be the first items out of the trolly. Maybe grocery shops need to redesign their shelves so that as you go from row to row you put the fragile items in first and the last row has all the heavy items to squash your fruit and veges, eggs, potato chips, biscuits, pasta, cakes, toilet paper, then as you are nearly finished shopping you put on top of the trolly bottled water, can of soft drinks, 3 litres milk, large watermelons, full pumpkins, 10 kg bags of potatoes. Just maybe that staff member suffers from some form of OCD. Oops I forgot to put the bread on the bottom.

 

[CristinaV]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

If it had happened to me I would have told her/him where to put his information. In a nice way.....maybe....

 

[Veggiepatch]

Just a bit an aside but a couple of weeks ago, a Woolworths spokesperson stated that they had trouble getting front line customer service staff for their stores. Well, either they miraculously filled ALL those vacancies or the whole comment reeks of BS. The WOW careers website states, as at ten minutes ago, there is NOT ONE vacancy for such a position in the whole of Victoria. Liar...liar....

 

[anouch]

I hate self serve at the best of times so being "told" I was doing it wrong I would leave the whole trolley where it was and walk out,,,the only time I will use one of those is if I only have a couple of items and in a hurry...why should customers who pay a ludicrous amount of money for their groceries now do their shop,,,scan and pack as well just so share holders can take the benefit

 

[DLHM]

There is only one instance where I exclusively use self serve checkouts and that is when I purchase bread. I want it to be in an edible state when I leave the store, not something that resembles a squished mass of dough. Happened to me in March when the checkout operator gave my bread the "steel claw" treatment, resulting in the described mess. I asked her to get a new loaf but refused, TOLD her to get a new loaf but still refused. So immediate escalation ensued at my instigation with security running over and questioning my actions. "Conveniently", two police officers where present within one minute, I was taken into a back office and copped a six month ban from stepping inside that particular store. Oh well, stiff shit! There are two Coles and an ALDI within walking distance plus another Woolies one kilometre up the highway.

Wish I’d been there. The entertainment would break up the boredom of grocery shopping. I like shopping, but not for groceries.

 

[Veggiepatch]

Wish I’d been there. The entertainment would break up the boredom of grocery shopping. I like shopping, but not for groceries.

Quite a few shoppers did stop for the show. In hindsight, I should have charged admission....

 

[Ian Crane-Luff]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

Most likely a bit abrupt but yes common sense suggest heavey items first so they go in the bottom of the bag, lighter items on top.

 

[Ganny]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

 

[Sandie1952]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

If they don’t like the way you scan then give back customer service or just shut up seriously wtf

 

[Sandie1952]

Most likely a bit abrupt but yes common sense suggest heavey items first so they go in the bottom of the bag, lighter items on top.

But there’s no sign or rule that says that what is this now Gestapo Coles? Glad I don’t shop there I’d have told her where to go

 

[The winner is]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

 

[The winner is]

If they don’t like the way you scan then give back customer service or just shut up seriously wtf

Just what I would do. Leave the whole lot there . If they want it done in a certain way, then put on more staff to do it. Things are getting out of hand.

 

[IAN3005]

There is only one instance where I exclusively use self serve checkouts and that is when I purchase bread. I want it to be in an edible state when I leave the store, not something that resembles a squished mass of dough. Happened to me in March when the checkout operator gave my bread the "steel claw" treatment, resulting in the described mess. I asked her to get a new loaf but refused, TOLD her to get a new loaf but still refused. So immediate escalation ensued at my instigation with security running over and questioning my actions. "Conveniently", two police officers where present within one minute, I was taken into a back office and copped a six month ban from stepping inside that particular store. Oh well, stiff shit! There are two Coles and an ALDI within walking distance plus another Woolies one kilometre up the highway.

Too right .... I would have done the same

 

[Glen44]

Stuck in a seemingly endless queue, hoping to pay for groceries and be on your way—it’s a situation that would make anyone frustrated.

But for one Melbourne shopper, their recent grocery purchase resulted in something far worse than mere annoyance.

Sharing on social media, the shopper revealed he had been scolded by a ‘power tripping’ Coles staff member while trying to use the self-serve checkout. Why? The customer had apparently committed a mistake.

'Self-checkout at Coles Karingal,' the customer wrote. 'Just got told off by a staff member that I was scanning my items in the wrong order.’

‘There is no sign saying what order, and the only reason she could give was so I wasn’t stealing. How does the order help with that?’

‘Feel free to have normal checkouts with people if you have a certain order!'

View attachment 36646

The Coles staff scolded a shopper as the heavy items of his purchase should be scanned first. Image: Reddit

According to the customer, he was told off for failing to put his heavy items through first.

When asked to elaborate, he responded: 'Weight apparently. I was meant to do my soda water cans first.'

‘Why are customers at self-service checkouts being asked to scan items in a particular order?’ asked by a shopper in another post.

He clarifies that there was no signage or advice on the correct order to scan items.

The customer’s story led to a huge outcry online, with several other shoppers saying they’d never heard of a correct order to scan groceries.

'I would have well and truly mounted my high horse,' said one.

Another responded: ‘How does one scan things in the wrong order?’

‘Never heard of that!’ one wrote.

Another joked: 'Did you not do the self-check out course online so that you know what order to scan them in?'

One expressed: ‘Should have just left the whole lot there and walked out.’

When asked to comment, a Coles spokesperson told a news source that checkout staff are always on hand to assist customers with 'bulky or heavy' products.

'Coles is always looking for ways to improve how we serve our customers and provide exceptional customer service,' they said.

'Our team members are always encouraged to help our customers where possible.’

‘Where a customer has certain items, this may include bulky or heavy items, our team will attempt to assist them in scanning the items when checking out.’

‘This is all about providing great service to our customers and helping them get through the checkouts quickly and efficiently.'

Key Takeaways

• A Melbourne shopper claims he was reprimanded by a Coles worker for scanning his groceries 'in the wrong order'.
• The customer addressed his concerns on social media about the lack of clear guidance on scanning orders at self-checkout aisles.
• Coles responded by stating that their checkout staff were there to assist customers with 'bulky or heavy' products.
• This incident prompted surprise and confusion from several social media users who were unaware there was a 'correct order' to scan groceries.

What do you think of this shopper’s experience? Have you ever undergone something similar? Let us know in the comments below!

Thay are stealing from us by not paying us to use these stupid machines since when does our time have no value, Coles , Woolworths , and Aldi Target , ect don't pay me for ringing up my purchases , IT'S TOTALLY WRONG what union would let you work for no pay . australians have turned into stupid sheep.

 

[David567]

I love the way supermarkerts are finding new ways to pis us off. They have excelled in making themselves look like dead shit wankers who only think of profits.
Congrats supermarkets for turning shopping experience into a freaking nightmare.
What's next ? Customers restocking shelves maybe. I see trolleys of stock placed around the store during the day. Could this a subtle hint to fill the shelves ?