Are mobile phone detection cameras unfairly targeting drivers? Here’s what you need to know

Mobile phone detection cameras have sparked a wave of controversy, with many drivers feeling blindsided by fines that seem to come without clear justification.

What was once a simple road rule has now become a source of confusion, leaving motorists across NSW and SA questioning the fairness of these automated systems.

This growing frustration has led to calls for greater scrutiny and a re-evaluation of how fines are issued, as drivers find themselves caught in a complex web of technology and legal ambiguity.


In Australia, certain road rules have been enforced for years, like having a phone on your lap while driving or wearing a seatbelt underneath your shoulder.


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Road rules under scrutiny as fines increase nationwide. Image source: Pexel/Tobi


Recently, mobile phone and seatbelt detection cameras using AI technology have exposed a critical misunderstanding of these rules among Australian motorists.

A South Australian lawyer and an employee from a rental car company in New South Wales, both involved with handling fines, have reported an increase in incidents where drivers are caught off guard by these regulations.

The confusion isn't limited to the drivers. Many fines include photos where no clear breach of the law is visible, leaving innocent drivers to deal with costly court disputes or the risk of losing their licences, which could even cost them their jobs.

Motorists are now calling for police to ensure violations are accurate before issuing fines, or for clearer ways to dispute incorrect charges.


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One such case involved Ben Digance, a man from Morphett Vale, South Australia, who was fined for allegedly using his phone while driving on December 9.

The image attached to his fine showed his fingers resting together in a way that could resemble holding a phone, but there was no phone in sight.

‘One hand is on the wheel, the other’s on the leg. There’s no visible phone at all ... either on me, or in-hand,’ Digance said.

He explained that he habitually kept his phone in the centre console to avoid breaking the law and was confident that he wasn’t using it.

However, when he tried to dispute the fine, the response was frustrating.

‘When I asked to have the photo reviewed, they’ve still come back with, no, I was using a phone,’ he shared.


Digance added that the dispute process was a challenge, with customer service representatives refusing to engage over the phone and only dealing with emails.

After spending about $1000 on a new stereo system with speech-to-text and hands-free calling, Digance hoped to avoid breaking the law, especially with mobile phone detection cameras becoming more widespread in his state.

Despite this investment, he found the penalty process just as time-consuming and frustrating.

‘It’s a lot of money, and I could understand if it was feasible, but when there is no phone visible, how can you fine someone?’ he asked.

‘There needs to be more scrutiny, and checking to be more certain ... (police need) to be more thorough on the checking of the photos and the fines.’


Road Rules Misunderstood

Karen Stanley, a barrister at SA law firm Stanley Hill Elkins, noted that she had recently received up to 30 calls from people dealing with similar issues.

‘Most of the people that call me are the people with multiple fines, who are about to lose their licence,’ she said.

She explained that while the penalty for using a mobile phone while driving is a fine and demerit points, accumulating too many points can result in a licence disqualification.

Stanley observed that many of her clients had been fined for having their phone visible on their lap, a violation that many were unaware of.


‘That is actually an offence, and it is under the definitions in the rules ... It’s actually been a part of the law for the last 10 years, but is only now becoming enforced because there are photos being taken of people in their cars,’ she explained.

‘This is a real problem in how well the public understands that use of a mobile phone includes having it rest on your lap.’

Stanley also shared that some fines clearly indicated the driver was on their phone, while in other cases, clients were adamant that they were not.

She gave an example of a man wearing a hi-vis shirt who had been wrongly fined for not wearing his seatbelt over his shoulder, pointing out that this was a case worth disputing.

‘Some (fines) I’ll look at, and that person is very clearly on their phone. That person, I recommend to just pay the fine, because if they pay the fine they are going to avoid a conviction,’ she said.


More and More of These

In New South Wales, where mobile phone detection cameras have been in place for longer than in South Australia, an employee of a rental car company noticed a rise in fines issued to customers.

The employee shared on social media about a customer who received a $410 fine and six demerit points for not wearing a seatbelt properly while driving on the M4 at Greystanes on 22 December.

‘I’ve been seeing more and more of these pop up the last few months,’ the employee shared.

‘This poor fellow got whacked with double demerits,’ he added.

Key Takeaways

  • Mobile phone detection cameras in NSW and SA have caused confusion and frustration among drivers, with many feeling they were unfairly fined.
  • A rise in disputes has led to calls for better photo verification and clearer processes for challenging fines.
  • Experts have noted a widespread misunderstanding of mobile phone laws, particularly regarding phones being placed on laps.
  • Drivers are questioning the fairness of the fines, with some seeking legal advice and potentially facing costly disputes.

Do you think the technology is working, or is it time for a change? Share your comments below!
 
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As far as I'm concerned, if a driver is pinged for either offence, they should have the absolute right to request a copy of the photo depicting the offence with date & time clearly displayed.
Then the ultimate decision with how they deal with the accusation is entirely up to them.
If the driver is clearly in the wrong, then bare the consequences& pay the fine.
One has only themselves to blame if in the wrong.
 
I think you should be entitled to see the photo. Unless you are changing gear or something similar you are supposed to have both hands on the steering wheel. If a front tyre deflates it makes a car difficult to steer very quickly even with power steering. I have been a passenger in a car when that happened. It "popped" while sitting at traffic lights waiting to turn a corner. It was a faulty tyre only put on the car less than an hour before.
 
There is no need to have your phone in your lap. To say people didn't know this is not an excuse, you have a licence you are supposed to know the rules.
Put your phone in the console, glovebox, back-seat. A phone call is not worth yours or somebody else's life.
My husband's niece has had four accidents while using or scrambling for her phone while driving.
The third time her car was a write-off, she ended up in hospital. Her father bought her another car (needs his head examined) and two weeks after getting it she ran into the back of another car.
Some people should be banned from having a mobile phone.
 
I think you will find that many of these cases are from people who are now crying foul after they have done the wrong thing. I live in South Australia and the government have made it clear since the introduction of these cameras that having a phone in your lap is an offence. If you don't know that you either are not listening or choose to ignore it. I see so many motorists still on their phones while driving because they think they won't get caught. They are a danger to everyone on the road. Because I don't go swimming in the ocean I have never been attacked by ashark. So, if you don't want a fine for using your mobile phone, don't use the bloody thing while driving. QUITE SIMPLE REALLY.
 
It has nothing to do with safety. It's all about revenue raising. Governments have become addicted to the huge income they get by fining everyone for anything they can get you on.
The police these days are nothing more than defacto revenue raisers for the government who spend OUR dollars like drunken sailors.
 
I think you will find that many of these cases are from people who are now crying foul after they have done the wrong thing. I live in South Australia and the government have made it clear since the introduction of these cameras that having a phone in your lap is an offence. If you don't know that you either are not listening or choose to ignore it. I see so many motorists still on their phones while driving because they think they won't get caught. They are a danger to everyone on the road. Because I don't go swimming in the ocean I have never been attacked by ashark. So, if you don't want a fine for using your mobile phone, don't use the bloody thing while driving. QUITE SIMPLE REALLY.
There are an awful lot if brain-dead people on our roads these days.
On top of a fine, their phone should be smashed on the spot, no ifs or buts.
 
I think you should be entitled to see the photo. Unless you are changing gear or something similar you are supposed to have both hands on the steering wheel. If a front tyre deflates it makes a car difficult to steer very quickly even with power steering. I have been a passenger in a car when that happened. It "popped" while sitting at traffic lights waiting to turn a corner. It was a faulty tyre only put on the car less than an hour before.
No law about both hands on the wheel, another myth.
 
It has nothing to do with safety. It's all about revenue raising. Governments have become addicted to the huge income they get by fining everyone for anything they can get you on.
The police these days are nothing more than defacto revenue raisers for the government who spend OUR dollars like drunken sailors.
Really, so you think it's safe for a driver to be looking at their phone, watching videos, having video calls, reading small text, typing on a small keyboard all while driving a 2 tonne missile down the road? Very simple, leave your phone alone and there's not a problem and no revenue.
 
It has nothing to do with safety. It's all about revenue raising. Governments have become addicted to the huge income they get by fining everyone for anything they can get you on.
The police these days are nothing more than defacto revenue raisers for the government who spend OUR dollars like drunken sailors.
That is such a lot if rot, if you choose to break the law you cop a fine. More fool you.
Call it what you like, you have no one to blame but yourself. You'd be the first one to scream if someone you loved was killed by some moron chatting on their phone.
 
The right to dispute the claim if incorrect should be allowed and proof of the charge and photo should be mandatory it also should be a clear image of the offence. If you did the crime your liable if it’s a error you should have the right to dispute without huge cost
 
How can it be confusing - do not hold your phone, do not have it resting on your body, simple.
Seatbelts - wear them properly, around waste and over your shoulder, simple.

By the way the ones whinging about photos - the images provided to people are low resolution black and white, often can be hard to see details. The images on file are high resolution colour, they CAN see the details and when you go to court those are the images shown, you will not win.

Funny how the article mentions people with numerous fines received and they say they are innocent, yet I never get these fines and after millions of kms you would think that I would have some if these people are getting all these "wrong" fines.

So many people are addicted to their phones. I worked on the road for 20 years, actually gave up my job a few years ago as the number of times I had near misses with oncoming vehicles was increasing dramatically. You'd see their head pointing down and the car veering slowly across the centreline, numerous times I've had to take evasive action to avoid them. This is what happens when you are on the road 8-9 hours a day, six days a week, it's scary sometimes and definitely has increased in the past ten years or so.
 
It has nothing to do with safety. It's all about revenue raising. Governments have become addicted to the huge income they get by fining everyone for anything they can get you on.
The police these days are nothing more than defacto revenue raisers for the government who spend OUR dollars like drunken sailors.
I believe that being on a phonecall while driving does take your focus away from the crucial task of manoeuvring a vehicle.
 
No law about both hands on the wheel, another myth.
Obviously you can't have both hands on the wheel if you need to change gears but you are taught when learning how to drive that you should have both hands on the wheel at all times.
You will actually fail your licence test if you don't have both hands on the wheel at all times unless it is necessary not to.
You can also be fined, in all States, as it is considered dangerous and inattentive driving as it limits your control of the vehicle.
 
How can it be confusing - do not hold your phone, do not have it resting on your body, simple.
Seatbelts - wear them properly, around waste and over your shoulder, simple.

By the way the ones whinging about photos - the images provided to people are low resolution black and white, often can be hard to see details. The images on file are high resolution colour, they CAN see the details and when you go to court those are the images shown, you will not win.

Funny how the article mentions people with numerous fines received and they say they are innocent, yet I never get these fines and after millions of kms you would think that I would have some if these people are getting all these "wrong" fines.

So many people are addicted to their phones. I worked on the road for 20 years, actually gave up my job a few years ago as the number of times I had near misses with oncoming vehicles was increasing dramatically. You'd see their head pointing down and the car veering slowly across the centreline, numerous times I've had to take evasive action to avoid them. This is what happens when you are on the road 8-9 hours a day, six days a week, it's scary sometimes and definitely has increased in the past ten years or so.
You are spot on. You find those who whinge about revenue raising etc are the ones that actually use their phones, speed etc. hence their need to complain about fines.If you're not doing anything wrong you have no need to worry.
 
Obviously you can't have both hands on the wheel if you need to change gears but you are taught when learning how to drive that you should have both hands on the wheel at all times.
You will actually fail your licence test if you don't have both hands on the wheel at all times unless it is necessary not to.
You can also be fined, in all States, as it is considered dangerous and inattentive driving as it limits your control of the vehicle.
Yes NEW DRIVERS are taught to have both hands on the wheel, that does not make it a law. QLD did have a law decades ago, it said at least one hand on the wheel, so even then it wasn't tow hands with a law.

A driving test has a number of items that are required that are not law, roundabout indication for example, driving close to the speed limit is another. I'm well aware of the test and testing procedures.
 
Yes NEW DRIVERS are taught to have both hands on the wheel, that does not make it a law. QLD did have a law decades ago, it said at least one hand on the wheel, so even then it wasn't tow hands with a law.

A driving test has a number of items that are required that are not law, roundabout indication for example, driving close to the speed limit is another. I'm well aware of the test and testing procedures.
I am aware it's not a law, but was just stating that you can be fined for it in all States if it is believed you are not driving with appropriate care.
 

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