We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

 

[mollydg]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

i dont think the man is wrong at all except for his bad language ;but if that driver worked for me he would be sacked because he is supposed to put it as close to door as possible ;coman folks get past the mans swearing and recognise that the driver is not doing wjat his paid for

 

[Thecheesequeen]

It’s perfectly reasonable to be annoyed about where the groceries were left, but there’s no need to for the swearing tirade.

 

[Marj53]

Just wondering why the man can't go to to the store himself to do the shopping. This would help his wife out. Then he wouldn't have to complain about delivery service.

 

[adorableagnes]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

I think the customer was quite right to be angry, but I don't condone the language. The driver should have at least put then at the front door. I was a courier driver for 25 years and we would have been hauled over the coals if we had done that. Woolworths reasons for not delivering to the door don't hold water.

 

[OperaticZeus]

I specifically get home delivery because I cannot carry groceries up the stairs as I have lung disease and I can’t just can’t do it by the way i use Coles not woollies and they’re great about it

 

[Riverlandlass]

I can't condone the bad language, no excuse for that. As for the delivery driver, he should have taken them up the steps onto the porch because if it rained the groceries would have got wet and damaged. My last house had nine steps up to front porch, and every single Woolworths driver kindly brought them up the steps for me.

 

[Julie1946]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

I think the driver did the right thing, what if he slipped on the stairs? They were placed neatly on the lawn with the handles up for easy collection , strange how some people think they are ‘entitled’ bet he wouldn’t offer a thank you even if they were placed at his door, this guy is every retail person’s nightmare.

 

[Shane O'Neill]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

O H&S Issue simple falls or slips on the stairs can't work or sue the home owner get of your arse and carry them up your own stairs have a nice day

 

[GPK]

i dont think the man is wrong at all except for his bad language ;but if that driver worked for me he would be sacked because he is supposed to put it as close to door as possible ;coman folks get past the mans swearing and recognise that the driver is not doing wjat his paid for

Totally agree with you. My brother is in a wheel chair so he could not get those bags. He gets delivered food from Woolies and they bring them to the door where there is a flight of stairs and bushes that have overgrown.

 

[doug.wood1]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

How about the thieves who grab parcels after they are left ? Also , what if the area is riddled with ants or how long are they going to be in the sun . The language was over the top though . No need for that

 

[DrChip]

It's called delivery not leave it out in the weather.
Bad language isn't right though I'm sure I would have a few words to explain how I felt. Some people, I have found, don't listen until you use a couple of explicit word to catch their attention.

 

[Pat T]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

If a person is not happy then ring the supermarket and tell them. But be civil. There is no need to be rude and obnoxious.

 

[Macarj]

He was a bit over the top although you pay to get groceries delivered to your door the lawn looks no where near the door

 

[Victoria1959]

The groceries should have been taken up the stairs by the delivery driver.
The man’s language was unnecessary.
BUT!!!!! All those plastic bags!!!

 

[RhodaStarr]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

I use Woolworths Online, and I am extra happy with their service. I know the approx time they will be coming and they are there within minutes of that time or earlier. I receive this message via SMS. I open the front door and am waiting. They actually put them inside the door, so I do not have to step down - one step. I have never had a bad experience and am respected as I am elderly. Congratulations Woolworths Supermarket in Camden District area

 

[Lex]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

Quite simply they both need a kick up the bum.

Carrying on like a child over poors service is just not on. If you don't get what your supposed to get, let them know by the correct methods. Don't lash out with a verbal spray to the world it only shows how petty you are.

I had a courier business and there is no way I would have survived giving such poor service. The driver/delivery person should have delivered as they are supposed to. If they don't want to do the job properly, leave and try something else.

If this is a regular issue like it's being put forward. Then it's your own fault for not nipping it in the but by speaking to Woolworths. If you have done so and the issue has not been addressed, shop elsewhere.

People these days seem to get fired up over the most trivial things. Chill, you will live longer and enjoy life more.

 

[Ian1]

We all have our fair share of unfortunate encounters with service workers. Whether it's the waitress who got our order wrong, the electrician who showed up late, or the plumber who overcharged us, we've all been there.

While businesses encourage customers to reach out to them when they experience issues with the service, where do we actually draw the line of 'being too much'?

In a recent expletive-filled video circulating online, a Woolworths customer has drawn criticism after he berated a delivery driver for placing his grocery haul on his front lawn instead of taking the items up the stairs to his front door.

The clip, which was shared by the customer himself, showed how the delivery driver left more than ten grocery bags and a case of drinks at the foot of the flight of stairs.

The customer came under fire after he lambasted the delivery driver for placing his orders in an ‘inconvenient’ spot. Credit: TikTok.​

The man says in the video: 'Look where Woolworths left the f***ing food, the dirty dogs.'

'They couldn’t take it up the f***ing stairs. They always get told to take it up the f***ing stairs.'

'I wish I’d run out here before he left, f***ing grub.'

A person can also be heard reprimanding the customer for using strong language, but he refused to hold back from cursing.

'Don’t swear, babe?' he said.

'F*** that ... look what he did, just left it sitting in f***ing middle of the front lawn.'

The video captured the attention of thousands of users who lashed out at the man and labelled him 'entitled'.

One user wrote: 'Bring your own groceries inside, you’re the lazy one! You won’t do nothing! Stop being such a little man.'

'Never seen a man lose [his] s*** over something so small. Life is full of actual challenges and can’t imagine how you’d react to them,' another said.

A third added: 'Make it up the stairs yourself or go to the shop and get it yourself.'

Some argued that there's nothing wrong with what the driver did and expressed their support for him.

One comment read: 'Would be OH&S. Not his fault.'

'What was he supposed to do, put it away in your house?' another sarcastically commented.

A third argued: 'They don’t get paid for that.'

However, the man defended himself from the backlash, claiming that he was motivated to record the angry tirade since it wasn't the first time the packages had been left in an 'inconvenient location.'

'I was extra p***ed off because it’s easily the 50th time it’s happened. Left on the driveway. Even at a neighbour’s house down the road,' he argued.

'Not lazy ... we pay ‘em big bucks for loads of groceries we get every week. Loads, so tell me why we shouldn’t get what we pay for?'

The man continued by defending the family's choice, like that of thousands of other Woolworths customers, to have their groceries delivered.

He explained: 'It’s [for] my wife. And she’s allowed to get delivery. She pays for it.'

'She looks after four boys - one with autism, one with ADHD. She’s flat out with OT.'

The customer argued that Woolworths promised that the items will be placed in a ‘safe as possible spot.’ Credit: Facebook.​

Finally, he emphasised that it was written on Woolworths website that the groceries will be delivered to a 'safe as possible spot'.

'Out of the weather. Away from would-be thieves,' he said.

'What if it was an older lady or someone in a wheelchair?'

The video has since been deleted.

A Woolworths representative commented on the issue, saying that its drivers put in a lot of effort to 'distribute thousands of online orders to the highest standard every day'.

'We encourage customers to contact our Customer Hub or local store team if they’re unhappy with their home delivery order,' he said.

A Woolworths driver may be unable to deliver to the desired location for a variety of reasons, including possible occupational health and safety (OH&S) issues.

It is also acknowledged that if the weather permits and there are no problems with the stairs' structural integrity, the order should be put down close to the front door.

How about you? What are your thoughts on this? Do you think the Woolies customer is in the right? Or do you think the driver did nothing wrong in this situation?

Since the beginning of the coronavirus pandemic, because of my own limited mobility, I’ve also subscribed to Woolies’ home delivery. I’ve been a loyal Woolies’ customer for many years, and still am, despite having had many issues with them. I think between Woolies Priority Customer Care Line (not their online ordering assistance) on either 02 8025 5895 or 1300 969 609, and the local store going the extra mile to satisfy me, and myself, I think I can say that we’re making progress. From where I needed to call them after nearly every delivery to hardly ever having to lodge a complaint is I think undoubtedly making progress. Having said that about Woolies themselves, their contracted drivers have nearly all been very obliging. I put very specific delivery instructions with my order, including ringing my doorbell in the unlikely event that I’m unaware of their arrival and waiting then for me to answer the door, right down to opening all my bottles that I, through my neuropathy, am unable to open myself. True, we do pay for the deliveries, but I consider it good value because, if as in days gone by, I’d go personal grocery shopping, then I’d probably be paying out about the same on fuel, insurance, depreciation, and general running costs to drive to the local (supermarket, that is!).
In relation to this incident, we all need, I guess, to look at this picture from both sides. As for the customer, although I deplore his foul language, I do get his frustration if it’s an ongoing issue. On the other hand, there are better ways to handle this. He should be on the lookout for his delivery, and approach him respectfully and put forward his case and alternate safe spots for the delivery in future. If disability is involved, because the drivers are often unaware of the customer’s limitations, just simply explain that. If, like me, you rarely see the same driver twice, once again respectfully note your delivery requirements in the space provided on the order form. The other alternative if you feel that you are not being heard, call that phone number above, no matter how many times, being similarly respectful to the staff that take your call, remembering that they personally did nothing wrong. Hope that helps.
Something that would help all of us is to extend respect and patience to anyone and everyone we come into contact with, especially service personnel. We will all then live happier and healthier lives. Like a coin, usually everything has two sides, and it’s also helpful to think about that before we explode. We might even be surprised when we become aware of the other side.
Have a happy and healthy day!

 

[Groovy]

Coles delivery is great. The delivery people actually take the shopping inside your home. Some even help putting it on top of the benches

 

[debjane]

Coles delivery is great. The delivery people actually take the shopping inside your home. Some even help putting it on top of the benches

My Coles delivery man always brings it in and puts it an the bench for me as i am on crutches, there is a nice ramp and no steps and takes about 2 minutes to do it for me.