‘Bean’ there, done that: Singular veggie surprise leaves Coles online shopper in stitches
- Replies 5
In the age of digital convenience, where a click can bring the world to your doorstep, the rise of online grocery shopping has been a boon for many Australians, particularly those over 60 who appreciate the ease and comfort it brings.
However, as with any service, there are occasional hiccups that remind us that technology is only as perfect as the humans behind it.
One such humorous hiccup occurred recently, leaving a Gold Coast shopper both baffled and in stitches.
Samantha, a mother of two from the Gold Coast, had a rather unusual experience with her Coles online delivery.
She had ordered 250 grams of green beans, a staple in many Australian households for their versatility and health benefits.
However, upon unpacking her groceries, she was greeted by a solitary green bean, neatly packaged but utterly alone in its clear produce bag.
The sight was so absurd that Samantha couldn't help but laugh, and she captured her reaction in a video she shared on social media.
‘We got one, just one bean,’ she chuckled.
‘Who packed this? Who in their right mind buys one bean?’
The single bean, priced at a steep $1.65, added to the hilarity of the situation.
Samantha even recorded herself eating the lone legume, which, unsurprisingly, took mere seconds to consume.
Her video quickly resonated with others who had faced similar online shopping fails, sparking a flurry of comments and shared experiences.
One fellow Aussie recounted receiving a single mushroom costing $3.50, highlighting a recurring issue with online orders: receiving incorrect quantities of fresh produce.
This wasn't the first time Coles has been flagged for such errors. Customers expect to receive the exact amount they order and pay for, and when this doesn't happen, they can feel frustrated with the service.
However, some savvy shoppers have found a way to turn these mistakes to their advantage.
Take Brisbane resident Stephen Pearson, for example. He has come to anticipate that his favourite brand of frozen potatoes will be missing from his order.
By including them in his online shop, he ensured his total exceeded the $50 threshold for free delivery.
When the potatoes inevitably don't arrive, he claims a refund, effectively getting his groceries delivered without the extra charge.
It was reported that the incident with Samantha's green bean was due to human error, an isolated case in the grand scheme of Coles’ operations.
‘In this case, we can understand why the customer was disappointed as it's hard to imagine anyone only ordering a single bean! While we hope this customer didn't go hungry on her vegetables that day, we are glad to see she has a good sense of humour about what appears to be a human error on this isolated incident,’ a Coles spokesperson explained.
‘Coles online fulfils hundreds of thousands of orders weekly and while we do our best to satisfy every customer 100 per cent of the time, that isn't always possible. Sometimes things don't go to plan at an operational or supplier level and sometimes it's as simple as a human error.’
You can watch Samantha’s video here:
After a recent online delivery fail at Coles left one shopper amused, it seems that unexpected surprises have become somewhat of a trend for online shoppers.
In a similar incident, another customer was shocked to find her online order from Coles replaced with an entirely different item.
These mishaps highlight the importance of double-checking online orders, as you never know what you might end up receiving.
Have you encountered any funny or frustrating mishaps? How did the store handle the situation? Share your stories in the comments below.
However, as with any service, there are occasional hiccups that remind us that technology is only as perfect as the humans behind it.
One such humorous hiccup occurred recently, leaving a Gold Coast shopper both baffled and in stitches.
Samantha, a mother of two from the Gold Coast, had a rather unusual experience with her Coles online delivery.
She had ordered 250 grams of green beans, a staple in many Australian households for their versatility and health benefits.
However, upon unpacking her groceries, she was greeted by a solitary green bean, neatly packaged but utterly alone in its clear produce bag.
A Gold Coast shopper received only one green bean instead of the 250 grams she ordered in her Coles online delivery, resulting in a humourous fail. Credits: Tiktok / Samantha Elle
The sight was so absurd that Samantha couldn't help but laugh, and she captured her reaction in a video she shared on social media.
‘We got one, just one bean,’ she chuckled.
‘Who packed this? Who in their right mind buys one bean?’
The single bean, priced at a steep $1.65, added to the hilarity of the situation.
Samantha even recorded herself eating the lone legume, which, unsurprisingly, took mere seconds to consume.
Her video quickly resonated with others who had faced similar online shopping fails, sparking a flurry of comments and shared experiences.
One fellow Aussie recounted receiving a single mushroom costing $3.50, highlighting a recurring issue with online orders: receiving incorrect quantities of fresh produce.
This wasn't the first time Coles has been flagged for such errors. Customers expect to receive the exact amount they order and pay for, and when this doesn't happen, they can feel frustrated with the service.
However, some savvy shoppers have found a way to turn these mistakes to their advantage.
Take Brisbane resident Stephen Pearson, for example. He has come to anticipate that his favourite brand of frozen potatoes will be missing from his order.
By including them in his online shop, he ensured his total exceeded the $50 threshold for free delivery.
When the potatoes inevitably don't arrive, he claims a refund, effectively getting his groceries delivered without the extra charge.
It was reported that the incident with Samantha's green bean was due to human error, an isolated case in the grand scheme of Coles’ operations.
‘In this case, we can understand why the customer was disappointed as it's hard to imagine anyone only ordering a single bean! While we hope this customer didn't go hungry on her vegetables that day, we are glad to see she has a good sense of humour about what appears to be a human error on this isolated incident,’ a Coles spokesperson explained.
‘Coles online fulfils hundreds of thousands of orders weekly and while we do our best to satisfy every customer 100 per cent of the time, that isn't always possible. Sometimes things don't go to plan at an operational or supplier level and sometimes it's as simple as a human error.’
You can watch Samantha’s video here:
After a recent online delivery fail at Coles left one shopper amused, it seems that unexpected surprises have become somewhat of a trend for online shoppers.
In a similar incident, another customer was shocked to find her online order from Coles replaced with an entirely different item.
These mishaps highlight the importance of double-checking online orders, as you never know what you might end up receiving.
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