Late-night home delivery is super convenient, but would you still think so if you knew the delivery driver messed up your order?

A video recording has captured a delivery driver tossing a meal kit over a customer's railing, causing it to collide with a wall during the late hours of the night.

HelloFresh is currently conducting an investigation into this incident following Krystle's report.

Krystle, who resides in Canberra, shared doorbell camera footage revealing the delivery driver's forceful action on 16th September at approximately 12:15 a.m.

The HelloFresh delivery driver was caught on camera throwing the box at a Canberra woman's front door. Image source: Social media

The impact of the box against the wall was so severe that it resulted in several food items within the kit bursting open, forcing Krystle to discard them.

In the footage, a loud thud can be heard before the box falls to the ground and bounces beside her doormat.

HelloFresh is a subscription-based meal provider that delivers a week's worth of food for $125 per box.

‘It's too expensive to be treated like that,’ Krystle told Yahoo News.

Krystle said that she rarely orders these food boxes but decided to get one as a special treat while her daughter was recovering from surgery.

The delivery driver didn't act rationally, she said.

'The driveway was clear and the entry is two metres wide with no stairs. He had to navigate a car and a garden edge to walk the way he did.’

Krystle also pointed out that she wouldn't order the food boxes again after what happened, despite their convenience.

HelloFresh is now investigating the incident.

HelloFresh was rated the best meal kit in Australia in 2021, scoring an average of 4.09 out of 5. Image source: HelloFresh

Lately, with the increase in home deliveries, there has also been a rise in complaints regarding delivery drivers.

In a recent article, we also featured a DoorDash delivery worker who got dismissed for spitting on a customer's order.

When it comes to home deliveries, especially meals, we expect delivery drivers to treat them with care.

Nonetheless, let’s remember that one person's mistake doesn't necessarily represent the entire company or its other employees.

The most effective course of action when such issues arise is to report them directly. This way, the company can be made aware and take appropriate steps to address the situation properly.

Key Takeaways

• A HelloFresh delivery driver tossed a meal kit over a Canberra resident's railing, captured by a doorbell camera late at night.
• The impact caused several food items inside to burst open, leading the customer, Krystle, to discard them.
• Krystle shared the 16 September incident's footage, prompting HelloFresh to launch an investigation.
• Despite their convenience, Krystle would not order the meal kits again after this incident.

Members, we'd love to hear your thoughts on this story. Have you experienced issues with home deliveries like this before? Share your opinions in the comments below!

 

[Veggiepatch]

$125 for something that looks no bigger than a rectangular pizza box? No wonder why I buy my own groceries and cook them in a meal. Highway robbery.

 

[AlanQ]

appears this site is competing with A Current Affair with these sensationalist stories that should just be between the seller and buyer.

 

[mylittletibbies]

I once sent a small thank you gift to my daughter in law via Australia Post.
It was a glass tealight candle holder, very pretty. She said she heard the van pull up, went to the door and the parcel landed at her feet, where the driver threw itThe parcel was clearly marked fragile and had bubble wrap around the item, nonetheless it shattered.
When I complained to Australia Post they requested me to send them the broken item, to prove my claim.
Who the heck keeps a box full of broken glass. Unfortunately didn't think to take a picture.
Some delivery drivers are just bone idle

 

[Lea Villa-Landa]

Late-night home delivery is super convenient, but would you still think so if you knew the delivery driver messed up your order?

A video recording has captured a delivery driver tossing a meal kit over a customer's railing, causing it to collide with a wall during the late hours of the night.

HelloFresh is currently conducting an investigation into this incident following Krystle's report.

Krystle, who resides in Canberra, shared doorbell camera footage revealing the delivery driver's forceful action on 16th September at approximately 12:15 a.m.

View attachment 31465

The HelloFresh delivery driver was caught on camera throwing the box at a Canberra woman's front door. Image source: Social media

The impact of the box against the wall was so severe that it resulted in several food items within the kit bursting open, forcing Krystle to discard them.

In the footage, a loud thud can be heard before the box falls to the ground and bounces beside her doormat.

HelloFresh is a subscription-based meal provider that delivers a week's worth of food for $125 per box.

‘It's too expensive to be treated like that,’ Krystle told Yahoo News.

Krystle said that she rarely orders these food boxes but decided to get one as a special treat while her daughter was recovering from surgery.

The delivery driver didn't act rationally, she said.

'The driveway was clear and the entry is two metres wide with no stairs. He had to navigate a car and a garden edge to walk the way he did.’

Krystle also pointed out that she wouldn't order the food boxes again after what happened, despite their convenience.

HelloFresh is now investigating the incident.

View attachment 31466

HelloFresh was rated the best meal kit in Australia in 2021, scoring an average of 4.09 out of 5. Image source: HelloFresh

Lately, with the increase in home deliveries, there has also been a rise in complaints regarding delivery drivers.

In a recent article, we also featured a DoorDash delivery worker who got dismissed for spitting on a customer's order.

When it comes to home deliveries, especially meals, we expect delivery drivers to treat them with care.

Nonetheless, let’s remember that one person's mistake doesn't necessarily represent the entire company or its other employees.

The most effective course of action when such issues arise is to report them directly. This way, the company can be made aware and take appropriate steps to address the situation properly.

Key Takeaways

• A HelloFresh delivery driver tossed a meal kit over a Canberra resident's railing, captured by a doorbell camera late at night.
• The impact caused several food items inside to burst open, leading the customer, Krystle, to discard them.
• Krystle shared the 16 September incident's footage, prompting HelloFresh to launch an investigation.
• Despite their convenience, Krystle would not order the meal kits again after this incident.

Members, we'd love to hear your thoughts on this story. Have you experienced issues with home deliveries like this before? Share your opinions in the comments below!

Late-night home delivery is super convenient, but would you still think so if you knew the delivery driver messed up your order?

A video recording has captured a delivery driver tossing a meal kit over a customer's railing, causing it to collide with a wall during the late hours of the night.

HelloFresh is currently conducting an investigation into this incident following Krystle's report.

Krystle, who resides in Canberra, shared doorbell camera footage revealing the delivery driver's forceful action on 16th September at approximately 12:15 a.m.

View attachment 31465

The HelloFresh delivery driver was caught on camera throwing the box at a Canberra woman's front door. Image source: Social media

The impact of the box against the wall was so severe that it resulted in several food items within the kit bursting open, forcing Krystle to discard them.

In the footage, a loud thud can be heard before the box falls to the ground and bounces beside her doormat.

HelloFresh is a subscription-based meal provider that delivers a week's worth of food for $125 per box.

‘It's too expensive to be treated like that,’ Krystle told Yahoo News.

Krystle said that she rarely orders these food boxes but decided to get one as a special treat while her daughter was recovering from surgery.

The delivery driver didn't act rationally, she said.

'The driveway was clear and the entry is two metres wide with no stairs. He had to navigate a car and a garden edge to walk the way he did.’

Krystle also pointed out that she wouldn't order the food boxes again after what happened, despite their convenience.

HelloFresh is now investigating the incident.

View attachment 31466

HelloFresh was rated the best meal kit in Australia in 2021, scoring an average of 4.09 out of 5. Image source: HelloFresh

Lately, with the increase in home deliveries, there has also been a rise in complaints regarding delivery drivers.

In a recent article, we also featured a DoorDash delivery worker who got dismissed for spitting on a customer's order.

When it comes to home deliveries, especially meals, we expect delivery drivers to treat them with care.

Nonetheless, let’s remember that one person's mistake doesn't necessarily represent the entire company or its other employees.

The most effective course of action when such issues arise is to report them directly. This way, the company can be made aware and take appropriate steps to address the situation properly.

Key Takeaways

• A HelloFresh delivery driver tossed a meal kit over a Canberra resident's railing, captured by a doorbell camera late at night.
• The impact caused several food items inside to burst open, leading the customer, Krystle, to discard them.
• Krystle shared the 16 September incident's footage, prompting HelloFresh to launch an investigation.
• Despite their convenience, Krystle would not order the meal kits again after this incident.

Members, we'd love to hear your thoughts on this story. Have you experienced issues with home deliveries like this before? Share your opinions in the comments below!

 

[Lea Villa-Landa]

I had exactly the same problem a 4.00am. Frightened me as I thought someone was trying to break into my house. The driver stood in my garden and damaged some plants. It would have taken him longer to throw the box than walking up the 2 steps. I did report the matter to Hello Fresh and they were very supportive offering immediate credit. Just lazy inconsiderate drivers.

 

[Johan van Zalen]

that's why l don't buy things o line because of the courier drivers just dump the delivery on my doorstep and don't even bother to knock on the door l live in units and have had thi g's stolen

 

[Pudpye]

appears this site is competing with A Current Affair with these sensationalist stories that should just be between the seller and buyer.

It is called informing customers of the service they can expect.

 

[Barbara V]

I live rural so luckily my stuff if I order anything goes to my PO. Lite and Easy deliver up my long drive to outside my door no problems so far

 

[Littleboy8]

I had exactly the same problem a 4.00am. Frightened me as I thought someone was trying to break into my house. The driver stood in my garden and damaged some plants. It would have taken him longer to throw the box than walking up the 2 steps. I did report the matter to Hello Fresh and they were very supportive offering immediate credit. Just lazy inconsiderate drivers.

4.00 in the morning reallyis that usualI would have s...myself

 

[Suzy Q]

I think your eye sight going vegiepatch

 

[Littleboy8]

I think your eye sight going vegiepatch

It looks small because of the angle of the picture

 

[terri]

appears this site is competing with A Current Affair with these sensationalist stories that should just be between the seller and buyer.

These articles give us some insight into the types of things happening that we may miss on a tv program. Companies rely on word of mouth and if the experience from some customers is negative then it is good for us and them to know why, especially if it is their drivers who may be the problem.

 

[Vinylted]

$125 for something that looks no bigger than a rectangular pizza box? No wonder why I buy my own groceries and cook them in a meal. Highway robbery.

OMG the pizza's out your way must be enormous!

 

[magpie1]

Sounds like this company is FRESH out of good delivery drivers.....this one needs to find a new job, but not as a delivery driver that's for sure.