I must admit that I saw nothing to suggest that the discount was time-limited in availability. But that does not explain why it's been removed from online purchases, but is still available in-store? Even if the reason is fairly obvious - online spends would likely be considerably higher than in store (certainly is in my case!)
I had a feed pop-up in my Facebook account about the removal of the on-line discount. I made a comment about this post and received a direct message from Everyday Insurance, asking me for my details so they could 'investigate'.
I subsequently received the following email:
Quote:
I am writing to let you know that we received your feedback on 8 September 2023, about the recent changes to the 10% off your shop promotional offering.
Your case number is 04869820.
Thank you for letting us know of your concerns, we understand that the 10% off your shop promotion is a valued benefit and that the recent change to the terms of this promotion may have caused you some dissatisfaction.
Our Everyday Rewards program helps members save hundreds of dollars on their shopping every year, we know the vast majority of our customers are redeeming their 10% discount in-store and in order to streamline the offering, we have made the decision to make the 10% discount available in-store only.
Please note that the 10% off your shop promotional offer is not part of your insurance policy.
It is a promotional offer available to Everyday Rewards card holders, who also hold an eligible product or service with us.
As per the Terms and Conditions of this offer "Woolworths reserves the right to cancel or amend this offer at any time without notice." - the full details of all terms and conditions can be found on our website here -
https://insurance.everyday.com.au/promotions/10-off-your-shop.html
Woolworths & Everyday Insurance from Woolworths are constantly investing in additional Everyday Rewards member benefits and this change is part of our investment.
I would like to thank you for this feedback while you take the appropriate steps to transition your shopping habits with regards to this promotion, your case is now closed.
Unquote
'Transition your shopping habits' - if they're trying to get customers to shop in-store rather than on line, the next logical step will be to remove the delivery service and the 'deliver to boot' service as well, no doubt.
As many earlier comments have suggested, this (in-store only) policy would seem to be extremely prejudicial to those who don't drive and/or have mobility issues.
The other point I would make is that if you take out an annually-renewable insurance policy, and do so specifically to take advantage of the on-line discount, then to have that discount removed
during the term of the policy would seem to be disingenuous, even if Woolies had reserved the right to do so.
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why that’s unfair don’t you matter
