Woolies’ delivery service draws flak online – can you see what’s wrong?
- Replies 39
Seniors, who might struggle to work around a supermarket due to health or transportation issues, often revert to shopping online and getting their groceries delivered right at the front door, seeing it is the safest and easiest option – not to mention, it’s a money-saver too!
They no longer have to go through the hassle of going from aisle to aisle, and they no longer have to line up at long checkout queues.
And while online grocery deliveries can be heaven-sent for some, it tends to be a hit-and-miss to others – particularly Woolies’ delivery service!
One Woolworths shopper has taken to Twitter to complain about his most recent home delivery which left him fuming.
Just take a look at the photo below. Can you see what’s wrong?
A Woolies shopper has spoken of his frustration after receiving a recent home delivery. Credit: Twitter.
Apparently, the delivery driver from Woolies had left the shopper’s grocery packages just outside his front door. At first glance, there seems to be nothing wrong with where the staffer left the bags.
But after taking a closer look, it can be observed that the customer’s screen door opens outwards. Meaning, it would be very difficult for him to go out and get his groceries since the bags are blocking the door from opening.
Other Woolies shoppers who saw the man’s tweet responded by sharing their similar experiences with the store’s delivery service.
One user wrote: “I once had a giant case of beer delivered and stacked against my door.”
“I was on the inside and the case was on the outside, preventing us from getting out of the house. Had to jump the fence.”
The official Twitter account of Woolworths has responded to the post by thanking the shopper for reaching out and asking for his contact details to address the problem.
However, the man replied with a firm: “No.”
“Just train your drivers not to leave bags of groceries blocking doorways. It's really not that hard.”
He also added that this situation can make it hard for seniors and those with a disability to access their groceries, and a little effort from the store delivery drivers can go a long way.
Previously, we also wrote about another delivery mishap from Woolies.
One woman complained that she received too many plastic bags for her order, which seemed to be a lot of plastic waste. Also, the delivery arrived really late, which prompted her to “never use the delivery service” from the store ever again.
Some of our members also shared their disappointing experiences with Woolworths delivery service.
Our member @DiMcg shared that Woolies used to “jam-pack” their grocery items into a few bags, which caused their eggs to crack, some cleaning fluid and a yoghurt tube to leak, and their bread to be squashed. The bags even ripped from the weight of the items!
On the other hand, it’s not all bad things. Some of our members also shared their good experiences with the supermarket’s delivery service.
Our member @Ricci said that they tend to recycle and reuse the extra bags they get from Woolies.
“I had a delivery just last week that was packed into rubbish bags, the delivery guy apologised and said they had run out of the proper bags. I didn't complain… I've now got several weeks' worth of rubbish sacks that I didn't have to pay for!! Win for me!” they said.
A second member agreed and added: “We use them every day for rubbish bags and have been really scratching for bags some days. I refuse to buy them and are truly doing our best to recycle but not at an extra cost.”
Member @Vicki.E. also said: “I have been very happy with Woolies Online Delivery. They give you the option of plastic bags or reusable brown paper bags which could be used as rubbish bags keeping plastic out of the landfill.”
What do you think of the supermarket giants' delivery services? Do they need to improve or are you a happy customer?
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