Losing a loved one is an emotionally challenging experience that can leave us feeling vulnerable and overwhelmed. However, the grieving process can become even more challenging when we unexpectedly encounter reminders of our dearly departed on the internet.

In a recent incident that occurred in central Victoria, a woman was forced to confront this very situation when her husband's Facebook account suddenly began sending her messages from beyond the grave.

What she initially thought were heartfelt 'posthumous' messages from her beloved turned out to be a bunch of advertisements, leading her down a disturbing rabbit hole. After delving deeper, Jenny Singe soon discovered that her late husband's account had been hacked by ruthless cybercriminals.

As she struggled to come to grips with this violation of privacy, Singe expressed her distress and discomfort, reflecting on the difficulty of navigating the ever-changing digital world in the face of grief.

For one woman, the memory of her late husband has taken on a life of its own in the form of Facebook messages from beyond the grave. Credit: Unsplash/Solen Feyissa.

The heart-wrenching story took a turn for the worse when Singe turned to Facebook for help. Instead of providing her with the much-needed support and understanding, she was met with more hurdles to jump over in her grieving process.

As she reached out to have her husband's account taken down, the social media giant asked her to provide irrefutable proof of his passing - including a copy of his death certificate and other documentation.

This request only added to the distress and burden that Singe was already facing. 'I have been through enough with losing my husband, and now they were asking me to prove that he was dead,' she argued.

For a woman who had already lost so much, it was beyond comprehension that she had to go through even more to have her husband's memories protected. Her frustration and despair were palpable, as she questioned why she had to prove her innocence when she had done nothing wrong.

Jenny Singe was left feeling 'distressed' after she began receiving messages from her late husband's account, who passed away two years ago. Credit: Pexels/Kampus Production.

In response to Singe's ordeal, a spokesperson for Meta (formerly known as Facebook) extended their condolences and assured her that they were taking the matter seriously. They emphasised their commitment to protecting their users from hackers and the distress they cause, and are actively investigating the situation.

As part of their protocol, when Meta is made aware of a user's passing, they memorialise the account. This allows friends and family to continue accessing and sharing memories but prohibits anyone from logging into the account.

They also encourage Facebook users to appoint a 'legacy contact', who can manage their profile in the event of their passing. This feature allows users to select someone they trust to manage their Facebook profile once they've passed away.

When a user adds a legacy contact, that person can make important decisions about the user's profile after it's memorialised. This includes the ability to write a pinned post, update the profile picture and cover photo, request the removal of the account, and download a copy of what the user has shared on Facebook.

It's important to note that a legacy contact cannot log into the user's account or read their private messages. They also cannot remove any friends or make new friend requests.

Nonetheless, having a legacy contact can be incredibly useful in ensuring that the user's Facebook profile is managed according to their wishes after their passing.

​

In the unfortunate event of a loved one passing away, it's good to know that Facebook has protocols in place to help manage their profile.

To those who have lost a loved one, our deepest sympathy goes out to you. We understand the pain of losing someone and recognise that social media can play a significant role in the grieving process.

Members, we hope that this article has been helpful and that you feel empowered to take the necessary steps to manage your loved one's Facebook profile. By doing so, you can ensure that their digital legacy is preserved and that their memory continues to live on - without hackers taking advantage of it.

We'd love to hear your thoughts about this topic. Have you had to manage a loved one's social media profile after they've passed away? What steps did you take to ensure their memory was honoured and their account was protected? Please share your experiences in the comments below.

 

[Peter Gaskin]

Losing a loved one is an emotionally challenging experience that can leave us feeling vulnerable and overwhelmed. However, the grieving process can become even more challenging when we unexpectedly encounter reminders of our dearly departed on the internet.

In a recent incident that occurred in central Victoria, a woman was forced to confront this very situation when her husband's Facebook account suddenly began sending her messages from beyond the grave.

What she initially thought were heartfelt 'posthumous' messages from her beloved turned out to be a bunch of advertisements, leading her down a disturbing rabbit hole. After delving deeper, Jenny Singe soon discovered that her late husband's account had been hacked by ruthless cybercriminals.

As she struggled to come to grips with this violation of privacy, Singe expressed her distress and discomfort, reflecting on the difficulty of navigating the ever-changing digital world in the face of grief.

View attachment 15534

For one woman, the memory of her late husband has taken on a life of its own in the form of Facebook messages from beyond the grave. Credit: Unsplash/Solen Feyissa.

The heart-wrenching story took a turn for the worse when Singe turned to Facebook for help. Instead of providing her with the much-needed support and understanding, she was met with more hurdles to jump over in her grieving process.

As she reached out to have her husband's account taken down, the social media giant asked her to provide irrefutable proof of his passing - including a copy of his death certificate and other documentation.

This request only added to the distress and burden that Singe was already facing. 'I have been through enough with losing my husband, and now they were asking me to prove that he was dead,' she argued.

For a woman who had already lost so much, it was beyond comprehension that she had to go through even more to have her husband's memories protected. Her frustration and despair were palpable, as she questioned why she had to prove her innocence when she had done nothing wrong.

View attachment 15535

Jenny Singe was left feeling 'distressed' after she began receiving messages from her late husband's account, who passed away two years ago. Credit: Pexels/Kampus Production.

In response to Singe's ordeal, a spokesperson for Meta (formerly known as Facebook) extended their condolences and assured her that they were taking the matter seriously. They emphasised their commitment to protecting their users from hackers and the distress they cause, and are actively investigating the situation.

As part of their protocol, when Meta is made aware of a user's passing, they memorialise the account. This allows friends and family to continue accessing and sharing memories but prohibits anyone from logging into the account.

They also encourage Facebook users to appoint a 'legacy contact', who can manage their profile in the event of their passing. This feature allows users to select someone they trust to manage their Facebook profile once they've passed away.

When a user adds a legacy contact, that person can make important decisions about the user's profile after it's memorialised. This includes the ability to write a pinned post, update the profile picture and cover photo, request the removal of the account, and download a copy of what the user has shared on Facebook.

It's important to note that a legacy contact cannot log into the user's account or read their private messages. They also cannot remove any friends or make new friend requests.

Nonetheless, having a legacy contact can be incredibly useful in ensuring that the user's Facebook profile is managed according to their wishes after their passing.

In the unfortunate event of a loved one passing away, it's good to know that Facebook has protocols in place to help manage their profile.

To those who have lost a loved one, our deepest sympathy goes out to you. We understand the pain of losing someone and recognise that social media can play a significant role in the grieving process.

Members, we hope that this article has been helpful and that you feel empowered to take the necessary steps to manage your loved one's Facebook profile. By doing so, you can ensure that their digital legacy is preserved and that their memory continues to live on - without hackers taking advantage of it.

We'd love to hear your thoughts about this topic. Have you had to manage a loved one's social media profile after they've passed away? What steps did you take to ensure their memory was honoured and their account was protected? Please share your experiences in the comments below.

 

[Peter Gaskin]

Facebook is allowing scammers i reported one the other day they said they investigated but said there was no problem so reporting scammers to Facebook is a waste of time and you can't have direct conversations with Facebook customer service so beware on marketplace buy and sell lots of scammers on that site if they ask to do PAYID you can be guaranteed its a scammer especially if they ask for your email address best way to deal on their is cash when they pick up becarefull and gumtree is the same

 

[RositaDiaz48]

I reported a derogatory fake page in my name to Face book about 20 times they kept saying there was no problem .. when it’s obvious there was is .. face book would not and will not take it down .. it’s a waste of time when FB won’t protect

 

[hello]

Meta is rooted, they locked my facebook account and followed the instructions to unlock it to no avail. So I had to start a new page. They locked it cause apparently there was unusual activity on it! You don't get a warning it just happens

 

[DancingDolphin]

Losing a loved one is an emotionally challenging experience that can leave us feeling vulnerable and overwhelmed. However, the grieving process can become even more challenging when we unexpectedly encounter reminders of our dearly departed on the internet.

In a recent incident that occurred in central Victoria, a woman was forced to confront this very situation when her husband's Facebook account suddenly began sending her messages from beyond the grave.

What she initially thought were heartfelt 'posthumous' messages from her beloved turned out to be a bunch of advertisements, leading her down a disturbing rabbit hole. After delving deeper, Jenny Singe soon discovered that her late husband's account had been hacked by ruthless cybercriminals.

As she struggled to come to grips with this violation of privacy, Singe expressed her distress and discomfort, reflecting on the difficulty of navigating the ever-changing digital world in the face of grief.

View attachment 15534

For one woman, the memory of her late husband has taken on a life of its own in the form of Facebook messages from beyond the grave. Credit: Unsplash/Solen Feyissa.

The heart-wrenching story took a turn for the worse when Singe turned to Facebook for help. Instead of providing her with the much-needed support and understanding, she was met with more hurdles to jump over in her grieving process.

As she reached out to have her husband's account taken down, the social media giant asked her to provide irrefutable proof of his passing - including a copy of his death certificate and other documentation.

This request only added to the distress and burden that Singe was already facing. 'I have been through enough with losing my husband, and now they were asking me to prove that he was dead,' she argued.

For a woman who had already lost so much, it was beyond comprehension that she had to go through even more to have her husband's memories protected. Her frustration and despair were palpable, as she questioned why she had to prove her innocence when she had done nothing wrong.

View attachment 15535

Jenny Singe was left feeling 'distressed' after she began receiving messages from her late husband's account, who passed away two years ago. Credit: Pexels/Kampus Production.

In response to Singe's ordeal, a spokesperson for Meta (formerly known as Facebook) extended their condolences and assured her that they were taking the matter seriously. They emphasised their commitment to protecting their users from hackers and the distress they cause, and are actively investigating the situation.

As part of their protocol, when Meta is made aware of a user's passing, they memorialise the account. This allows friends and family to continue accessing and sharing memories but prohibits anyone from logging into the account.

They also encourage Facebook users to appoint a 'legacy contact', who can manage their profile in the event of their passing. This feature allows users to select someone they trust to manage their Facebook profile once they've passed away.

When a user adds a legacy contact, that person can make important decisions about the user's profile after it's memorialised. This includes the ability to write a pinned post, update the profile picture and cover photo, request the removal of the account, and download a copy of what the user has shared on Facebook.

It's important to note that a legacy contact cannot log into the user's account or read their private messages. They also cannot remove any friends or make new friend requests.

Nonetheless, having a legacy contact can be incredibly useful in ensuring that the user's Facebook profile is managed according to their wishes after their passing.

View attachment 15568​

In the unfortunate event of a loved one passing away, it's good to know that Facebook has protocols in place to help manage their profile.

To those who have lost a loved one, our deepest sympathy goes out to you. We understand the pain of losing someone and recognise that social media can play a significant role in the grieving process.

Members, we hope that this article has been helpful and that you feel empowered to take the necessary steps to manage your loved one's Facebook profile. By doing so, you can ensure that their digital legacy is preserved and that their memory continues to live on - without hackers taking advantage of it.

We'd love to hear your thoughts about this topic. Have you had to manage a loved one's social media profile after they've passed away? What steps did you take to ensure their memory was honoured and their account was protected? Please share your experiences in the comments below.

More than ten years after the death of my adopted sister, Wendy, I am still getting messages from her on BookFace. Especially ludicrous for her loved ones is the "howya doin????" messages. Wendy would never have said "g'day" let alone "howya doin????" She was always well spoken, formal in her manners, and shy. We also still hear from some 4 other friends and loved ones who have passed on, and let's not even mention the scammers offering to put varying amounts of thousands of dollars into my account - since the loss of our home - and all I have to do is give them my account number and password. I informed the first dozen low IQ idiots that they can put money in my account without the password, thanks, and they should all go Shut the Front Door......

 

[Cazad]

We do not use Facebook at all but I don’t find it unreasonable to ask to see a death certificate. I’ve had to produce one to change utility bills, phone bill and insurance to a single name instead of joint names. We all know that there are people who do strange things to their partners accounts.

 

[Jelp26]

Th

Losing a loved one is an emotionally challenging experience that can leave us feeling vulnerable and overwhelmed. However, the grieving process can become even more challenging when we unexpectedly encounter reminders of our dearly departed on the internet.

In a recent incident that occurred in central Victoria, a woman was forced to confront this very situation when her husband's Facebook account suddenly began sending her messages from beyond the grave.

What she initially thought were heartfelt 'posthumous' messages from her beloved turned out to be a bunch of advertisements, leading her down a disturbing rabbit hole. After delving deeper, Jenny Singe soon discovered that her late husband's account had been hacked by ruthless cybercriminals.

As she struggled to come to grips with this violation of privacy, Singe expressed her distress and discomfort, reflecting on the difficulty of navigating the ever-changing digital world in the face of grief.

View attachment 15534

For one woman, the memory of her late husband has taken on a life of its own in the form of Facebook messages from beyond the grave. Credit: Unsplash/Solen Feyissa.

The heart-wrenching story took a turn for the worse when Singe turned to Facebook for help. Instead of providing her with the much-needed support and understanding, she was met with more hurdles to jump over in her grieving process.

As she reached out to have her husband's account taken down, the social media giant asked her to provide irrefutable proof of his passing - including a copy of his death certificate and other documentation.

This request only added to the distress and burden that Singe was already facing. 'I have been through enough with losing my husband, and now they were asking me to prove that he was dead,' she argued.

For a woman who had already lost so much, it was beyond comprehension that she had to go through even more to have her husband's memories protected. Her frustration and despair were palpable, as she questioned why she had to prove her innocence when she had done nothing wrong.

View attachment 15535

Jenny Singe was left feeling 'distressed' after she began receiving messages from her late husband's account, who passed away two years ago. Credit: Pexels/Kampus Production.

In response to Singe's ordeal, a spokesperson for Meta (formerly known as Facebook) extended their condolences and assured her that they were taking the matter seriously. They emphasised their commitment to protecting their users from hackers and the distress they cause, and are actively investigating the situation.

As part of their protocol, when Meta is made aware of a user's passing, they memorialise the account. This allows friends and family to continue accessing and sharing memories but prohibits anyone from logging into the account.

They also encourage Facebook users to appoint a 'legacy contact', who can manage their profile in the event of their passing. This feature allows users to select someone they trust to manage their Facebook profile once they've passed away.

When a user adds a legacy contact, that person can make important decisions about the user's profile after it's memorialised. This includes the ability to write a pinned post, update the profile picture and cover photo, request the removal of the account, and download a copy of what the user has shared on Facebook.

It's important to note that a legacy contact cannot log into the user's account or read their private messages. They also cannot remove any friends or make new friend requests.

Nonetheless, having a legacy contact can be incredibly useful in ensuring that the user's Facebook profile is managed according to their wishes after their passing.

View attachment 15568​

In the unfortunate event of a loved one passing away, it's good to know that Facebook has protocols in place to help manage their profile.

To those who have lost a loved one, our deepest sympathy goes out to you. We understand the pain of losing someone and recognise that social media can play a significant role in the grieving process.

Members, we hope that this article has been helpful and that you feel empowered to take the necessary steps to manage your loved one's Facebook profile. By doing so, you can ensure that their digital legacy is preserved and that their memory continues to live on - without hackers taking advantage of it.

We'd love to hear your thoughts about this topic. Have you had to manage a loved one's social media profile after they've passed away? What steps did you take to ensure their memory was honoured and their account was protected? Please share your experiences in the comments below.

 

[Macarj]

Why doesn't she close the account

 

[Suzanne rose]

Why doesn't she close the account

Have you tried closing a FB account, it's not that easy especially if it's not your account

 

[Pommyoz]

Facebook is allowing scammers i reported one the other day they said they investigated but said there was no problem so reporting scammers to Facebook is a waste of time and you can't have direct conversations with Facebook customer service so beware on marketplace buy and sell lots of scammers on that site if they ask to do PAYID you can be guaranteed its a scammer especially if they ask for your email address best way to deal on their is cash when they pick up becarefull and gumtree is the same

Yep, got asked same thing. The first “person” sounded so genuine, the second was a “business man”. Both offered PayId. Shocking and very upsetting for my first time try at selling!

 

[mylittletibbies]

I don't bother with Facebook, Twitter etc., I've got better things to do, so I guess I will never have to worry about any of this nonsense, , thank goodness.

 

[Baz1960]

Losing a loved one is an emotionally challenging experience that can leave us feeling vulnerable and overwhelmed. However, the grieving process can become even more challenging when we unexpectedly encounter reminders of our dearly departed on the internet.

In a recent incident that occurred in central Victoria, a woman was forced to confront this very situation when her husband's Facebook account suddenly began sending her messages from beyond the grave.

What she initially thought were heartfelt 'posthumous' messages from her beloved turned out to be a bunch of advertisements, leading her down a disturbing rabbit hole. After delving deeper, Jenny Singe soon discovered that her late husband's account had been hacked by ruthless cybercriminals.

As she struggled to come to grips with this violation of privacy, Singe expressed her distress and discomfort, reflecting on the difficulty of navigating the ever-changing digital world in the face of grief.

View attachment 15534

For one woman, the memory of her late husband has taken on a life of its own in the form of Facebook messages from beyond the grave. Credit: Unsplash/Solen Feyissa.

The heart-wrenching story took a turn for the worse when Singe turned to Facebook for help. Instead of providing her with the much-needed support and understanding, she was met with more hurdles to jump over in her grieving process.

As she reached out to have her husband's account taken down, the social media giant asked her to provide irrefutable proof of his passing - including a copy of his death certificate and other documentation.

This request only added to the distress and burden that Singe was already facing. 'I have been through enough with losing my husband, and now they were asking me to prove that he was dead,' she argued.

For a woman who had already lost so much, it was beyond comprehension that she had to go through even more to have her husband's memories protected. Her frustration and despair were palpable, as she questioned why she had to prove her innocence when she had done nothing wrong.

View attachment 15535

Jenny Singe was left feeling 'distressed' after she began receiving messages from her late husband's account, who passed away two years ago. Credit: Pexels/Kampus Production.

In response to Singe's ordeal, a spokesperson for Meta (formerly known as Facebook) extended their condolences and assured her that they were taking the matter seriously. They emphasised their commitment to protecting their users from hackers and the distress they cause, and are actively investigating the situation.

As part of their protocol, when Meta is made aware of a user's passing, they memorialise the account. This allows friends and family to continue accessing and sharing memories but prohibits anyone from logging into the account.

They also encourage Facebook users to appoint a 'legacy contact', who can manage their profile in the event of their passing. This feature allows users to select someone they trust to manage their Facebook profile once they've passed away.

When a user adds a legacy contact, that person can make important decisions about the user's profile after it's memorialised. This includes the ability to write a pinned post, update the profile picture and cover photo, request the removal of the account, and download a copy of what the user has shared on Facebook.

It's important to note that a legacy contact cannot log into the user's account or read their private messages. They also cannot remove any friends or make new friend requests.

Nonetheless, having a legacy contact can be incredibly useful in ensuring that the user's Facebook profile is managed according to their wishes after their passing.

View attachment 15568​

In the unfortunate event of a loved one passing away, it's good to know that Facebook has protocols in place to help manage their profile.

To those who have lost a loved one, our deepest sympathy goes out to you. We understand the pain of losing someone and recognise that social media can play a significant role in the grieving process.

Members, we hope that this article has been helpful and that you feel empowered to take the necessary steps to manage your loved one's Facebook profile. By doing so, you can ensure that their digital legacy is preserved and that their memory continues to live on - without hackers taking advantage of it.

We'd love to hear your thoughts about this topic. Have you had to manage a loved one's social media profile after they've passed away? What steps did you take to ensure their memory was honoured and their account was protected? Please share your experiences in the comments below.

 

[Baz1960]

A passing of a love one is tough. Facebook did the right thing and not just cancel the account. Many Ex's and scammers try to infiltrate accounts, money, Facebook, identifications etc. My Ex has passed, but our daughter had been given legacy to her Facebook. It was a blessing, so many of her friends were able to be informed of her passing

 

[Catherines]

Losing a loved one is an emotionally challenging experience that can leave us feeling vulnerable and overwhelmed. However, the grieving process can become even more challenging when we unexpectedly encounter reminders of our dearly departed on the internet.

In a recent incident that occurred in central Victoria, a woman was forced to confront this very situation when her husband's Facebook account suddenly began sending her messages from beyond the grave.

What she initially thought were heartfelt 'posthumous' messages from her beloved turned out to be a bunch of advertisements, leading her down a disturbing rabbit hole. After delving deeper, Jenny Singe soon discovered that her late husband's account had been hacked by ruthless cybercriminals.

As she struggled to come to grips with this violation of privacy, Singe expressed her distress and discomfort, reflecting on the difficulty of navigating the ever-changing digital world in the face of grief.

View attachment 15534

For one woman, the memory of her late husband has taken on a life of its own in the form of Facebook messages from beyond the grave. Credit: Unsplash/Solen Feyissa.

The heart-wrenching story took a turn for the worse when Singe turned to Facebook for help. Instead of providing her with the much-needed support and understanding, she was met with more hurdles to jump over in her grieving process.

As she reached out to have her husband's account taken down, the social media giant asked her to provide irrefutable proof of his passing - including a copy of his death certificate and other documentation.

This request only added to the distress and burden that Singe was already facing. 'I have been through enough with losing my husband, and now they were asking me to prove that he was dead,' she argued.

For a woman who had already lost so much, it was beyond comprehension that she had to go through even more to have her husband's memories protected. Her frustration and despair were palpable, as she questioned why she had to prove her innocence when she had done nothing wrong.

View attachment 15535

Jenny Singe was left feeling 'distressed' after she began receiving messages from her late husband's account, who passed away two years ago. Credit: Pexels/Kampus Production.

In response to Singe's ordeal, a spokesperson for Meta (formerly known as Facebook) extended their condolences and assured her that they were taking the matter seriously. They emphasised their commitment to protecting their users from hackers and the distress they cause, and are actively investigating the situation.

As part of their protocol, when Meta is made aware of a user's passing, they memorialise the account. This allows friends and family to continue accessing and sharing memories but prohibits anyone from logging into the account.

They also encourage Facebook users to appoint a 'legacy contact', who can manage their profile in the event of their passing. This feature allows users to select someone they trust to manage their Facebook profile once they've passed away.

When a user adds a legacy contact, that person can make important decisions about the user's profile after it's memorialised. This includes the ability to write a pinned post, update the profile picture and cover photo, request the removal of the account, and download a copy of what the user has shared on Facebook.

It's important to note that a legacy contact cannot log into the user's account or read their private messages. They also cannot remove any friends or make new friend requests.

Nonetheless, having a legacy contact can be incredibly useful in ensuring that the user's Facebook profile is managed according to their wishes after their passing.

View attachment 15568​

In the unfortunate event of a loved one passing away, it's good to know that Facebook has protocols in place to help manage their profile.

To those who have lost a loved one, our deepest sympathy goes out to you. We understand the pain of losing someone and recognise that social media can play a significant role in the grieving process.

Members, we hope that this article has been helpful and that you feel empowered to take the necessary steps to manage your loved one's Facebook profile. By doing so, you can ensure that their digital legacy is preserved and that their memory continues to live on - without hackers taking advantage of it.

We'd love to hear your thoughts about this topic. Have you had to manage a loved one's social media profile after they've passed away? What steps did you take to ensure their memory was honoured and their account was protected? Please share your experiences in the comments below.

I am sorry for this person’s loss and sympathise with her and I’m not saying this applies to her at such a distressing time.

If we don’t bring businesses out into the open on some dodgy processes we whinge and expect it all to be upfront from day one. It is my belief that most companies are trying to get around things which have become so ‘internet and IT related’. It would be wise, in circumstances such as this woman experienced, to try and go straight to management level after the initial request for a death certificate, and explain the situation. Staff are only doing their jobs and computers are responding to the program as it has been written.

 

[MaggieAmalia]

I reported a derogatory fake page in my name to Face book about 20 times they kept saying there was no problem .. when it’s obvious there was is .. face book would not and will not take it down .. it’s a waste of time when FB won’t protect

My Suggestion is to report them to the Aust broadcasting commission or ACC and then Telstra if they are your provider as it is a offence to be engaged in illegal activities on those services and we are supposedly protected from said such activities... St least used to be the case and perhaps it's still is.

I have been "gracious " in responding to suspicious emails and thank them for their communication and as i have the authority you grant them assistance i have passed on their email/messages to my legal department and the Australian broadcasting departments legal division so their response to the situation with be imminent... That then appears to be the end of the situation .

My question is who is holding the list of names that may be then on sold to scammers or others for nefarious activities.. also wasn't the head honcho of fb having to answer to our Aust debit and intention afforded to Aussie users... perhaps someone has far better recall than i on the matter.

 

[Bill MacL]

I am sorry for this person’s loss and sympathise with her and I’m not saying this applies to her at such a distressing time.

If we don’t bring businesses out into the open on some dodgy processes we whinge and expect it all to be upfront from day one. It is my belief that most companies are trying to get around things which have become so ‘internet and IT related’. It would be wise, in circumstances such as this woman experienced, to try and go straight to management level after the initial request for a death certificate, and explain the situation. Staff are only doing their jobs and computers are responding to the program as it has been written.

And staff (robots) don't have a f---ing clue what context is.

 

[Ideas]

It is distressing and has been happening for a while. Every few weeks I get emails from my dear friend who invites me to 'check out these photos' along with an attachment. It's distressing because she died a couple of years ago and these low-life scum have stolen her account. Facebook aren't interested in stopping them and neither is my email provider, which is surprising because I thought one or the other would have been able to shut them down.

 

[Catherines]

More than ten years after the death of my adopted sister, Wendy, I am still getting messages from her on BookFace. Especially ludicrous for her loved ones is the "howya doin????" messages. Wendy would never have said "g'day" let alone "howya doin????" She was always well spoken, formal in her manners, and shy. We also still hear from some 4 other friends and loved ones who have passed on, and let's not even mention the scammers offering to put varying amounts of thousands of dollars into my account - since the loss of our home - and all I have to do is give them my account number and password. I informed the first dozen low IQ idiots that they can put money in my account without the password, thanks, and they should all go Shut the Front Door......

Instead of trying to close someone else’s account, try and remove yourself from that account. I’m not on Facebook, twitter, what’s app etc so don’t know the way you’ve had to sign on etc. but surely you can take yourself off the account instead of trying to close another person’s account. That way I’m sure the scammer won’t have access to you.

These types of accounts are going stupid these days with scams etc - so I believe it’s wise not to be on them. Most mobiles have ‘free’ phone calls - catch up with your friends and family that way instead and you can even send them photos and messages via your mobile. Is it so important to let everyone know all your details?

 

[Penny4]

As long as you use that person's computing device that was used for facebook ie. mobile, laptop, tablet or PC. You need to know the log-in/password details so you can delete the account. Usually people have their log-in/password details in a book, usb, or on the computing device they use. Facebook responds to check the authorized account if it's legit.