Whose fault is it? An ALDI shopper’s grocery bag dilemma leaves the internet in a heated debate
- Replies 15
Accomplishing a weekly run of groceries can be therapeutic for some and a hassle for the rest of us. What could possibly make this errand worse? Well… perhaps ruining your groceries with a chemical leak. Let us explain the details of this... messy situation.
An ALDI customer has taken to a well-known Facebook group to share her frustration when a bottle of the stain remover, Di San Pre, leaked through her shopping bag and ruined her groceries, in an attempt to avoid the risk of putting her child in harm’s way, she wants a full refund.
Anxious to know what she can do about her case, she captioned her post on the Aldi Mum’s Facebook page with the following:
“Leaking products in shopping bags - has anyone else had this happen and had your shopping ruined? I am wondering how to go about talking to ALDI about it? And what my rights might be?”
“I had my toddler rummaging around while I was dealing with the chemical mess so I had to throw out a lot of the goods as I went before he touched them…”
“It was a Di San spray which leaked - this has happened before but not to this extent. So I just wondered if it is a manufacturing issue as the lids seem to leak and they might have to do something about it.”
The mum initially faced some backlash by some who misunderstood her circumstance and assumed she had packed the spray in the same bag as the other items. However, she cleared this up by responding with:
“I didn’t put it in the same bag as food, but with other special buys etc products.”
“The bottle was not perfectly straight in the bag, but slightly tilted on an angle (not on its side though). The lid was screwed on but leaking. I was just thinking that something that is a corrosive chemical and a poison would legally have to have better packaging and wondered if anyone else had had issues.” She continued.
Despite the explanation, many thought that the responsibility fell on the mum’s shoulders considering that ALDI customers are the ones left to pack their own purchases.
“I don’t know how it’s ALDI’s fault or problem? You pack your own bags. At least now you know not to pack cleaning stuff in with other items. Good luck.” One user commented.
“Considering you pack your own bags at ALDI and transport them home, I doubt you have grounds for refunds/replacements unless you can prove the bottle of the cleaning product was faulty/broken before you left the store.” added another.
“I’ve seen people open a product, sniff it and then put it back on the shelf. My guess is that, more often than not, the lid is not replaced correctly. Definitely not the store’s fault!” argued a third.
But the other half are siding with the shopper and felt for her, stating they had similar disappointing experiences.
“I had the same thing happen with the Di San stain remover spray bottle recently. I put it in my trolley and as I was doing the rest of my shopping it was leaking over all my other items and onto the floor.” a user wrote.
“I’ve got into the habit of checking every screw-on lid, especially cleaning products. They can work loose for a number of reasons. It’s a good practice and surprising how often lids are not screwed on tight enough.” another added.
“Sorry to hear of your mishap. Mention the loss and damage to the manager of the store, I’m sure they’ll help you out.” a third suggested.
If you’ve ever been in this situation or encountered other issues with a product from the supermarket, ALDI advises their customers to kindly contact them directly through their help centre, which you can access by clicking here.
An ALDI customer has taken to a well-known Facebook group to share her frustration when a bottle of the stain remover, Di San Pre, leaked through her shopping bag and ruined her groceries, in an attempt to avoid the risk of putting her child in harm’s way, she wants a full refund.
Anxious to know what she can do about her case, she captioned her post on the Aldi Mum’s Facebook page with the following:
“Leaking products in shopping bags - has anyone else had this happen and had your shopping ruined? I am wondering how to go about talking to ALDI about it? And what my rights might be?”
“I had my toddler rummaging around while I was dealing with the chemical mess so I had to throw out a lot of the goods as I went before he touched them…”
“It was a Di San spray which leaked - this has happened before but not to this extent. So I just wondered if it is a manufacturing issue as the lids seem to leak and they might have to do something about it.”
The mum initially faced some backlash by some who misunderstood her circumstance and assumed she had packed the spray in the same bag as the other items. However, she cleared this up by responding with:
“I didn’t put it in the same bag as food, but with other special buys etc products.”
“The bottle was not perfectly straight in the bag, but slightly tilted on an angle (not on its side though). The lid was screwed on but leaking. I was just thinking that something that is a corrosive chemical and a poison would legally have to have better packaging and wondered if anyone else had had issues.” She continued.
Despite the explanation, many thought that the responsibility fell on the mum’s shoulders considering that ALDI customers are the ones left to pack their own purchases.
“I don’t know how it’s ALDI’s fault or problem? You pack your own bags. At least now you know not to pack cleaning stuff in with other items. Good luck.” One user commented.
“Considering you pack your own bags at ALDI and transport them home, I doubt you have grounds for refunds/replacements unless you can prove the bottle of the cleaning product was faulty/broken before you left the store.” added another.
“I’ve seen people open a product, sniff it and then put it back on the shelf. My guess is that, more often than not, the lid is not replaced correctly. Definitely not the store’s fault!” argued a third.
But the other half are siding with the shopper and felt for her, stating they had similar disappointing experiences.
“I had the same thing happen with the Di San stain remover spray bottle recently. I put it in my trolley and as I was doing the rest of my shopping it was leaking over all my other items and onto the floor.” a user wrote.
“I’ve got into the habit of checking every screw-on lid, especially cleaning products. They can work loose for a number of reasons. It’s a good practice and surprising how often lids are not screwed on tight enough.” another added.
“Sorry to hear of your mishap. Mention the loss and damage to the manager of the store, I’m sure they’ll help you out.” a third suggested.
If you’ve ever been in this situation or encountered other issues with a product from the supermarket, ALDI advises their customers to kindly contact them directly through their help centre, which you can access by clicking here.
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