Vodafone outage impacts voice calls for hundreds of customers
- Replies 5
In today's fast-paced world, staying connected is more important than ever, especially for those who rely on mobile phones to keep in touch with family, friends, and essential services.
So, when a major network outage occurs, it can be more than just an inconvenience; it can be a real disruption to daily life.
Vodafone customers across Australia were in a bind as a significant outage impacted voice calls.
According to reports from Downdetector, incidents began in the early hours of Tuesday, 16 April, with customers voicing their frustrations and concerns on various platforms.
The Downdetector map showed that most issues were reported in major cities, including Perth, Adelaide, Melbourne, Sydney, Canberra, and southeast Queensland.
One customer lamented on social media, 'Calls going direct to Voicemail.’
Another expressed the broader implications, 'Looks like no one in Australia can make or receive calls to and from Vodafone…I can call from my phone to other carriers, just not to my wife or any other Vodafone customer from my Vodafone phone.'
‘Calls to Vodafone mobiles aren’t working. Aren’t able to dial out or receive,’ a third said.
Vodafone responded to individual concerns, assuring customers that it would ‘take a look at what’s happening with your calls’.
‘We are aware some customers are currently experiencing interruptions to voice calls,’ a Vodafone spokesperson said.
‘Our technical teams are working to resolve the issue as quickly as possible. ‘We apologise for the inconvenience.’
‘Other mobile services, including text messages, data services and Triple Zero calls, continue to work as normal.’
In March, Vodafone users were also hit by a significant service outage as a number of them experienced ‘brief’ outages.
The outage on March 13 affected over 11,000 Vodafone customers, according to Downdetector report.
Were you affected by this outage, members? Share your experience in the comments below.
So, when a major network outage occurs, it can be more than just an inconvenience; it can be a real disruption to daily life.
Vodafone customers across Australia were in a bind as a significant outage impacted voice calls.
According to reports from Downdetector, incidents began in the early hours of Tuesday, 16 April, with customers voicing their frustrations and concerns on various platforms.
Vodafone customers couldn’t receive voice calls due to an outage. Credit: Shutterstock
The Downdetector map showed that most issues were reported in major cities, including Perth, Adelaide, Melbourne, Sydney, Canberra, and southeast Queensland.
One customer lamented on social media, 'Calls going direct to Voicemail.’
Another expressed the broader implications, 'Looks like no one in Australia can make or receive calls to and from Vodafone…I can call from my phone to other carriers, just not to my wife or any other Vodafone customer from my Vodafone phone.'
‘Calls to Vodafone mobiles aren’t working. Aren’t able to dial out or receive,’ a third said.
Vodafone responded to individual concerns, assuring customers that it would ‘take a look at what’s happening with your calls’.
‘We are aware some customers are currently experiencing interruptions to voice calls,’ a Vodafone spokesperson said.
‘Our technical teams are working to resolve the issue as quickly as possible. ‘We apologise for the inconvenience.’
‘Other mobile services, including text messages, data services and Triple Zero calls, continue to work as normal.’
In March, Vodafone users were also hit by a significant service outage as a number of them experienced ‘brief’ outages.
The outage on March 13 affected over 11,000 Vodafone customers, according to Downdetector report.
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