Understaffed and overwhelmed: Healthcare worker reveals patients are dying in hospital waiting rooms

As we get older, we sadly start to become more and more familiar with the medical system, whether it be through our own medical appointments or those of our family members.

It's no secret that the healthcare system in Australia is under a lot of strain. That said, it's still very concerning to learn of any issues within the system. This is especially true in Australia's most populous state: New South Wales, where a frontline healthcare worker recently made a shocking claim.



One hospital worker at Westmead Hospital in Sydney recently gave a concerning insight into what it's like to work at the hospital, and it gave us an alarming reminder of the current state of Australia's public health care system.

Compared to the good old days, when a hospital visit meant a properly attended ward, the informant alleges conditions have gone south for people—patients and workers alike.

Preparing for a shift, they say, is like 'preparing for battle'.


Screen Shot 2023-07-13 at 2.35.36 PM.png
A healthcare worker from Westmead Hospital, Sydney, has revealed that overcrowding is leading to patients dying in the waiting rooms. Credit: Shutterstock.



'I don't want to look another patient's relative in the eye and say they have died in our waiting room,' the healthcare worker said.

'They have died because the emergency department was so overcrowded that patients we have already seen have not moved on, and we can't treat new patients.'

They also said they're forced to provide 'substandard' care in a hospital corridor and that they often feel like they're trying to resuscitate someone in a space that wasn't created for such a task.

On top of that, the worker advised that if people were actually facing a serious medical situation, they would be better off driving to Royal North Shore (which is some distance away), where they could receive better care than at Westmead Emergency.



The whistleblower's comments are a bleak reminder of an alarming situation for the health care system in Australia, one that's only made worse with the population continuing to increase.

As further evidence of Westmead Hospital's growing levels of overcrowding, a snapshot of a weekday in May this year shows 21 patients in the emergency department, and one of them had to wait for nearly two days after waiting 41 hours for a bed in the hospital.

Commenting on the media around the hospital's crowding levels, Health Minister Ryan Park said that the system had to do better and that he'd focus on making sure hospitals were adequately staffed in the months and years ahead.



In light of the whistleblower's comments, Western Sydney Local Health District Chief Executive Graham Loy acknowledged that the hospital had experienced some high levels of patient load in the emergency department, stating sorry to 'anyone who may have experienced a long wait time'.

He added that the Local Health District was 'working hard to improve the way we manage patient demand, increase staffing levels and invest in programs to provide alternative pathways for urgent care and ease pressure on our emergency departments'.

Key Takeaways

  • A healthcare worker at Westmead Hospital in Sydney has claimed that overcrowding is leading to patients dying in the waiting rooms.
  • The unidentified worker suggested that individuals should drive to Royal North Shore Hospital to receive better care.
  • A patient reported sleeping on the waiting room floor for hours and subsequently remaining in the emergency department for three days due to a lack of available beds.
  • Western Sydney Local Health District CEO, Graham Loy, acknowledged high patient loads and extended wait times, announcing increased staffing and new programs to alleviate the strain on emergency departments.

It's a worrying time for healthcare workers who are seeing first-hand the substandard conditions they're sometimes forced to work in—and here at the SDC, we hope the right action is taken soon.

If you or someone you know is in an urgent medical situation but not in life-threatening circumstances, please call Healthdirect Australia on 1800 022 222 for a 24-hour telephone health consultation.



Members, we would greatly appreciate hearing your perspectives on the current situation. Have you observed any signs of overcrowding or encountered similar issues at your local hospital? We encourage you to share your experiences and insights in the comment section below.
 
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As we get older, we sadly start to become more and more familiar with the medical system, whether it be through our own medical appointments or those of our family members.

It's no secret that the healthcare system in Australia is under a lot of strain. That said, it's still very concerning to learn of any issues within the system. This is especially true in Australia's most populous state: New South Wales, where a frontline healthcare worker recently made a shocking claim.



One hospital worker at Westmead Hospital in Sydney recently gave a concerning insight into what it's like to work at the hospital, and it gave us an alarming reminder of the current state of Australia's public health care system.

Compared to the good old days, when a hospital visit meant a properly attended ward, the informant alleges conditions have gone south for people—patients and workers alike.

Preparing for a shift, they say, is like 'preparing for battle'.


View attachment 25032
A healthcare worker from Westmead Hospital, Sydney, has revealed that overcrowding is leading to patients dying in the waiting rooms. Credit: Shutterstock.



'I don't want to look another patient's relative in the eye and say they have died in our waiting room,' the healthcare worker said.

'They have died because the emergency department was so overcrowded that patients we have already seen have not moved on, and we can't treat new patients.'

They also said they're forced to provide 'substandard' care in a hospital corridor and that they often feel like they're trying to resuscitate someone in a space that wasn't created for such a task.

On top of that, the worker advised that if people were actually facing a serious medical situation, they would be better off driving to Royal North Shore (which is some distance away), where they could receive better care than at Westmead Emergency.



The whistleblower's comments are a bleak reminder of an alarming situation for the health care system in Australia, one that's only made worse with the population continuing to increase.

As further evidence of Westmead Hospital's growing levels of overcrowding, a snapshot of a weekday in May this year shows 21 patients in the emergency department, and one of them had to wait for nearly two days after waiting 41 hours for a bed in the hospital.

Commenting on the media around the hospital's crowding levels, Health Minister Ryan Park said that the system had to do better and that he'd focus on making sure hospitals were adequately staffed in the months and years ahead.



In light of the whistleblower's comments, Western Sydney Local Health District Chief Executive Graham Loy acknowledged that the hospital had experienced some high levels of patient load in the emergency department, stating sorry to 'anyone who may have experienced a long wait time'.

He added that the Local Health District was 'working hard to improve the way we manage patient demand, increase staffing levels and invest in programs to provide alternative pathways for urgent care and ease pressure on our emergency departments'.

Key Takeaways

  • A healthcare worker at Westmead Hospital in Sydney has claimed that overcrowding is leading to patients dying in the waiting rooms.
  • The unidentified worker suggested that individuals should drive to Royal North Shore Hospital to receive better care.
  • A patient reported sleeping on the waiting room floor for hours and subsequently remaining in the emergency department for three days due to a lack of available beds.
  • Western Sydney Local Health District CEO, Graham Loy, acknowledged high patient loads and extended wait times, announcing increased staffing and new programs to alleviate the strain on emergency departments.

It's a worrying time for healthcare workers who are seeing first-hand the substandard conditions they're sometimes forced to work in—and here at the SDC, we hope the right action is taken soon.

If you or someone you know is in an urgent medical situation but not in life-threatening circumstances, please call Healthdirect Australia on 1800 022 222 for a 24-hour telephone health consultation.



Members, we would greatly appreciate hearing your perspectives on the current situation. Have you observed any signs of overcrowding or encountered similar issues at your local hospital? We encourage you to share your experiences and insights in the comment section below.
It irks me that more and more immigrants are allowed into the country and we're already having so many problems with understaffing and lack of beds etc at all hospitals.
Unless the government bring in more people skilled in that area, things will only get worse. Same with the housing problems we have, obviously getting over populated.
 
Penny I am not a self indulgent rich person , just an 87 yr old pensioner paying for gold cover (top) for my peace of mind so don’t accuse people of using for cheap care, I was taken by paramedics to hospital with a badly fractured shoulder after hrs as I prefer my go.
 
Penny I am not a self indulgent rich person , just an 87 yr old pensioner paying for gold cover (top) for my peace of mind so don’t accuse people of using for cheap care, I was taken by paramedics to hospital with a badly fractured shoulder after hrs as I prefer my go.
You must have misunderstood. I wasn't the one saying that. I was responding to another member who was stating that. My mother is 89 next month and she also pays gold cover (top). I would never accuse people for cheap care. When my mother was 84, she was taken by ambulance to a public hospital.
 
I have seen this first handed. Over the past few months we have rushed our 18 year old daughter to hospital with severe asthma attacks. She has bad lungs.

All of these times the waiting room was over flowing with really sick people.
This was Canterbury Hospital, not last time but the time before we waited 5 hours before being seen.
The idiot doctor who saw her
1. didn't know her asthma preventives, he looked it up on chemist warehouse website

2. Said her chest xrays were clear , SHE NEVER HAD A CHEST X-RAY.

3. He Sent her home on 6 hourly ventolin and 3 puffs. When she is this bad she never goes home on anything more than 3 hourly and always on 12 puffs of ventolin

4. When we told him she never had an X-RAY and why didn't he know what her medication was he replied ... ITS F...ING 3AM IN THE MORNING WHAT DO YOU WANT.

I know he was on speed

We left and I treated her , I started prednisone ect and contacted our doctor at 9am that morning, she was shocked. She told us to give her no longer than 3 hourly ventolin. It took 4 days before she was on 6 hourly

I reported him to the hospital. A close friend was working in Emergency that night and I was able to get all his details. She told me that even staff were complaining about him.

Our lives are not something to muck around with
That’s appalling and malpractice.
 
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That’s appalling and malpractice.
That it is , and lucky we already knew what to do, except needing that ammount of medication she needed to be in hospital and on oxygen
Hubby wants us to look into getting oxygen in our home but won't happen, they say if she needs oxygen then she needs to be in hospital so it's a catch 21
 
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So..... the service hasn't improved since Mr mother was there with a massive stroke. She was in a corridor for hours (the critical time for a stroke being treated is 3 hours. She had the stoke who knows when until we found her and then we had to wait an hour for the retirement village manager who had finished his lunch break).
I know of someone who Westmead sent home with a sprain. Pain continued so got an X-ray. Which should compound fractures snd resulted in major surgery and multiple pins 😡
 
The NHS today is not very effective and efficient, and really cannot be held up as some ideal that Australia should aspire to. Australia's health system used to enjoy a good reputation when I began nursing in the 60s. When I moved to England in the early 70s, the NHS also had a good reputation. But it is a very different story today. Doctors are striking, waiting lists are blowing out, unwarranted patient deaths, etc. Here's a link to the BBC news with stories on the NHS's troubles these days: https://www.bbc.com/news/topics/cp7r8vglnnwt
Am well aware of the shambles into which successive Tory governments have driven the British national Health System, as with many other aspects of infrastructure set up in 1945 for social good. Don't vote for "conservatives", which is one small step in the correct direction. As for not wanting to pay income tax; the top-rate of 33% is far too low. If we want a decent and efficient society that shares social resources for the benefit of all, it has to be paid for. 'tis very simple.
 

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