'To repair or not to repair?’: Shopper’s heart shatters after receiving Kmart package
- Replies 8
The thrill of snagging a bargain can be one of life's simple pleasures, especially for those of us who've learned the value of a dollar over the years.
But what happens when that bargain turns into a disappointment before it even reaches your display cabinet?
This was the unfortunate reality for a Kmart shopper whose excitement quickly turned sour.
The shopper was delighted to find a Wave Decor Bowl for $5.
However, the joy was short-lived when the item arrived in a state far from what one would expect, even from a budget retailer like Kmart.
The bowl, marked as 'fragile', was delivered in pieces, a sight that left the customer both shocked and frustrated.
The shopper took to social media to share her experience, posting two photos of the shattered bowl with the 'fragile' tape still attached, a cruel irony not lost on social media users.
'When your “fragile” package from Kmart finally arrives…but like this. To repair or not to repair? I was lucky enough to score this at a bargain $5, so probably not worth the effort to return,' she lamented in her post.
The incident sparked a conversation among the community, many echoing similar experiences of receiving damaged goods from Kmart.
'They're useless,' one person commented. ‘I had four orders from them this year for various things, and three out of four parcels were smashed up inside.’
Another shopper expressed their dismay at Kmart's packing practices.
‘Kmart needs to learn how to pack properly. I have had so many deliveries arrive broken, paint tins placed in a box 10 times the size of paint tin with no wrapping—the paint exploded en route. Kmart needs to get its act together. I now only buy things online that cannot break,’ they said.
‘Mine arrived with the box half opened and all but one item missing because their tape doesn’t stick. They’re going to “report my feedback”,’ a third lamented.
‘I had a similar situation with pot plants just in a large box with other items and not enough packing around them,’ another shared.
‘Then the courier had not paid attention to “this way up” and dropped the box as well I think. The box was delivered open! I just took photos and emailed and they refunded my money straight away. I got to keep the broken pots, and I just bought more.’
Yet, amidst the chorus of complaints, a glimmer of creativity shone through.
One member suggested the ancient Japanese art of Kintsugi as a solution—a method where broken ceramics are mended with gold glue, transforming the damage into an intentional and beautiful part of the object's history.
'See if you can find glue that is gold in colour, maybe [at a] hardware store,' they advised.
'Then glue it back together. I've done this before with a white bowl, and it looks pretty cool and unique.'
This creative approach to a disappointing situation is a testament to the resilience and ingenuity that often come with age.
Instead of seeing a broken bowl, one can see an opportunity for a new, one-of-a-kind piece of art.
However, the broader issue remains.
In response to the outcry, a Kmart spokesperson stated, 'Customer satisfaction is at the heart of everything we do.'
‘We have shared this example with our online team, who will continue to review alongside our stores and delivery partners.’
'We encourage any customer who experiences an issue to reach out to our customer service team directly so that we can resolve,' the spokesperson added.
When it comes to online shopping, many have experienced the anticipation of waiting for a package to arrive.
But what happens when that package, especially one worth thousands of dollars, arrives empty?
This is the nightmare scenario that a Perth resident and experienced secondhand seller faced. You can read more about what happened here.
Have you had a similar experience with online shopping? Did you find a creative way to turn a broken item into something special? Or did you choose to seek a refund? Share your stories with us in the comments below!
But what happens when that bargain turns into a disappointment before it even reaches your display cabinet?
This was the unfortunate reality for a Kmart shopper whose excitement quickly turned sour.
The shopper was delighted to find a Wave Decor Bowl for $5.
However, the joy was short-lived when the item arrived in a state far from what one would expect, even from a budget retailer like Kmart.
A Kmart shopper was about to get her heart shattered with her Wave Decor Bowl. Credit: Kmart
The bowl, marked as 'fragile', was delivered in pieces, a sight that left the customer both shocked and frustrated.
The shopper took to social media to share her experience, posting two photos of the shattered bowl with the 'fragile' tape still attached, a cruel irony not lost on social media users.
'When your “fragile” package from Kmart finally arrives…but like this. To repair or not to repair? I was lucky enough to score this at a bargain $5, so probably not worth the effort to return,' she lamented in her post.
The incident sparked a conversation among the community, many echoing similar experiences of receiving damaged goods from Kmart.
'They're useless,' one person commented. ‘I had four orders from them this year for various things, and three out of four parcels were smashed up inside.’
Another shopper expressed their dismay at Kmart's packing practices.
‘Kmart needs to learn how to pack properly. I have had so many deliveries arrive broken, paint tins placed in a box 10 times the size of paint tin with no wrapping—the paint exploded en route. Kmart needs to get its act together. I now only buy things online that cannot break,’ they said.
‘Mine arrived with the box half opened and all but one item missing because their tape doesn’t stick. They’re going to “report my feedback”,’ a third lamented.
‘I had a similar situation with pot plants just in a large box with other items and not enough packing around them,’ another shared.
‘Then the courier had not paid attention to “this way up” and dropped the box as well I think. The box was delivered open! I just took photos and emailed and they refunded my money straight away. I got to keep the broken pots, and I just bought more.’
This is what the shopper’s Kmart package looked like upon receiving it. Credit: Facebook
Yet, amidst the chorus of complaints, a glimmer of creativity shone through.
One member suggested the ancient Japanese art of Kintsugi as a solution—a method where broken ceramics are mended with gold glue, transforming the damage into an intentional and beautiful part of the object's history.
'See if you can find glue that is gold in colour, maybe [at a] hardware store,' they advised.
'Then glue it back together. I've done this before with a white bowl, and it looks pretty cool and unique.'
This creative approach to a disappointing situation is a testament to the resilience and ingenuity that often come with age.
Instead of seeing a broken bowl, one can see an opportunity for a new, one-of-a-kind piece of art.
However, the broader issue remains.
In response to the outcry, a Kmart spokesperson stated, 'Customer satisfaction is at the heart of everything we do.'
‘We have shared this example with our online team, who will continue to review alongside our stores and delivery partners.’
'We encourage any customer who experiences an issue to reach out to our customer service team directly so that we can resolve,' the spokesperson added.
When it comes to online shopping, many have experienced the anticipation of waiting for a package to arrive.
But what happens when that package, especially one worth thousands of dollars, arrives empty?
This is the nightmare scenario that a Perth resident and experienced secondhand seller faced. You can read more about what happened here.
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