As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
  
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
  
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
  
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.
  

Members, were you affected by these service outages? Share your experience with us in the comments below!

 

[ToniaKisliakov]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

 

[ToniaKisliakov]

Modern technology at its best. Happens a lot to most businesses
SDC should report something useful apart from what the supermarkets are doing

 

[Sheenagh]

And for all of those who insist we have to go cash less - are you joking. This is just the tip of the ice berg, and yes this will happen many times over. The idea of forcing us to go cash less is simply to know where, when, how we shop and live and when you want to buy something that you may need a loan for, well look out - sorry, computer says no (coz you spend too much on coffee) Young ones beware this is what you will be living with. And dont get me started on electricity black outs, they will be big this summer.

 

[Staffordshire Whippet]

It affected Woolworths even as far north as Atherton, FNQ.

 

[martym]

Did you post the entire article as a comment by mistake

 

[martym]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

As all banks start sharing the same platforms for their technology you can almost guarantee some threat actor will bring it all down crippling all services across the country. Cash will be the only purchasing option, whilst some will simply grab what they want and run.

 

[Observer]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

See? Was a software issue

 

[Observer]

And for all of those who insist we have to go cash less - are you joking. This is just the tip of the ice berg, and yes this will happen many times over. The idea of forcing us to go cash less is simply to know where, when, how we shop and live and when you want to buy something that you may need a loan for, well look out - sorry, computer says no (coz you spend too much on coffee) Young ones beware this is what you will be living with. And dont get me started on electricity black outs, they will be big this summer.

Maybe

 

[elaine41]

And they want me to go cashless??? I have begun carrying more cash in recent months than I have in years because there are more computer outages and the potential for electricity blackouts this summer is horrendous.

 

[VickieCheryl]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

W

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

we were able to use my friends card at Woolworths but when we went to big w they said cash only luckily we had some

 

[Squizzy1]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

I guess KFC closed.

 

[EJY1244]

And the uneducated are happy for us to go cashless. We'll get what we deserve.

 

[Veggiepatch]

So we now have domestic house locks dependent on wi fi. When the wi fi goes belly up, you can't get into your own house?
Hilarious!

 

[Countryjohn]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social medGreat news and they want to go caashlessia to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

Great news and they want to go cashless. Fix your problems first which will never happen until everything is on back up generators (painted green is OK) and or backup batteries.

 

[Countryjohn]

Did you post the entire article as a comment by mistake

Love it!!!!

 

[Shane/#]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

Cashless society what a load of bull outages, internet crashes etc NO CASH no food ,fuel, etc so all those people that want it grow a brain

 

[TomN]

Wow, check out the spelling...

 

[magpie1]

so an ANZ spokesperson recommended customers to pay 'cash' did he ?.......Well why don't they then realize that if all the Banks want a cashless society......we will all be buggered if this sort of thing happens when we have no cash. WAKE UP BANKS....your systems are fallible.

 

[IAN3005]

As Australians all over the East Coast were busy celebrating the long weekend and AFL Grand Final, a number of ANZ bank customers and Woolworths shoppers were faced with a very inconvenient disruption.

​

According to an ANZ spokesperson, ANZ customers were hit with outages on September 29 that affected internet banking, the ANZ app, card transactions, and ATM and branch services due to a software issue.

Reports of access issues began spiking at around 1.20 PM, with about 7,629 reports being recorded at 2.20 PM.

View attachment 31260

Many ANZ customers experienced a disruption on September 29 due to a software issue. Image source: Freepik.

However, by 5.30 PM, this figure had significantly dropped to 187.

'ANZ experienced a software issue which impacted a number of our core systems from 1.37 PM AEST today,' the ANZ spokesperson explained.

'As a result, multiple internal applications and customer-facing channels, including our ANZ app, internet banking, credit/debit card transactions, ATMs, contact centres, and branch services, became unavailable.'

'By 5 PM AEST, most systems were back online—including contact centres, internet banking, ATMs and the ANZ app,’ the spokesperson explained.

'However, we are still experiencing some instability across our Visa credit card transaction services. We recommend customers [to] use [their] debit card or cash wherever accepted while our teams are continuing [the] work to resolve [the problem].’

'We apologise for any disruption or inconvenience caused to our customers.'

A similar outage also occurred for Woolworths supermarkets, affecting up to 20 stores' eftpos systems.

Woolworths stores in NSW, Victoria, Queensland, and the ACT were the first to encounter the issue of disrupted eftpos systems which left cash as the only accepted form of payment.

IT issues which were experienced in stores in Sydney’s south and west, Mawson in the ACT, Pakenham in Melbourne, and Stafford in Brisbane, allegedly interfered with the eftpos system.

View attachment 31261

Woolworths experienced a disruption on their eftpos systems due to an IT outage. Image source: X.

Some stores have put up handwritten signs to explain the situation to customers, with one sign saying: 'We temporarily have no eftpos due to no internet.'

'Cash only, sorry for the inconvenience.'

A Woolworths spokesperson addressed the issue and said: 'We'd like to thank customers for their patience with an IT outage affecting eftpos in a small number of stores.'

'Stores remained open with cash still being able to be used.’

'The cause has been identified, and eftpos is being restored.’

'Again, we thank everyone for bearing with us this morning.'

Many customers expressed their frustration about the poorly timed outages on social media, with one saying: 'Go cashless, they said, it will make things so much easier and convenient, they said…'

'This is why I always carry cash,' another added.

And a third asked: 'And they want a cashless society?'

Key Takeaways

• Widespread service outages were reported by both Woolworths and ANZ customers on September 29.
• The disruption to ANZ services, impacting the app, internet banking, card transactions, ATM and branch services, was due to a software issue.
• Frustrated customers took to social media to voice their frustration over the poorly timed outages, particularly as it coincided with the long weekend and AFL Grand Final.
• Similarly, some Woolworths stores on Australia's east coast were forced to only accept cash as payment due to IT issues affecting their eftpos systems.

Members, were you affected by these service outages? Share your experience with us in the comments below!

And they want to go cashless, Card only.... give me a break.