This Aussie's experience with an online trailer sale will make you think twice before you click 'buy'

Disclaimer: The name with an asterisk (*) has been changed to protect the person's privacy in this story.

In the digital age, online marketplaces have become a convenient platform for buying and selling goods.

However, as one Australian woman discovered, they can also be a breeding ground for scams.

Susie*, a deaf woman, and her partner were looking for a trailer online when they fell victim to a scam that cost them not only their money but also their time and trust.



She and her partner thought they had found the perfect trailer on Facebook Marketplace.

After paying a $150 deposit, they were given an address where the trailer was supposedly located. The couple drove over an hour and a half to inspect the trailer and to complete the purchase.


compressed-timothy-hales-bennett-OwvRB-M3GwE-unsplash.jpeg
Susie* discovered a trailer available for purchase on the internet and made a deposit of $150. Image source: Timothy Hales Bennett/Unsplash



As they neared the given address, Susie* received a text from the seller saying they would be late.

Despite feeling something was off, the couple decided to wait outside the house.

‘We felt very confused, tired and frustrated, waiting for them to reply,’ she said.



After waiting for over an hour with no response from the seller, they realised they had been given a fake address.

The Facebook 'seller' had impersonated other accounts to appear legitimate, a common tactic used by online scammers.

Susie* and her partner were left feeling frustrated, tired, and deceived. They had not only lost their deposit but also wasted their time driving to a false location.

She shared her story despite feeling like she was preyed upon by the scammer, hoping that it could serve as a warning to others.

'There are people selling items, using different names and then selling the same things over and over,' she said.



Despite contacting her bank the next morning, there was little they could do to retrieve her lost deposit. She also reported the incident to Facebook Marketplace, but it seemed no action was taken.

'I feel strongly that they should be watching these kinds of people or doing something about it,' Susie* said.

Meta, the company that owns Facebook, has not responded to a request for comment.

Unfortunately, Susie* is not the only victim of such scams. The SDC has reported numerous instances where cybercriminals take advantage of Australian citizens, some of which you can read here:

You can also visit our Scam Watch forum to learn more about different scams.



Victims of scams are advised to contact their financial institution immediately and report any financial losses to ReportCyber, an online police reporting portal for cyber incidents.

Scamwatch also encourages victims to report incidents to assist with education and awareness activities.

If personal information has been compromised, victims can access support from IDCARE.

Tip


If you have been scammed or know someone who has, please report it here:

ReportCyber: https://www.cyber.gov.au/report-and-recover/report

Scamwatch: https://portal.scamwatch.gov.au/report-a-scam/

IDCARE: https://www.idcare.org/


To protect yourself from falling victim to such scams, it's crucial to be vigilant when buying from online marketplaces. Here are some tips:

- Never pay a deposit before seeing the item in person.
- Be wary of sellers who insist on communicating outside the platform.
- Check the seller's profile for red flags such as a recent creation date or lack of reviews.
- If a deal seems too good to be true, it probably is.

Remember, it's always better to be safe than sorry. If you suspect a listing is fraudulent, report it to the platform and avoid further communication with the seller.

Key Takeaways
  • Susie* and her partner were scammed after paying a deposit for a trailer on Facebook Marketplace.
  • They were given a fake address and realised too late that the seller was fraudulent after driving over an hour and a half.
  • Susie* warned others about scammers impersonating legitimate accounts and re-selling the same items.
  • Despite reporting the incident to her bank and Facebook Marketplace, little action was taken; victims of scams are urged to contact their financial institution and report to ReportCyber and Scamwatch.

Have you or someone you know fallen victim to an online scam? Share your experiences and tips for avoiding scams in the comments below.
 

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I check the seller's profile, plus do a Google image search using the photo from their (usually fake) profile. The name used and the photo are usually not the same person. It's also a scam if commenting is turned off for the post.
 
My scam was via an app for the Bunnings PowerPass - I did contact scamwatch, but it all happened so very fast that it was to be experienced to be believed. I will note what I sent through to ScamWatch: I know that there a few grammatical errors, but I was super stressed. All of this activity took place within a matter of a minute from scanning in the App to being scammed and account compromised.


When I was at Bunnings a few weeks back, the fellow at the register asked if we had a PayPass or OnePass card and when I said no, he gave me a small Bunnings business card, which had a QR code on it. On the Tuesday just gone, I decided to see if I could put the application in for the card, but when I tried to use the QR code, it took me to the PayPass App, however, this only confused me even more, so I typed in - while still using my mobile phone, on the google.com How to apply for a Bunnings PowerPass ... this took me to the page with the url appurse.com heading Bunnings Power Pass App. Within the exact same minute, it apparently took me to another site called allaccessbundle.com - this did not alarm me, as I knew it was suppose to link several stores, including officeworks, Kmart and so on. It asked for my name, address, email address, and then it needed my Credit Card Details. Still, it did not concern me, as I thought it needed it to get approval for the Bunnings Store Card. Before I knew it, there was an email that stated Congratulations, Your membership has been approved. Welcome aboard please click below to continue, - However, this did not allow me to unclick the button indicating that I was going to be charged monthly for a couple of Gaming Site Each time I tried to use the Back Key, it kept saying that I would be charged again. That was when my alert buttons went off, and I phoned Bunnings PowerPass department and asked to speak to someone about this. Unfortunately, they thought they were talking with some mad woman, and promptly hung up on me. Then, I phoned the bank, and that what when I found out I had been charged money already, for ??? who knows what. Anyway, they have agreed to cancel the card, and to block the payment. I am not sure what type of scam this is, however, when I was having a whinge to the lady at the council, she suggested that I connect with Scam Watch Australia - because if this happened to me, then it may happen to someone else.
 
My scam was via an app for the Bunnings PowerPass - I did contact scamwatch, but it all happened so very fast that it was to be experienced to be believed. I will note what I sent through to ScamWatch: I know that there a few grammatical errors, but I was super stressed. All of this activity took place within a matter of a minute from scanning in the App to being scammed and account compromised.


When I was at Bunnings a few weeks back, the fellow at the register asked if we had a PayPass or OnePass card and when I said no, he gave me a small Bunnings business card, which had a QR code on it. On the Tuesday just gone, I decided to see if I could put the application in for the card, but when I tried to use the QR code, it took me to the PayPass App, however, this only confused me even more, so I typed in - while still using my mobile phone, on the google.com How to apply for a Bunnings PowerPass ... this took me to the page with the url appurse.com heading Bunnings Power Pass App. Within the exact same minute, it apparently took me to another site called allaccessbundle.com - this did not alarm me, as I knew it was suppose to link several stores, including officeworks, Kmart and so on. It asked for my name, address, email address, and then it needed my Credit Card Details. Still, it did not concern me, as I thought it needed it to get approval for the Bunnings Store Card. Before I knew it, there was an email that stated Congratulations, Your membership has been approved. Welcome aboard please click below to continue, - However, this did not allow me to unclick the button indicating that I was going to be charged monthly for a couple of Gaming Site Each time I tried to use the Back Key, it kept saying that I would be charged again. That was when my alert buttons went off, and I phoned Bunnings PowerPass department and asked to speak to someone about this. Unfortunately, they thought they were talking with some mad woman, and promptly hung up on me. Then, I phoned the bank, and that what when I found out I had been charged money already, for ??? who knows what. Anyway, they have agreed to cancel the card, and to block the payment. I am not sure what type of scam this is, however, when I was having a whinge to the lady at the council, she suggested that I connect with Scam Watch Australia - because if this happened to me, then it may happen to someone else.
😮Very interesting glad it worked out for you😊
 
Why buy anything off Facebook anyway? Surely there must have been some proper local companies they could have bought a trailer from?

I don't know if it's just me, but I only use Facebook to join various groups and chat to people with same interests. I've never even thought of trying to buy anything off there. The only online buying I do is Amazon and eBay after a lot of checking what I'm buying and who the company is. Or buy from proper shops online.

They could put out hundreds of warnings a day and there'll still be people like this. 🙄
 
Sorry to hear you where scamed.
But as I tell everyone...
DON'T PAY FOR ANYTHING ON BUY, SWOP OR SELL TILL YOU ARE AT THE ADDRESS AND INFRONT OF WHAT YOU ARE BUYING.
DO NOT & I MEEN DO NOT EVEN GIVE THEM A DEPOSIT .
Thay will try and tell you that thay will only hold it if you give them a deposit,,, ( DON'T )
 
There must be a lot of horrible people out there. We have sold and bought of Facebook Market Place and had 1 person try to get a small caravan we were selling sent to them and they would pay on arrival (not happening) We did sell it to a nice family that wanted to make memories with their young kids. Then I put some jars to give away on there and I was questioned about 3 times from the young lady that picked them up if they were free. Apparently people put free on their items and when they get there they were charging a big amount. It's so wrong and dishonest
 
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My scam was via an app for the Bunnings PowerPass - I did contact scamwatch, but it all happened so very fast that it was to be experienced to be believed. I will note what I sent through to ScamWatch: I know that there a few grammatical errors, but I was super stressed. All of this activity took place within a matter of a minute from scanning in the App to being scammed and account compromised.


When I was at Bunnings a few weeks back, the fellow at the register asked if we had a PayPass or OnePass card and when I said no, he gave me a small Bunnings business card, which had a QR code on it. On the Tuesday just gone, I decided to see if I could put the application in for the card, but when I tried to use the QR code, it took me to the PayPass App, however, this only confused me even more, so I typed in - while still using my mobile phone, on the google.com How to apply for a Bunnings PowerPass ... this took me to the page with the url appurse.com heading Bunnings Power Pass App. Within the exact same minute, it apparently took me to another site called allaccessbundle.com - this did not alarm me, as I knew it was suppose to link several stores, including officeworks, Kmart and so on. It asked for my name, address, email address, and then it needed my Credit Card Details. Still, it did not concern me, as I thought it needed it to get approval for the Bunnings Store Card. Before I knew it, there was an email that stated Congratulations, Your membership has been approved. Welcome aboard please click below to continue, - However, this did not allow me to unclick the button indicating that I was going to be charged monthly for a couple of Gaming Site Each time I tried to use the Back Key, it kept saying that I would be charged again. That was when my alert buttons went off, and I phoned Bunnings PowerPass department and asked to speak to someone about this. Unfortunately, they thought they were talking with some mad woman, and promptly hung up on me. Then, I phoned the bank, and that what when I found out I had been charged money already, for ??? who knows what. Anyway, they have agreed to cancel the card, and to block the payment. I am not sure what type of scam this is, however, when I was having a whinge to the lady at the council, she suggested that I connect with Scam Watch Australia - because if this happened to me, then it may happen to someone else.
Yes somehow they get into legitimate links now.
I was logging into a binge account and your supposed to scan the QR code that's on the tv. I did and it took me to a link which seemed ok, but then requested info that should already be known. I got out and logged in through the website.
Contacted my bank and requested card be cancelled just to be sure.
 
We responded to an add for a ride on mower that was for sale locally on Market place, when I asked to go see it was told the following day would be better. Seller then contacted me asking for a deposit which I declined to give him.Again requested to see mower , again asked for deposit but was given an address ! Little old lady who said we were about the fourth lot of people asking for the mower ! I contacted the seller , told him I was going to report him to Marketplace which he thought was funny ! Fortunately all we lost was time
 
My advice....NEVER pay money up-front......if people are genuine about selling something, they won't ask for a deposit ! See the goods first 😁
 
This fellow still dooing the rounds. Similar happened to me a couple of years ago when all this was starting. Fortuntely NAB was awake at 3am and stopped the transaction of $300. Police came and interviewed and did slow the fellow down as he also posted on a nearby town's site. Now I trust NAB fraud like nothing else. They even picked up a $1 pinch from UK recently - 'a tester'
 
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I was scammed on market place on Fb a couple of years ago.

It's,a shame FB now META does not give a dam. Only interested in the mighty $$$.

You cannot talk to anybody. Write to anybody. They have it so scripted up that the average person does not know how to navigate to put in a complaint.

I got scammed out of a deposit for a motorhome. And yes reported to Cyber crime but no reply. Once the monies have gone overseas they tell u to say goodbye to it.
 
Why buy anything off Facebook anyway? Surely there must have been some proper local companies they could have bought a trailer from?

I don't know if it's just me, but I only use Facebook to join various groups and chat to people with same interests. I've never even thought of trying to buy anything off there. The only online buying I do is Amazon and eBay after a lot of checking what I'm buying and who the company is. Or buy from proper shops online.

They could put out hundreds of warnings a day and there'll still be people like this. 🙄
EBay ads are just as bad
 
Fake book does not care about anyone who uses their platform and will do nothing to help anyone caught out by criminal users
 
Why would any sensible person hand over $150 to someone they do not know. Very, very foolish.
 
I have recently been reporting to Scam Watch/ACCC. I do not sit idly by and allow these people to get away with hurting Aussies. I look up any phone number they have given, and get all info to include and assist the authorities to go after them. If I can stop 1 or 2, perhaps I may save many.
 
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