Telstra outage leaves customers unable to top up their accounts
- Replies 6
In the early hours of Thursday morning, disgruntled Telstra customers woke up to some distressing news.
People were not able to top up their prepaid accounts or activate any prepaid mobile services. This also meant that anyone with a Boost Mobile or JB Hi-Fi prepaid service, which are both powered by the Telstra network, was left in distress.
Anybody who tried to do a recharge online received a message saying, 'We're temporarily unable to recharge your Pre-Paid service due to planned maintenance. We're sorry for the inconvenience. Please try recharging in a few hours.'
We know how frustrating it is to find out that your mobile phone or internet plans aren't working the way they should. You're stuck in between trying to figure out if it's some technical issue or if it's the fault of the service provider.
In response to customer complaints, Telstra's social media account said, 'We're aware of an issue affecting our customer's ability to recharge and activate Prepaid mobile services. We're investigating this as a priority and hope to have it back up and running as soon as possible.'
As per data from the website DownDetector, there has been a notable surge in outage reports attributed to Telstra. Since approximately 6:30 a.m. AEST, the platform has recorded more than 40 individual reports, indicating a disruption in service.
Thankfully, a few hours later, Telstra managed to get a hold of the technical issue and resolve it.
This comes after reports that Telstra has achieved a remarkable 13.1 per cent rise in their yearly profits, reaching a substantial $2.1 billion.
Their mobile business experienced an 8.3 per cent growth, resulting in an income of $10.3 billion. In the 2023 fiscal year, Telstra's overall income stands at $23.2 billion.
However, despite these impressive numbers, Telstra also announced that their mobile postpaid plans would be increasing in price.
You can read more about this report in this article.
We'd all love to be able to have uninterrupted services, but unfortunately, outages do happen. What matters is that any issues impacting customers are identified, communicated and fixed quickly.
Members, were you affected? Let us know in the comments below.
People were not able to top up their prepaid accounts or activate any prepaid mobile services. This also meant that anyone with a Boost Mobile or JB Hi-Fi prepaid service, which are both powered by the Telstra network, was left in distress.
Anybody who tried to do a recharge online received a message saying, 'We're temporarily unable to recharge your Pre-Paid service due to planned maintenance. We're sorry for the inconvenience. Please try recharging in a few hours.'
We know how frustrating it is to find out that your mobile phone or internet plans aren't working the way they should. You're stuck in between trying to figure out if it's some technical issue or if it's the fault of the service provider.
Telstra has acknowledged an outage is preventing customers from putting funds into their prepaid mobile phone accounts. Credit: Shutterstock.
In response to customer complaints, Telstra's social media account said, 'We're aware of an issue affecting our customer's ability to recharge and activate Prepaid mobile services. We're investigating this as a priority and hope to have it back up and running as soon as possible.'
As per data from the website DownDetector, there has been a notable surge in outage reports attributed to Telstra. Since approximately 6:30 a.m. AEST, the platform has recorded more than 40 individual reports, indicating a disruption in service.
Thankfully, a few hours later, Telstra managed to get a hold of the technical issue and resolve it.
This comes after reports that Telstra has achieved a remarkable 13.1 per cent rise in their yearly profits, reaching a substantial $2.1 billion.
Their mobile business experienced an 8.3 per cent growth, resulting in an income of $10.3 billion. In the 2023 fiscal year, Telstra's overall income stands at $23.2 billion.
However, despite these impressive numbers, Telstra also announced that their mobile postpaid plans would be increasing in price.
You can read more about this report in this article.
We'd all love to be able to have uninterrupted services, but unfortunately, outages do happen. What matters is that any issues impacting customers are identified, communicated and fixed quickly.
Members, were you affected? Let us know in the comments below.
.png){kind=icon}
