When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!

 

[Bethwilson]

Never use self serve checkouts for these reasons. I also feel that these large chains have a social responsibility to employ more people.

 

[Baz1960]

When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

View attachment 16207

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!

Gee, we have to get over ourselves.

 

[cheviegirl34]

When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

View attachment 16207

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!

I prefer to shop at Coles. I will Not use a self checkout. I am not paid to work there.

 

[Greatgwr]

Never use them for all the reasons listed above PLUS they are designed to reduce the employment of people, and the AI (artificial Intelligence) uses facial recognition so once its tagged you as a potential thief at the checkout then it remembers and you are always tagged as a thief and monitored when you are instore.

 

[rehandra]

When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

View attachment 16207

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!

I am seriously thinking of sending an invoice to Woolworths and Coles for the time I spend using the self serve machines....wonder what response I will get!

 

[terri]

Why is every single word we read these days an insult and offends us. If you have not done anything just get on with it.

 

[Simplelife]

When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

View attachment 16207

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!

I definitely have had enough of the woolies self serve. They constantly make mistakes and I have not been through once in the last few months without having to wait for a staff member for some non event. The whole idea of it making this easier and more convenient for shoppers is a bit of a fail. It seems any time new systems are implanted to “increase convenience” to the public by these super stores and bureaucracies the reality of it is that it is more for the information gathering and data to annoy us even more with marketing harassment.

 

[bigspark342]

Don't be a Karen... you are NOT the most important person in the world yo know... get off your high horse..and just get on with life....

 

[Peter M]

Why is every single word we read these days an insult and offends us. If you have not done anything just get on with it.

I agree, people are so precious nowadays...

 

[ElizaKaye]

I don't consider that a rude message

 

[Jest]

When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

View attachment 16207

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!

that does not offend me. if people did not thieve prices would be lower. catch the buggers I say.

 

[LadyMoonlight]

I am really tired of the shallowness of the modern Western world. Shit happens, step over it and move on. The universe will not end tomorrow because of trivial nonsense that seems to rule most people nowdays.

 

[Penny4]

I think we all will have to get used to self serve check-outs.
The manned check-outs will probably all disappear in the future, just like when we had a person fill our cars up with petrol. Jobs gone.
It's all about CEO's and Board Members. Shareholders complain to the CEO about more $.

 

[maggiej]

I rarely use the self serve checkouts but I recently need just two items that did not need a bag but the machine asks do you have one. so I placed my handbag in the place where you put a bag and then placed my first item on the scannner then went to add the next item and the scanner then said there is an unknown item in the bag area and to remove it so I needed the attendant to check my operation. Never again will I bother as it was only bread and milk that I could carry.

 

[margaretritchie48]

Never use self serve checkouts for these reasons. I also feel that these large chains have a social responsibility to employ more people.

I never use self serve as I like my shopping to be packed for me. It also gives young people a job giving them experience in the real world.

 

[oldsalt]

I shop at local Coles and usually use the self serve checkout. But I do annoyed when the ''so called customer help'' staff member moves to my area of the checkout like I am going to steal some of the groceries. Bit stupid trying as you are on CCTV all the time. And another gripe there is only one ''assistant'' and if they are attending to another customers problems it does hold you up getting your problem solved. They should have two assistants depending how many checkout positions there are. That means they will have two pay another staff member that is not otherwise busy somewhere else.

 

[garyw.58]

When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

View attachment 16207

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!

the easy fix is go back to manned checkouts less stress more human interaction more jobs for australians less unemployment less security issues for customers and staff isnt that a win win for staff and customers but less profit for coles woolies and aldi seeing they make billions of $ profit every year is this so bad or just greed ?

 

[ShannyN]

I don't find it offensive at all, these days anything that interrupts some Ken/Karen's super busy day and costs them precious seconds has to be blown out of all proportion and must be reported on every social media forum possible.

This form of venting at everyday stuff needs to stop first step is to ban Tic Tok reading that no matter what the CEO says its still a Chinese run data gathering medium. Same with Facebook, no one actually needs it its just a matter of convenience

"They felt that Woolworths should have more staff members available to help out with the self-serve checkouts"

The whole purpose of the self checkout is to reduce staff numbers and payroll.

I use them only when I have 2 or 3 items but its annoying that there are card only machines and cash and card machines, I see no diff or need for the separation, the cash or card machine handle either.

 

[Cavador2001]

When we go shopping, we all want it to be as hassle-free as possible, and that's where self-serve checkouts come in. They're meant to save us time and make our shopping experience more efficient. But are they really worth it?

At supermarkets like Woolworths, these self-serve checkouts have become a common sight. However, there's a lot of debate about whether they're actually beneficial.

Recently, a Woolworths customer took to social media to express her frustration with a security message that appeared on her self-serve checkout screen.

The message pops up if the checkout cameras and AI systems detect that you might not have scanned an item or if they see items in your trolley that they think might not have been paid for.

It reads, 'Have you left any items in your trolley or basket? Please wait for assistance.' This can be a bit jarring, and many shoppers are left feeling uncomfortable about the idea that they might be suspected of stealing.

View attachment 16207

If this occurs, the transaction will be put on hold until a Woolies checkout worker clears the screen. Credit: Twitter.

On Twitter, the customer argued that the security measures put in place to prevent theft were causing more harm than good. They felt that Woolworths should have more staff members available to help out with the self-serve checkouts, or simply trust that any groceries left in the trolley were from elsewhere.

They went on to add that these security measures were causing undue stress for both the employees and customers. She expressed sympathy for the staff who were constantly running around to assist customers with the self-serve checkouts, and she felt that this was not an efficient use of their time.

Instead of providing a quick and easy checkout experience, it was leading to long wait times and causing unnecessary frustration for everyone involved.

It seems that the frustrations with Woolworths' self-serve checkouts are not limited to just one customer. Many others have taken to social media to share their own similar experiences.

One shopper commented that they have given up on using the self-serve checkouts altogether, opting instead to move to the next machine if they receive an alert for 'product not bagged' and staff are not available. Another shopper likened the experience to repeatedly being told that you're a thief when all you're trying to do is pay for your groceries.

​

Another customer even went so far as to say that they no longer shop at Woolworths because they're tired of 'feeling like a criminal' every time they use the self-serve checkouts. It's clear that for many shoppers, the security measures put in place by Woolworths are causing more inconvenience and discomfort than good.

While self-serve checkouts may have been introduced to make the shopping experience more efficient, it's clear that there are still some issues that need to be worked out. If Woolworths wants to keep its customers happy, it may need to rethink its approach to security and staffing in the self-serve checkout area.

A Woolworths spokesperson said that the technology in question had been implemented with the goal of 'reducing mis-scans' and making the shopping experience 'more convenient and seamless' for all customers.

They also mentioned that 'most customers do the right thing at our self-serve checkouts', but acknowledged that 'mistakes can easily happen'.

Key Takeaways

• A Woolworths customer voiced her frustration over the supermarket's new security measures at self-serve registers on social media.
• The new technology detects items not scanned correctly and uses overhead cameras to check if items in the trolley haven't been purchased at Woolworths.
• The shopper's post on Twitter attracted a heated response from others who shared her frustration.
• A Woolworths spokesperson stated that the technology helps reduce mis-scans and is one of several initiatives to make shopping more convenient.

Self-serve checkouts are meant to be a quick and efficient way for shoppers to purchase their items without the need for a cashier. With cameras installed overhead and AI technology in place, it seems like a foolproof system to ensure that all items are correctly scanned and paid for.

However, in practice, this system has faced intense scrutiny and criticism from shoppers. Many have reported that the AI frequently marks their scans as inaccurate, causing longer wait times as in-store staff are called over to investigate the situation.

What may have seemed like a promising technological advancement on paper has turned into a frustrating and time-consuming process for many shoppers. Instead of making the checkout experience more efficient, it seems to be causing more problems than it solves.

As technology continues to advance, it's important to remember that the human element cannot be replaced entirely. Perhaps it's time for retailers like Woolworths to rethink their approach and strike a balance between technology and human interaction to ensure a smooth and pleasant shopping experience for all customers.

Credit: Tiliter.​

Do you ever feel like you're being watched and that your every move is being monitored when you're at the self-checkout? Have you ever had a situation where the system accused you of not scanning an item or flagged an item as inaccurate?

Members, we want to know your thoughts on the necessity of these security measures. Do they make you feel safer as a shopper, or do they just add an unnecessary layer of stress to your shopping experience? Feel free to leave a comment below!