Shopper shares ‘disgusting’ find on Woolworths shelf: ‘Unacceptable’
By
Seia Ibanez
- Replies 15
When heading to your local Woolworths, you expect shelves stocked with fresh, high-quality products neatly arranged and ready for us to add to our trolleys.
However, a recent incident at one store has reminded us that even the most trusted supermarkets can have off days and that consumers should also keep an eye out and ensure standards are met.
A Woolworths shopper was taken aback during his weekend grocery run when he stumbled upon a rather unsightly scene in the dairy aisle.
Between two cheese products, he discovered what appeared to be dark marks, dirt, and what he suspected to be mould.
The sight was so disturbing that he felt compelled to capture it in a photo and share it online, sparking concern among fellow customers.
The image quickly circulated, with many expressing their dismay at the condition of the shelf, especially since it was used to display fresh produce.
The consensus was clear: this was 'unacceptable’.
Yet, amidst the outcry, some questioned the shopper's decision to post the photo online rather than directly alerting the staff when it became apparent he didn’t.
Some even suggested that he could have taken matters into his own hands by cleaning the mess himself, with one commenter cheekily saying, ‘Kevin must be the male form of Karen.’
Despite the varied reactions, the majority agreed that the shelf was indeed ‘dirty’ and fell short of the cleanliness standards they expect from a shopping experience.
Upon learning of the incident, Woolworths quickly clarified the situation.
‘This is simply wet cardboard due to condensation and has been cleaned by the store,’ a spokesperson said.
‘Customers who are concerned about anything when doing their shop can always speak to our team members.’
This incident comes after a similar situation at a Coles supermarket, where a customer found mould on a shelf in the meat section.
After reporting it to the staff, the customer chose to leave the store without making any purchases.
How did Coles respond? You can find out here.
Have you ever encountered a similar situation while shopping? How did you handle it, and what was the store's response? Share them with us in the comments below.
However, a recent incident at one store has reminded us that even the most trusted supermarkets can have off days and that consumers should also keep an eye out and ensure standards are met.
A Woolworths shopper was taken aback during his weekend grocery run when he stumbled upon a rather unsightly scene in the dairy aisle.
Between two cheese products, he discovered what appeared to be dark marks, dirt, and what he suspected to be mould.
The sight was so disturbing that he felt compelled to capture it in a photo and share it online, sparking concern among fellow customers.
The image quickly circulated, with many expressing their dismay at the condition of the shelf, especially since it was used to display fresh produce.
The consensus was clear: this was 'unacceptable’.
Yet, amidst the outcry, some questioned the shopper's decision to post the photo online rather than directly alerting the staff when it became apparent he didn’t.
Some even suggested that he could have taken matters into his own hands by cleaning the mess himself, with one commenter cheekily saying, ‘Kevin must be the male form of Karen.’
Despite the varied reactions, the majority agreed that the shelf was indeed ‘dirty’ and fell short of the cleanliness standards they expect from a shopping experience.
Upon learning of the incident, Woolworths quickly clarified the situation.
‘This is simply wet cardboard due to condensation and has been cleaned by the store,’ a spokesperson said.
‘Customers who are concerned about anything when doing their shop can always speak to our team members.’
This incident comes after a similar situation at a Coles supermarket, where a customer found mould on a shelf in the meat section.
After reporting it to the staff, the customer chose to leave the store without making any purchases.
How did Coles respond? You can find out here.
Key Takeaways
- A shopper was appalled at the sight of a dirty shelf in the dairy section at a Woolworths store, which he perceived to be covered with dirt and possibly mould.
- The customer chose not to inform staff but instead posted an image online to draw attention to the situation, sparking mixed reactions among social media users.
- Woolworths clarified that the shelf's appearance was caused by wet cardboard due to condensation. The store has since cleaned it while encouraging customers to report any in-store issues directly to team members.
- The incident followed a separate event where a Coles shopper discovered mould on a shelf in the meat section.