Shopper disappointed over gruesome discovery on Woolworths roast chicken: ‘I’m so put off chicken’
- Replies 45
When we think of a roast chicken from the supermarket, we often imagine the convenience of a quick, ready-to-eat meal that can save us time in the kitchen.
However, for one Woolworths customer, this image was shattered when she made a shocking and stomach-turning discovery.
Sarah, a resident of Leederville, had picked up a roast chicken from the deli section at Woolworths in Mt Hawthorn's The Mezz shopping centre, expecting to serve her family a hassle-free dinner.
Little did she know, her meal would come with an uninvited and horrifying addition—live maggots.
The busy working mother had consumed half of the chicken herself before leaving the rest for her family's dinner.
It was only when her husband reheated the chicken that evening that the gruesome discovery was made.
To their horror, they realised they had already eaten part of the contaminated meal.
In a state of panic, Sarah's husband urged her to ‘go throw up, you don’t know what bacteria is in there’.
‘We were just Googling the risks,’ she recalled.
The couple spent the night researching the possible dangers, concerned for their well-being and children.
Sarah contacted Woolworths that night, expressing her deep concern and urging the supermarket to ‘investigate this matter promptly and take the necessary actions to ensure such incidents do not occur in the future’.
The response she received the next morning, however, felt impersonal and possibly ‘AI-generated’, lacking the empathy and urgency the situation demanded.
'It is concerning to hear that the product did not meet our high standards for quality control as they were live maggots,' the email from Woolworths customer service read.
'I would like to sincerely apologise for the experience and inconvenience caused.'
‘I can imagine how disappointing this was for you. Please be assured that Woolworths takes all feedback such as yours very seriously.’
While the email promised that the issue had been ‘forwarded’ to the store's manager, Sarah was not satisfied with the virtual response and decided to visit the store in person.
‘I could tell he was expecting me, he wasn’t surprised,’ she said.
Upon showing the manager a video of the maggot-infested chicken, she felt he was dismissive and uninterested in viewing the evidence.
After some negotiation, Sarah was offered a refund for the chicken, but she insisted on being reimbursed for her entire purchase, totalling $40.
Her primary concern was not just compensation but assurance that measures would be taken to prevent future occurrences.
Despite her efforts, Sarah has not received further communication from Woolworths.
‘I haven’t heard back since,’ she said.
‘I’m so put off chicken.’
Her sentiment was echoed by friends who shared similar experiences with the supermarket's hot chickens and minced meat on social media.
'If I had gone to a restaurant, it would be such a big deal,' Sarah argued, highlighting the gravity of the situation.
In response to the incident, a Woolworths spokesperson said, 'We take food quality and safety very seriously and have raised this with our deli team and supplier.'
In a similar story, a Woolworths shopper was disgusted after finding insects in his salad mix.
While offered a refund, the shopper expressed concern over food standards. You can read more about the story here.
Have you ever encountered a problem with the quality or safety of your food? How was it handled by the store? Share your stories in the comments below!
However, for one Woolworths customer, this image was shattered when she made a shocking and stomach-turning discovery.
Sarah, a resident of Leederville, had picked up a roast chicken from the deli section at Woolworths in Mt Hawthorn's The Mezz shopping centre, expecting to serve her family a hassle-free dinner.
Little did she know, her meal would come with an uninvited and horrifying addition—live maggots.
Sarah had a disgusting discovery on her Woolworths roast chicken. Credit: Facebook
The busy working mother had consumed half of the chicken herself before leaving the rest for her family's dinner.
It was only when her husband reheated the chicken that evening that the gruesome discovery was made.
To their horror, they realised they had already eaten part of the contaminated meal.
In a state of panic, Sarah's husband urged her to ‘go throw up, you don’t know what bacteria is in there’.
‘We were just Googling the risks,’ she recalled.
The couple spent the night researching the possible dangers, concerned for their well-being and children.
Sarah contacted Woolworths that night, expressing her deep concern and urging the supermarket to ‘investigate this matter promptly and take the necessary actions to ensure such incidents do not occur in the future’.
The response she received the next morning, however, felt impersonal and possibly ‘AI-generated’, lacking the empathy and urgency the situation demanded.
'It is concerning to hear that the product did not meet our high standards for quality control as they were live maggots,' the email from Woolworths customer service read.
'I would like to sincerely apologise for the experience and inconvenience caused.'
‘I can imagine how disappointing this was for you. Please be assured that Woolworths takes all feedback such as yours very seriously.’
While the email promised that the issue had been ‘forwarded’ to the store's manager, Sarah was not satisfied with the virtual response and decided to visit the store in person.
‘I could tell he was expecting me, he wasn’t surprised,’ she said.
Upon showing the manager a video of the maggot-infested chicken, she felt he was dismissive and uninterested in viewing the evidence.
After some negotiation, Sarah was offered a refund for the chicken, but she insisted on being reimbursed for her entire purchase, totalling $40.
Her primary concern was not just compensation but assurance that measures would be taken to prevent future occurrences.
Despite her efforts, Sarah has not received further communication from Woolworths.
‘I haven’t heard back since,’ she said.
‘I’m so put off chicken.’
Her sentiment was echoed by friends who shared similar experiences with the supermarket's hot chickens and minced meat on social media.
'If I had gone to a restaurant, it would be such a big deal,' Sarah argued, highlighting the gravity of the situation.
In response to the incident, a Woolworths spokesperson said, 'We take food quality and safety very seriously and have raised this with our deli team and supplier.'
In a similar story, a Woolworths shopper was disgusted after finding insects in his salad mix.
While offered a refund, the shopper expressed concern over food standards. You can read more about the story here.
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