After a customer voiced their disappointment with the supermarket chain due to a problem with a well-liked chicken product, Woolworths has provided its response.

The customer shared his frustration on social media, saying that he was left feeling 'duped' after using the scales in his home to measure a tray of RSPCA-Approved Chicken Breast from Woolworths.

The shopper brought attention to the fact that the label on the package indicated that each chicken breast weighed 806g. But when he got them home and checked them with his own weighing scale, he discovered that the actual meat itself only weighed 756g.

He later discovered that the weight indicated on the label actually included the absorbent pad, which can typically be found at the bottom of many trays of supermarket meat, that comes with the packaging.

A shopper's Woolworths chicken breasts were underweight until he added a soak pad. Credit: TikTok.​

If you're not familiar with the item, an absorbent or soak pad is a piece of paper at the bottom of any meat packaging that is used to absorb any excess liquid that may come out of the cut meat.

Some people refer to them as "meat nappies" but we'll probably stay with the term "absorbent or soak pad."

The customer expressed his frustration on social media because the soak pad accounted for 50g of the total weight of the chicken package.

A representative from Woolworths later on came forward and issued a statement regarding the customer's unusual find.

"Our chicken products are weighed by our suppliers prior to distribution," the spokesperson told 7NEWS. "Prior to customers taking the product home, liquid from the meat will naturally transfer to the absorbent pad at the bottom of the packaging."

"We have a range of checks and balances in place to ensure our products comply with strict trade measurement requirements."

These pads can be found in any packaged meat (chicken, steaks, ribs, roasts, ground meats, etc.). Credit: Facebook.​

The store representative pointed out that soak pads weigh less than 10g before being added to the container.

The weight of the soak pad is intended to increase over time as it accumulates water content from the meat product after it has been packaged.

This suggests that while the chicken may have weighed 806g when it was packed at the supplier, 50g of the liquid appears to have migrated to the absorbent pad in the days since.

This in no way suggests that consumers are not receiving the value that they have paid for. Regularly, Woolworths items are audited and their compliance with total weight criteria is verified.

In addition, the National Measurement Institute conducts routine inspections of pre-packaged goods to guarantee that the system's regulations are being followed and that consumers are receiving value for their money.

No meat or food package may include the weight of packaging materials. There are numerous standards that supermarkets must adhere to, and violations have penalties.

Every gram counts these days as the cost of food and other necessities continue to rise. Do you also verify the weight of your purchases after you get them home?

 

[Clyde]

if this is so, why are we paying for the water they have added.

 

[Ricci]

50g of water is unacceptable. Why is there even water present? If I want water in my meat I'm quite capable of putting it there myself. if I'm buying meat I want it to be 100% meat.

 

[Bollocks]

Shopper complains that his chicken buy is 'underweight', Woolies responds​

After a customer voiced their disappointment with the supermarket chain due to a problem with a well-liked chicken product, Woolworths has provided its response.

The customer shared his frustration on social media, saying that he was left feeling 'duped' after using the scales in his home to measure a tray of RSPCA-Approved Chicken Breast from Woolworths.

​

The shopper brought attention to the fact that the label on the package indicated that each chicken breast weighed 806g. But when he got them home and checked them with his own weighing scale, he discovered that the actual meat itself only weighed 756g.

He later discovered that the weight indicated on the label actually included the absorbent pad, which can typically be found at the bottom of many trays of supermarket meat, that comes with the packaging.

A shopper's Woolworths chicken breasts were underweight until he added a soak pad. Credit: TikTok.​

If you're not familiar with the item, an absorbent or soak pad is a piece of paper at the bottom of any meat packaging that is used to absorb any excess liquid that may come out of the cut meat.

Some people refer to them as "meat nappies" but we'll probably stay with the term "absorbent or soak pad."

The customer expressed his frustration on social media because the soak pad accounted for 50g of the total weight of the chicken package.

​

A representative from Woolworths later on came forward and issued a statement regarding the customer's unusual find.

"Our chicken products are weighed by our suppliers prior to distribution," the spokesperson told 7NEWS. "Prior to customers taking the product home, liquid from the meat will naturally transfer to the absorbent pad at the bottom of the packaging."

"We have a range of checks and balances in place to ensure our products comply with strict trade measurement requirements."

These pads can be found in any packaged meat (chicken, steaks, ribs, roasts, ground meats, etc.). Credit: Facebook.​

The store representative pointed out that soak pads weigh less than 10g before being added to the container.

The weight of the soak pad is intended to increase over time as it accumulates water content from the meat product after it has been packaged.

This suggests that while the chicken may have weighed 806g when it was packed at the supplier, 50g of the liquid appears to have migrated to the absorbent pad in the days since.

​

This in no way suggests that consumers are not receiving the value that they have paid for. Regularly, Woolworths items are audited and their compliance with total weight criteria is verified.

In addition, the National Measurement Institute conducts routine inspections of pre-packaged goods to guarantee that the system's regulations are being followed and that consumers are receiving value for their money.

No meat or food package may include the weight of packaging materials. There are numerous standards that supermarkets must adhere to, and violations have penalties.

Every gram counts these days as the cost of food and other necessities continue to rise. Do you also verify the weight of your purchases after you get them home?

Maybe product is injected with water before packaging and some of this is shed into the pad afterwards?

 

[cjw1960]

Shopper complains that his chicken buy is 'underweight', Woolies responds​

After a customer voiced their disappointment with the supermarket chain due to a problem with a well-liked chicken product, Woolworths has provided its response.

The customer shared his frustration on social media, saying that he was left feeling 'duped' after using the scales in his home to measure a tray of RSPCA-Approved Chicken Breast from Woolworths.

​

The shopper brought attention to the fact that the label on the package indicated that each chicken breast weighed 806g. But when he got them home and checked them with his own weighing scale, he discovered that the actual meat itself only weighed 756g.

He later discovered that the weight indicated on the label actually included the absorbent pad, which can typically be found at the bottom of many trays of supermarket meat, that comes with the packaging.

A shopper's Woolworths chicken breasts were underweight until he added a soak pad. Credit: TikTok.​

If you're not familiar with the item, an absorbent or soak pad is a piece of paper at the bottom of any meat packaging that is used to absorb any excess liquid that may come out of the cut meat.

Some people refer to them as "meat nappies" but we'll probably stay with the term "absorbent or soak pad."

The customer expressed his frustration on social media because the soak pad accounted for 50g of the total weight of the chicken package.

​

A representative from Woolworths later on came forward and issued a statement regarding the customer's unusual find.

"Our chicken products are weighed by our suppliers prior to distribution," the spokesperson told 7NEWS. "Prior to customers taking the product home, liquid from the meat will naturally transfer to the absorbent pad at the bottom of the packaging."

"We have a range of checks and balances in place to ensure our products comply with strict trade measurement requirements."

These pads can be found in any packaged meat (chicken, steaks, ribs, roasts, ground meats, etc.). Credit: Facebook.​

The store representative pointed out that soak pads weigh less than 10g before being added to the container.

The weight of the soak pad is intended to increase over time as it accumulates water content from the meat product after it has been packaged.

This suggests that while the chicken may have weighed 806g when it was packed at the supplier, 50g of the liquid appears to have migrated to the absorbent pad in the days since.

​

This in no way suggests that consumers are not receiving the value that they have paid for. Regularly, Woolworths items are audited and their compliance with total weight criteria is verified.

In addition, the National Measurement Institute conducts routine inspections of pre-packaged goods to guarantee that the system's regulations are being followed and that consumers are receiving value for their money.

No meat or food package may include the weight of packaging materials. There are numerous standards that supermarkets must adhere to, and violations have penalties.

Every gram counts these days as the cost of food and other necessities continue to rise. Do you also verify the weight of your purchases after you get them home?

I never buy chicken breasts prepackaged. I go to my local butcher where I know they are fresh and they are $8.99kg plus no soak pad. So I get what I pay for.

 

[JayKay]

50 g of water = 50ml
That's a lot of water.
I'm sure the chicken didn't have renal failure or heart failure and was retaining fluid to become that oedematous.

 

[JamesD]

Shopper complains that his chicken buy is 'underweight', Woolies responds​

After a customer voiced their disappointment with the supermarket chain due to a problem with a well-liked chicken product, Woolworths has provided its response.

The customer shared his frustration on social media, saying that he was left feeling 'duped' after using the scales in his home to measure a tray of RSPCA-Approved Chicken Breast from Woolworths.

​

The shopper brought attention to the fact that the label on the package indicated that each chicken breast weighed 806g. But when he got them home and checked them with his own weighing scale, he discovered that the actual meat itself only weighed 756g.

He later discovered that the weight indicated on the label actually included the absorbent pad, which can typically be found at the bottom of many trays of supermarket meat, that comes with the packaging.

A shopper's Woolworths chicken breasts were underweight until he added a soak pad. Credit: TikTok.​

If you're not familiar with the item, an absorbent or soak pad is a piece of paper at the bottom of any meat packaging that is used to absorb any excess liquid that may come out of the cut meat.

Some people refer to them as "meat nappies" but we'll probably stay with the term "absorbent or soak pad."

The customer expressed his frustration on social media because the soak pad accounted for 50g of the total weight of the chicken package.

​

A representative from Woolworths later on came forward and issued a statement regarding the customer's unusual find.

"Our chicken products are weighed by our suppliers prior to distribution," the spokesperson told 7NEWS. "Prior to customers taking the product home, liquid from the meat will naturally transfer to the absorbent pad at the bottom of the packaging."

"We have a range of checks and balances in place to ensure our products comply with strict trade measurement requirements."

These pads can be found in any packaged meat (chicken, steaks, ribs, roasts, ground meats, etc.). Credit: Facebook.​

The store representative pointed out that soak pads weigh less than 10g before being added to the container.

The weight of the soak pad is intended to increase over time as it accumulates water content from the meat product after it has been packaged.

This suggests that while the chicken may have weighed 806g when it was packed at the supplier, 50g of the liquid appears to have migrated to the absorbent pad in the days since.

​

This in no way suggests that consumers are not receiving the value that they have paid for. Regularly, Woolworths items are audited and their compliance with total weight criteria is verified.

In addition, the National Measurement Institute conducts routine inspections of pre-packaged goods to guarantee that the system's regulations are being followed and that consumers are receiving value for their money.

No meat or food package may include the weight of packaging materials. There are numerous standards that supermarkets must adhere to, and violations have penalties.

Every gram counts these days as the cost of food and other necessities continue to rise. Do you also verify the weight of your purchases after you get them home?

 

[JamesD]

As a sales rep to the meat trade for more years than I care to remember. I stand correction if MUCH has change in the last 20 odd years:-

I understand ice weighs more than water!

More often than not it is "forgotten" to tare the weighing/packaging machine before packaging is commenced. An incorrect weight on 1% of through put adds up to a lot of $$$$.

Wrapping plastic and vacuum pack bags are also used and they weigh more than trays and soak pads.

 

[Robbo128]

I think we might find that animals, and humans, body composition is made up of a large percentage of water. In adult males (human) that percentage is around 60%. I think that a 6,25% water content in the chicken is quiet reasonable...... It doesn't necessarily mean that the water in the absorbent pad was added to the chicken. Imagine how upset we would all be if, when we bought the chicken, it was dry chicken meat.

 

[margaretritchie48]

Shopper complains that his chicken buy is 'underweight', Woolies responds​

After a customer voiced their disappointment with the supermarket chain due to a problem with a well-liked chicken product, Woolworths has provided its response.

The customer shared his frustration on social media, saying that he was left feeling 'duped' after using the scales in his home to measure a tray of RSPCA-Approved Chicken Breast from Woolworths.

​

The shopper brought attention to the fact that the label on the package indicated that each chicken breast weighed 806g. But when he got them home and checked them with his own weighing scale, he discovered that the actual meat itself only weighed 756g.

He later discovered that the weight indicated on the label actually included the absorbent pad, which can typically be found at the bottom of many trays of supermarket meat, that comes with the packaging.

A shopper's Woolworths chicken breasts were underweight until he added a soak pad. Credit: TikTok.​

If you're not familiar with the item, an absorbent or soak pad is a piece of paper at the bottom of any meat packaging that is used to absorb any excess liquid that may come out of the cut meat.

Some people refer to them as "meat nappies" but we'll probably stay with the term "absorbent or soak pad."

The customer expressed his frustration on social media because the soak pad accounted for 50g of the total weight of the chicken package.

​

A representative from Woolworths later on came forward and issued a statement regarding the customer's unusual find.

"Our chicken products are weighed by our suppliers prior to distribution," the spokesperson told 7NEWS. "Prior to customers taking the product home, liquid from the meat will naturally transfer to the absorbent pad at the bottom of the packaging."

"We have a range of checks and balances in place to ensure our products comply with strict trade measurement requirements."

These pads can be found in any packaged meat (chicken, steaks, ribs, roasts, ground meats, etc.). Credit: Facebook.​

The store representative pointed out that soak pads weigh less than 10g before being added to the container.

The weight of the soak pad is intended to increase over time as it accumulates water content from the meat product after it has been packaged.

This suggests that while the chicken may have weighed 806g when it was packed at the supplier, 50g of the liquid appears to have migrated to the absorbent pad in the days since.

​

This in no way suggests that consumers are not receiving the value that they have paid for. Regularly, Woolworths items are audited and their compliance with total weight criteria is verified.

In addition, the National Measurement Institute conducts routine inspections of pre-packaged goods to guarantee that the system's regulations are being followed and that consumers are receiving value for their money.

No meat or food package may include the weight of packaging materials. There are numerous standards that supermarkets must adhere to, and violations have penalties.

Every gram counts these days as the cost of food and other necessities continue to rise. Do you also verify the weight of your purchases after you get them home?

Buy from a butcher not a supermarket. They look after their customers

 

[NotPhilips]

Where was this story dug up?

There's a TikTok image showing the packaging label compared with the customer's scales (which could be wildly inaccurate). "Best before 24.05.20" - maybe the story is two years old, or maybe the chicken's wet from decomposition. Or has it been frozen since 2020 and recently defrosted?

 

[Defiant540]

50 g of water = 50ml
That's a lot of water.
I'm sure the chicken didn't have renal failure or heart failure and was retaining fluid to become that oedematous.

did you swallow a dictionary??? lol