If you're receiving emails from Zip.co stating you owe money, it's crucial to investigate. First, verify the email's authenticity. If you're unsure, contact Zip's customer service directly to confirm the email's legitimacy, as stated on their website.
Have you ever used zip pay ? Were you aware they have a $99 account keeping fee plus a monthly $9.95 fee.
Read this from Reddit
Beware of Zip Pay, they charged me a $99 account keeping fee with no warning
no politics
It is what the title says, signed up with Zip Pay made the first purchase, immediately hit with a $99 account opening fee on top of the $9.95 monthly owing balance fee.
I called and asked to have it refunded and close the account, offered to pay all outstanding balances on the spot except for the $99 fee. As if I had known about this fee prior there is no way I would have used the service.
They refused this outcome, they said I agreed to this fee but at no stage during the sign up process was this ever mentioned, they later sent me a contract I "agreed to", which they didnt show me during the sign up process, nor did they send to me until after I had made my first purchase.
I spoke to a consumer lawyer at work and it sounds like zip technically met they're compliance requirements by having me accept Ts & Cs so I don't have much of a legal leg to stand on. But it's obvious Zip are purposely deceitful in how they display this information to customers. The only public facing warning they have about this fee is "A $0-$99 establishment fee may be required depending on account limit". And apparently selecting the smallest possible account limit means you get the largest possible account fee.
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