Say goodbye to GP appointments: See how pharmacies are changing healthcare consultations

Navigating the healthcare system could feel like a maze at times, especially when dealing with minor ailments.

For our members who have experienced the frustration of securing a GP visit for a mild skin condition, there's some promising news on the horizon that could make your life easier.


In a move that could revolutionise healthcare, hundreds of pharmacies across New South Wales may now treat a range of mild skin conditions.

This massive change could mean that you can skip the GP visit and head straight to your local chemist.

The initiative should not be for convenience's sake but should also help alleviate the strain on GPs.

Allowing local pharmacies to tend to mild skin concerns should also let GPs focus more on pressing medical needs.


compressed-pharmacists-working-together-drugstore.jpeg
Pharmacists may now consult and dispense medicine for several skin conditions. Image Credit: Freepik


The NSW Pharmacy Dermatology Trial has been running for six months.

The trial allowed pharmacists to receive appropriate training to manage conditions such as impetigo (school sores), shingles, mild to moderate eczema, and acute mild plaque psoriasis.

This is an extension of the services some pharmacists already provide, such as consultations for urinary tract infections (UTIs) and resupplying oral contraceptive pills (OCP).


Over 480 pharmacies took part in this trial, and almost 1,500 people had already received their prescriptions directly from pharmacists.

The best part of this program is that the consultations in NSW pharmacies are free.
Patients should only pay for the prescribed medication.

Meanwhile, similar services in the ACT could charge patients for a pharmacy consultation.

According to the Pharmacy Guild of Australia's NSW branch's Catherine Bronger, this initiative should be a critical step in supporting and evolving the healthcare landscape in NSW.

It is a testament to the NSW Government's commitment to managing the supply and accessibility of GPs and relieving pressure on primary care services.


'Imagine, instead of struggling to find a GP appointment to receive a script for a minor skin condition, you could just pop down to your local pharmacy and receive the care you need, when you need it,' NSW Minister for Health Ryan Park stated.

With the trial underway, not all pharmacies or pharmacists could provide this service.

NSW Health provided a list and a map of participating pharmacies here.

Patients may also call their pharmacy ahead of time to check their operating hours or to book a consultation.


Patients should also check if they are eligible for the service.

Infants under six months old and individuals over 65 still need to see a GP should they need treatment for mild to moderate atopic dermatitis (eczema).

Minors under 18 still need a GP for shingles and mild plaque psoriasis treatment.

Lastly, babies under one year old still need to see a GP for impetigo treatment.

For those with severe conditions, the pharmacist may refer you to a doctor or an Emergency Department.
Key Takeaways

  • NSW pharmacies should be able to treat mild skin conditions such as impetigo, shingles, eczema, and mild plaque psoriasis thanks to the NSW Pharmacy Dermatology Trial.
  • Patients could access pharmacy consultations for free in NSW but should pay for any prescribed medication.
  • The initiative should alleviate pressure on GPs by allowing trained pharmacists to manage common skin conditions.
  • There are age restrictions and certain cases where patients will still need to see a GP, but the service should be convenient for eligible individuals.
What are your thoughts on this new development? Have you had the chance to use this service yet? Share your experiences and opinions in the comments below!
 

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I had been to the GP twice about a rash on my face. With the second prescription the chemist said I’m not sure this is right for your condition, if it doesn’t work come back. It didn’t so I did. She gave me some cream which is working. I would definitely go back for advice in the future. I’m in VIC.
 
So instead of being able to pop in to the pharmacy to get prescriptions quickly filled & on your way we will soon have to wait for long periods for this service. I am definitely not in favour of our chemists trying to become our doctors. Doctors spend many more years training for their profession than do chemists. Don't get me wrong. I appreciate all that the chemist does but we need to keep the lines of demarcation clear. It's the same as nurses now thinking they should be able to prescribe things such as antibiotics to patients. Again, they are not trained to do this. I will continue to go to my doctor for treatment of conditions which are not treatable by OTC medications.
 
So instead of being able to pop in to the pharmacy to get prescriptions quickly filled & on your way we will soon have to wait for long periods for this service. I am definitely not in favour of our chemists trying to become our doctors. Doctors spend many more years training for their profession than do chemists. Don't get me wrong. I appreciate all that the chemist does but we need to keep the lines of demarcation clear. It's the same as nurses now thinking they should be able to prescribe things such as antibiotics to patients. Again, they are not trained to do this. I will continue to go to my doctor for treatment of conditions which are not treatable by OTC medications.
l found the chemists here to be very helpful with the minor problems we get.Better than waiting for a month to see a doctor and also someone with a more serious problem could take your place at the surgery
 
So instead of being able to pop in to the pharmacy to get prescriptions quickly filled & on your way we will soon have to wait for long periods for this service. I am definitely not in favour of our chemists trying to become our doctors. Doctors spend many more years training for their profession than do chemists. Don't get me wrong. I appreciate all that the chemist does but we need to keep the lines of demarcation clear. It's the same as nurses now thinking they should be able to prescribe things such as antibiotics to patients. Again, they are not trained to do this. I will continue to go to my doctor for treatment of conditions which are not treatable by OTC medications.
Lucky you. I assume you have a reliable local doctor that you can see at an hours notice. Not everyone in this 'Lucky Country' is as lucky as you.
 
Lucky you. I assume you have a reliable local doctor that you can see at an hours notice. Not everyone in this 'Lucky Country' is as lucky as you.

So instead of being able to pop in to the pharmacy to get prescriptions quickly filled & on your way we will soon have to wait for long periods for this service. I am definitely not in favour of our chemists trying to become our doctors. Doctors spend many more years training for their profession than do chemists. Don't get me wrong. I appreciate all that the chemist does but we need to keep the lines of demarcation clear. It's the same as nurses now thinking they should be able to prescribe things such as antibiotics to patients. Again, they are not trained to do this. I will continue to go to my doctor for treatment of conditions which are not treatable by OTC medications.
Yes GPs spend more years at Uni. but part of their course for Qualified Pharmacists is in fact the same.
At least if a medication has a minor ingredient that the patient is knowingly allergic to they can alert the GP and the customer. I know of at least one case where the Pharmacist has noticed it and contacted the GP or specialist. Part of one medication is potentially life threatening to this one particular. In fact cpr has been used a couple of times
 
Yes GPs spend more years at Uni. but part of their course for Qualified Pharmacists is in fact the same.
At least if a medication has a minor ingredient that the patient is knowingly allergic to they can alert the GP and the customer. I know of at least one case where the Pharmacist has noticed it and contacted the GP or specialist. Part of one medication is potentially life threatening to this one particular. In fact cpr has been used a couple of times
I know someone who was a Pharmacist, and then he went back to Uni to become a GP.
I agree that Pharmacists know everything about medicines and their side effects - thankfully.
 
l found the chemists here to be very helpful with the minor problems we get.Better than waiting for a month to see a doctor and also someone with a more serious problem could take your place at the surgery
I live in a rural area ,big shortage of Doctors, 1month waiting time to see a Doctor. I go to the chemist for my flu shot and my covid shots ,ask my chemist questions re over the counter medicines frequently. I trust my chemist , I would without hesitation ask him to look at a skin problem and take his advice. They have a business to run , they are not going to prescribe willy nilly , their repretation is at stake . Have faith, dont judge. jay2
 
I recently developed dermatitis around my hairline and went to my pharmacist who recommended gel to apply and a special shampoo to use twice a week. The condition is much better. I would recommend trying this avenue. 🌷
 
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Remember, this is a cynical cost-shifting measure by the Poli's.

With this scheme, they don't then have to pay for a doctor (doctors are in short supply because Poli's ignored the warnings of an impending (& yet worsening) undersupply), they pay the Phamacists less (& still some jurisdictions require a patient payment), & the medication is privately supplied entirely at the patient's expense as only a Doctor can issue a PBS-subsided script.

These same Poli's queue up to say paying out of pocket at the Doctors is a bad thing, then sell the idea of paying out of pocket at a Chemist is a good thing!
 
Lucky you. I assume you have a reliable local doctor that you can see at an hours notice. Not everyone in this 'Lucky Country' is as lucky as you.
No, I do not have a doctor I can see at an hour's notice. I wait days/weeks for an appt but I trust the doctor to know the correct treatment, not the pharmacist. Try living in rural Australia where we have to continually put up with doctors not staying in the towns because "there is no night life"!!! Both our surgeries now have closed their book & the next closest town with a doctor is close to 100km away
 
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There are many times over the years that I’ve asked pharmacists for info and I find them to be very helpful and knowledgeable.

From my experience, I would trust a pharmacist more than a few of the GPs I’ve seen over the years.
 
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No, I do not have a doctor I can see at an hour's notice. I wait days/weeks for an appt but I trust the doctor to know the correct treatment, not the pharmacist. Try living in rural Australia where we have to continually put up with doctors not staying in the towns because "there is no night life"!!! Both our surgeries now have closed their book & the next closest town with a doctor is close to 100km away
Can you get the Flying Doctor service?
 
i was suffering from stomach pains for months whento my indian doctor told me to take custard i laughed so i went to my local pharmacy told him he said wait here came back 5mins later with this choclate sugagry stuff in a bottle told me to take it had two lots all gone remember doctors are just failed pharmacist so ive heard
 
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So instead of being able to pop in to the pharmacy to get prescriptions quickly filled & on your way we will soon have to wait for long periods for this service. I am definitely not in favour of our chemists trying to become our doctors. Doctors spend many more years training for their profession than do chemists. Don't get me wrong. I appreciate all that the chemist does but we need to keep the lines of demarcation clear. It's the same as nurses now thinking they should be able to prescribe things such as antibiotics to patients. Again, they are not trained to do this. I will continue to go to my doctor for treatment of conditions which are not treatable by OTC medications.
Pharmacists spend many years training too and have to update their knowledge.
 
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Lucky you. I assume you have a reliable local doctor that you can see at an hours notice. Not everyone in this 'Lucky Country' is as lucky as you.
I use HOTDOCS for appointments & can usually book an appointment the same day or the following day & always at a time to suit me. Best part, this can be done anytime of the day incl. after hours. This is a large Practice with 5 male Drs & the same female Drs, so plenty to choose from if you are male or female. With popular Drs the wait can usually be longer.
 
I had been to the GP twice about a rash on my face. With the second prescription, the chemist said I’m not sure this is right for your condition, if it doesn’t work come back. It didn’t so I did. She gave me some cream which is working. I would go back for advice in the future. I’m in VIC.
I believe most pharmacists can diagnose a lot of common conditions and should be able to supply medications. I have had some more accurate advice from a pharmacist for one condition!!!
 
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Our local pharmacists charge $20 for a consult. I don’t believe this is unfair. No bulk billling within miles
 

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