Savvy shopper shares unusual tactic she uses to dodge scams in Temu!

In the digital age, where online shopping has become as commonplace as a trip to the local supermarket, the convenience of clicking to purchase can sometimes be overshadowed by the lurking threat of cyber scams and data privacy concerns.

However, fear not, because there are ways to navigate these digital waters safely, and one Newcastle native has a peculiar yet effective strategy to share.


Kim Cowan, a self-proclaimed Temu enthusiast from Newcastle, NSW, became somewhat of a pioneer in crafting her own method to sidestep potential scammers on the increasingly popular shopping platform.

Temu, which has been around for just over a year, quickly became a go-to source for ultra-affordable household items, clothing, and more.

However, with great deals often comes great scepticism, especially following recent cybersecurity warnings that have put millions of shoppers on high alert.


Screenshot 2024-04-18 095629.jpg
Kim Cowan, shared her method to avoid scams when buying from Temu during a segment on the Sunrise show. Credits: Facebook / Sunrise


During a segment with consumer expert Shaun White on the Sunrise show, Cowan revealed her unique approach to maintaining her online safety.

Her trick? She uses PayPal or Afterpay for transactions and makes a point of deleting the Temu app after each purchase.

‘I actually just Google first what I like and if I want to buy anything, I’ll download the app (for each purchase),’ Cowan explained.

‘I’ll go into the app then and purchase the items, but I will sit them in my cart for a couple of days. You will get an email to say that stock is low. So if I go on then, and I buy it, I pay by Afterpay or PayPal.’

‘I wait until I get a tracking number for Australia Post, then I delete the app,’ she continued.


While this method is not endorsed for shoppers with security concerns, it's an interesting tactic that underscores the lengths some consumers will go to protect their personal information.

It's worth noting that Cowan has snagged some impressive bargains through Temu, including dresses for around $40, which speaks to the allure of the platform's budget-friendly offerings.

‘The dresses, you’re not buying anything really over $40. This dress, $13.86. And I think it’s nice, it’s bright, it’s not everyone’s cup of tea, but it’s obviously what I like,’ Cowan said.

Temu's business model, which allows consumers to buy directly from manufacturers, certainly helps keep prices low; however, the recent scrutiny over security concerns cannot be ignored.

The company, owned by PDD Holdings and originally started in Shanghai before moving its headquarters to Ireland, has faced growing concerns about the data it collects from purchases.


Cybersecurity expert Susan McLean expressed her worries about the privacy risks for customers.

‘I think every time you use online purchases or online shopping, there is a risk—we’ve seen that with other platforms being hacked over the years,’ she said.

‘We know that Temu, for example, is collecting a lot of data—it’s not hard to find that out.’

‘But the problem is people simply download the app and click “I accept” without understanding what they’re actually accepting,’ she added.

McLean also criticised the bombardment of customers with follow-up emails post-purchase.

‘I think that is one of their methods of keeping you engaged,’ she speculated.

‘Once you’ve made that one purchase, then you are bombarded, and it’s in the hope that the next product they send you might spike an interest.’


In response to these concerns, Temu stated that it does not sell customer data and that its data practices are ‘in line with industry standards’.

‘Temu collects information for the sole purpose of providing and enhancing its e-commerce service to users. Temu does not ask for system permissions to access things like your photos, contacts, or location. Temu does not share financial data with vendors,’ the company explained.

‘At Temu, we prioritise the protection of privacy and are transparent about our data practices.’

Temu stated that it collaborates with its online marketplace sellers to eliminate items that do not correspond to their descriptions.

‘Temu is an online marketplace connecting consumers directly with manufacturers. We work closely with these sellers to ensure that their products are as described, and we have a comprehensive vetting, monitoring and reporting system to ensure that non-compliant products are identified and promptly taken down at any stage of the purchase journey,’ Temu added.


Temu boasts over 80,000 suppliers and stands as the rapidly expanding online retail leader in Australia.

Introduced to the Australian market in April 2023, the app has swiftly ascended to become the eighth-largest online retail brand based on audience size.

Ipsos data revealed that in June alone, Temu garnered over 9.2 million registered users.
Key Takeaways
  • A Newcastle shopper, Kim Cowan, shared her personal method to avoid scams when buying from Temu, involving the use of payment services like PayPal or Afterpay and deleting the app after each purchase.
  • Cybersecurity experts warned about potential privacy risks for customers using Temu, which can include data misuse, though the company denies such practices.
  • Temu, an online marketplace that has rapidly grown in popularity in Australia, connects consumers directly with manufacturers, allowing for lower prices on a wide range of products.
  • The company reportedly has more than 80,000 suppliers and became the eighth-largest online retail brand in terms of audience size in Australia, with over 9.2 million users registered as of June, according to Ipsos data.
Have you tried buying a product from Temu? Have you ever encountered a scam, or do you have your own unique methods for ensuring your online shopping is secure? Share your stories and advice in the comments below!
 
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I have purchased a few things from Temu and have never had a problem. I always use PayPal when buying anything on line. If I can't buy with PayPal I don't buy it.
Me too. If they don't give that option I'll pass
 
My advice and what I do, I pay using paypal and if an email spikes my interest in an item I dont click on it, instead I go to where I have the real ap and purchase through there, been doing this now since Temu opened and not had any problems. I love Temu.
They always refund if I'm not happy with purchase.
 
I highly recommend using PayPal and have already advised all my friends.
It's so much safer not giving your bank details to everyone and their staff have been great in assisting me with several issues when I did not receive or had to return items.
I will not buy anything unless I use PayPal. I had an issue receiving inappropriate goods recently and no response from the supplier. PayPal got me a refund within a week. Think PayPal make on line shopping quite safe
 
if you don't like all the emails just go to settings in the app and turn off the notifications. No more unwanted emails.
 
I use TEMU regularly. I received a fast refund on a couple of items I was not happy with. Otherwise, no problems. Just be careful with sizing of clothing.
 
I use TEMU regularly. I received a fast refund on a couple of items I was not happy with. Otherwise, no problems. Just be careful with sizing of clothing.
When buying clothing make sure you click on the size and check the measurements.
As with clothes here in Australia all manufacturers sizes vary.
Check the size chart and you shouldn't have any problems.
I buy clothes all the time I've never had a problem.
 
I’m more than happy with TEMU. It’s the first place I check when I’m looking for just about anything. I found the clothes are true to size and are about the same quality as say KMart but with more variety. My husband likes the golf accessories. Lots of products that you never knew you needed lol
 
I have nothing but praise for Temu - their products are excellent and they have a huge range of items from clothing, garden stuff, kitchenware, home items through even to makeup and personal items - absolutely amazing, and their prices are fantastic. Lots of my friends and colleagues also shop at Temu and all are happy with their purchases. If you have a problem or dislike an item they immediately refund you - their customer service is excellent. I always pay by PayPal so don't have a concern about being scammed. I also use their website rather than the app so am not bombarded with emails as others have mentioned. I would highly recommend them.
 
I have nothing but praise for Temu - their products are excellent and they have a huge range of items from clothing, garden stuff, kitchenware, home items through even to makeup and personal items - absolutely amazing, and their prices are fantastic. Lots of my friends and colleagues also shop at Temu and all are happy with their purchases. If you have a problem or dislike an item they immediately refund you - their customer service is excellent. I always pay by PayPal so don't have a concern about being scammed. I also use their website rather than the app so am not bombarded with emails as others have mentioned. I would highly recommend them.
it is the snobby ones who have a problem with Temu. I think there clothing is better than KMart with more variety.
 
I have purchased many items from Temu & have had no problems. The parcels appear to have been inspected by customs but this has to be expected to stop smuggling.
 

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