Payments stuck? Banking company crash delays transactions—discover what's happening!
- Replies 5
In the digital age, we've come to rely heavily on the convenience of online banking.
It's become a cornerstone of financial management, allowing us to check balances, transfer funds, and pay bills with just a few clicks or taps.
However, this reliance also means that when a banking service goes down, it can significantly disrupt our daily lives.
This is precisely what happened to ING Australia customers recently.
They faced a nearly day-long outage that left many unable to access their funds and complete transactions.
The trouble began early, around 9 am on Wednesday, when customers reported issues accessing ING Australia's website and banking app.
The problem quickly escalated, with Down Detector, a website that tracks outages, registering over 2300 reports at the peak of the disruption.
As the hours ticked by, customers grew increasingly frustrated, taking to social media to express their concerns and seek updates.
By 7:30 pm, ING had made some progress, with most customers reportedly able to access the app and online banking as usual.
However, the bank provided a contact number for those still facing issues and urged customers to seek assistance.
Amidst the outage, ING Australia issued a scam warning.
Ever-opportunistic scammers tried to exploit the situation by calling customers or posting on social media, claiming they could help restore access.
ING Australia quickly clarified that they would never call customers about online banking services and that all official updates would come directly from their social media pages and website.
The bank acknowledged the inconvenience caused and assured customers that their ability to make payments using a card or mobile device was not impacted, nor were automated scheduled payments.
Despite these assurances, the outage left many customers in a bind. One customer shared their inability to transfer funds to refuel their car for work, while another lamented their lack of access to money upon reaching a holiday destination.
Communication, or the lack thereof, was a significant point of contention.
Customers felt that the bank was slow to inform them about the outage, with some suggesting that ING should have approached the situation with the same urgency that customers needed information.
As the day wore on, some customers reported that services had been restored for them, but the damage to customer trust was already done.
Several users voiced their intention to switch banks, citing the need for reliable and communicative banking services.
In other news, earlier this year, ANZ Bank faced a major outage that disrupted its app and internet banking services, leaving millions of Australians unable to access their online banking.
The incident was linked to a "technology issue" involving a third-party vendor.
Customers started to regain access by 2:45 p.m. on Tuesday, May 21. You can read more about it here.
Have you been affected by the ING Australia outage or a similar situation with another bank? How did you manage, and what lessons did you learn? Share your stories in the comments below.
It's become a cornerstone of financial management, allowing us to check balances, transfer funds, and pay bills with just a few clicks or taps.
However, this reliance also means that when a banking service goes down, it can significantly disrupt our daily lives.
This is precisely what happened to ING Australia customers recently.
They faced a nearly day-long outage that left many unable to access their funds and complete transactions.
The trouble began early, around 9 am on Wednesday, when customers reported issues accessing ING Australia's website and banking app.
A significant service outage was experienced by ING Australia customers, affecting access to the bank's website and app. Credit: Shutterstock
The problem quickly escalated, with Down Detector, a website that tracks outages, registering over 2300 reports at the peak of the disruption.
As the hours ticked by, customers grew increasingly frustrated, taking to social media to express their concerns and seek updates.
By 7:30 pm, ING had made some progress, with most customers reportedly able to access the app and online banking as usual.
However, the bank provided a contact number for those still facing issues and urged customers to seek assistance.
Amidst the outage, ING Australia issued a scam warning.
Ever-opportunistic scammers tried to exploit the situation by calling customers or posting on social media, claiming they could help restore access.
ING Australia quickly clarified that they would never call customers about online banking services and that all official updates would come directly from their social media pages and website.
The bank acknowledged the inconvenience caused and assured customers that their ability to make payments using a card or mobile device was not impacted, nor were automated scheduled payments.
Despite these assurances, the outage left many customers in a bind. One customer shared their inability to transfer funds to refuel their car for work, while another lamented their lack of access to money upon reaching a holiday destination.
Communication, or the lack thereof, was a significant point of contention.
Customers felt that the bank was slow to inform them about the outage, with some suggesting that ING should have approached the situation with the same urgency that customers needed information.
As the day wore on, some customers reported that services had been restored for them, but the damage to customer trust was already done.
Several users voiced their intention to switch banks, citing the need for reliable and communicative banking services.
In other news, earlier this year, ANZ Bank faced a major outage that disrupted its app and internet banking services, leaving millions of Australians unable to access their online banking.
The incident was linked to a "technology issue" involving a third-party vendor.
Customers started to regain access by 2:45 p.m. on Tuesday, May 21. You can read more about it here.
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