Parcel theft epidemic: Australia Post urges vigilance amid growing concerns

In a world where online shopping has become the norm, the convenience of having parcels delivered to our doorsteps is one of the modern luxuries many of us have come to appreciate.

However, this convenience has also given rise to a new kind of opportunistic crime that is causing concern across the nation.

Australia Post is now sounding the alarm, urging residents to stay vigilant after a spate of parcel thefts has been captured on home security systems.


Just this week, two separate incidents in Sydney have highlighted the growing issue.

In Manly, a resident's security camera caught a thief in the act of stealing not one but three parcels right from their front gate.

The following day, a Stanmore local found her parcel had been pilfered, its contents rummaged through and the empty box ‘dumped’ behind her house.

Both residents were surprised by the ‘brazen’ and ‘opportunistic’ actions, prompting Australia Post to encourage individuals to report such criminal behaviour to the police.

An Australia Post spokesperson emphasised the importance of reporting these incidents to the police, stating, ‘Theft of parcels and mail after delivery is a criminal offence and customers should get in touch with police if they suspect their mail has been tampered with or stolen.’


Screenshot 2024-05-17 095358.jpg
Australia Post cautioned residents about a rise in parcel thefts captured on home security cameras. Credits: Facebook / Australia Post Complaints


A recent report from Finder shed light on the alarming frequency of these thefts, revealing that one in five Australians had a parcel stolen between April 2022 and April 2023.

The financial impact is significant, with the average cost of a stolen parcel being $129. This adds up to an estimated $541 million worth of goods stolen in just one year, affecting not only residents but also businesses.


The high cost of living is thought to be a contributing factor to this uptick in parcel theft, with some individuals prompted to ‘bend their morals a little more than usual’ to make ends meet.

Sarah Megginson from Finder commented on the situation: ‘People are strapped for cash at the moment. It's a real slap in the face to have something you've paid for to arrive and then it gets stolen’

‘It's really disheartening to see that this is a trend that is increasing.’

‘It causes problems for a number of people…businesses need to make a profit, residents miss out,’ she added.


In response to this growing problem, Australia Post encouraged the public to take proactive measures to secure their deliveries.

One such measure is the AusPost app, which provides customers with access to self-service parcel lockers for secure storage before collection.

Alternatively, residents can redirect their parcels to a local post office, where they can be held safely until they are able to pick them up in person.


As Australia Post issued a warning to residents following a brazen act captured on camera, concerns about petty crime and its underlying causes come into sharp focus.

The recent incident serves as a reminder of the challenges faced by individuals in the community, shedding light on the desperate measures some may resort to amidst a cost-of-living crisis.

This juxtaposition highlights the complex interplay between socioeconomic pressures and criminal behaviour, prompting a deeper examination of the realities faced by Australians navigating financial hardships.
Key Takeaways
  • Australia Post warned residents to be vigilant after an increase in parcel thefts, which have been documented by home security cameras.
  • Victims were shocked by the ‘brazen’ and ‘opportunistic’ crimes, and Australia Post advised reporting these offences to the police.
  • A Finder report indicated that one in five Australians had a parcel stolen from them in a one-year period, with the average cost of a stolen parcel being $129.
  • Australia Post encouraged the use of its app for access to self-service parcel lockers or redirection of parcels to local post offices for secure collection.
Have you experienced similar problems with your parcel? What are your tips to prevent this from happening to others? Let us know your stories and suggestions in the comments below!
 

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I usually ask a neighbour to get my parcels if I am not at home but will be more vigilant now. We did have a tenant who was stealing parcels but fortunately he has gone. If it wasn't so hard to get to a post office, I would have my parcels delivered there. The trouble with not driving.
 
What has the world come to
Not only do we have to worry about people trying to scam our bank accounts,but low life scum stealing your parcels, home invasions, stabbings, road rage and so it goes on.
I can remember when I didn't have to lock my front door, could leave the keys in the car.
Nobody has any manners these days.
I gave up my seat on a busy bus recently to a very fragile old lady(I'm 77 myself, with arthritis in both knees) while uni students and so called "gentlemen"continued to sit on their rear ends too busy with their phones.
Took my husband's granddaughter out to tea recently, she spent the entire evening on her phone
I'm glad I was born when I was, I can't see the future having much going for it.
Perhaps I'm just having a bad day, but it's only just begun, 5.20 here in WA. Maybe I need a coffee?🤦
 
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What has the world come to
Not only do we have to worry about people trying to scam our bank accounts,but low life scum stealing your parcels, home invasions, stabbings, road rage and so it goes on.
I can remember when I didn't have to lock my front door, could leave the keys in the car.
Nobody has any manners these days.
I gave up my seat on a busy bus recently to a very fragile old lady(I'm 77 myself, with arthritis in FC both knees) while uni students and so called "gentlemen"continued to sit on their rear ends too busy with their phones.
Took my husband's granddaughter out to tea recently, she spent the entire evening on her phone
I'm glad I was born when I was, I can't see the future having much going for it.
Perhaps I'm just having a bad day, but it's only just begun, 5.20 here in WA. Maybe I needs coffee?🤦
Totally agree with you. The bus i usually catch is a Uni bus and no one stands for we older persons, they all have ear pods in and are too busy listening to their phones. And my young greats, one under 10, is always on his device. I despair for the future generations. It is usally we oldies who stand up for people older or more disabled than ourselves.
 
I had a parcel disappear during the Australian Post delivery chain. It was a multi hundred dollar on-line purchase from another Australian state.
😡😩. I had similar experiences years ago when I used to send out extremely large bright royal blue parcels. Some were stolen, others misplaced and would turn up months later. How they could be misplaced is beyond me, it's hardly as if you couldn't see them.
In the meantime irate customers waiting on their stock.
 
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Yes. I had a parcel stolen a couple of years ago. Now buy & have it sent to our local P.O. Twice couriers have just thrown it over the gate & once found it in a bush. They are too lazy to leave it. But now having them delivered to the P.O. Is better.
 
The Indian Aus Post delivery people don't care where it goes.
Where is a diversity in delivery people employed by Australia Post? There were too many cases that some non responsible delivery guys either drop parcel without ringing people or driving away without attempting to deliver. This is a system problem that Aust Post does not recognise.
 
Fortunately I haven’t experienced any problems, yet! My Aus Post lady was concerned recently because she thought people were following her & watching where she delivered parcels to. She is really great & if I’m not home & the package is large it gets dropped off at the PO. We collect up the neighbours parcels if they’re out because their parcels are able to be easily seen from the street. I track everything so know if something has been left & where so can call someone to round it up. Makes me so angry that scumbags go round stealing everything.
 
What has the world come to
Not only do we have to worry about people trying to scam our bank accounts,but low life scum stealing your parcels, home invasions, stabbings, road rage and so it goes on.
I can remember when I didn't have to lock my front door, could leave the keys in the car.
Nobody has any manners these days.
I gave up my seat on a busy bus recently to a very fragile old lady(I'm 77 myself, with arthritis in both knees) while uni students and so called "gentlemen"continued to sit on their rear ends too busy with their phones.
Took my husband's granddaughter out to tea recently, she spent the entire evening on her phone
I'm glad I was born when I was, I can't see the future having much going for it.
Perhaps I'm just having a bad day, but it's only just begun, 5.20 here in WA. Maybe I need a coffee?🤦
I agree with you @mylittletibbies. Sadly, the future looks bleak. ☹️
 
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We have awesome delivery people from Australia post. They never leave parcels in sight, and they hide them really well if we’re not home. He always checks with me the next time to make sure I’ve found them. Also we have really good neighbours so if we get a delivery from a different courier they take it in for us. So lucky.
 
My problem is the curiers that leave parcels on my front steps DIRECTLY IN FRONT OF MY SLOTTED SECURITY GRILL .
SLOTS ARE OBVIOUSLY WIDE ENOUGH TO ACCEPT THE PARCEL.
i find the courier business impossibke to contact.
 
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Reactions: PattiB and DLHM
What has the world come to
Not only do we have to worry about people trying to scam our bank accounts,but low life scum stealing your parcels, home invasions, stabbings, road rage and so it goes on.
I can remember when I didn't have to lock my front door, could leave the keys in the car.
Nobody has any manners these days.
I gave up my seat on a busy bus recently to a very fragile old lady(I'm 77 myself, with arthritis in both knees) while uni students and so called "gentlemen"continued to sit on their rear ends too busy with their phones.
Took my husband's granddaughter out to tea recently, she spent the entire evening on her phone
I'm glad I was born when I was, I can't see the future having much going for it.
Perhaps I'm just having a bad day, but it's only just begun, 5.20 here in WA. Maybe I need a coffee?🤦
Can so relate..., I too get upset about a continual lack of manners! :confused::cautious:
 
My problem is the curiers that leave parcels on my front steps DIRECTLY IN FRONT OF MY SLOTTED SECURITY GRILL .
SLOTS ARE OBVIOUSLY WIDE ENOUGH TO ACCEPT THE PARCEL.
i find the courier business impossibke to contact.
Yes I have problems with Aramax. I even rang their alleged local office to inquire why only one part of my parcel was delivered. The delivery guy just shrugged his shoulders & walked off, so contacted the office & am still waiting to hear back. This was mid last year. The 2nd parcel was delivered but still! No customer service at all.
 
I ask EVERY delivery to PLEASE RING BELL ON ARRIVAL, because I have no cover at my front door, so rain and sun can damage the parcel - and I am always at home 24/7. yet, 50% still can't be bothered.
Another reason why I never order food delivery anymore, except groceries.
 
Yes I have problems with Aramax. I even rang their alleged local office to inquire why only one part of my parcel was delivered. The delivery guy just shrugged his shoulders & walked off, so contacted the office & am still waiting to hear back. This was mid last year. The 2nd parcel was delivered but still! No customer service at all.
I often get my orders in bits and pieces too. I subsequently out, that if multiple different items are ordered together, many are received from different providers or are still awaiting stock. That could be the main reason for multiple deliveries on one order.
 
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