A Melbourne pubgoer was recently met with a surprising and rude response on their receipt after requesting a simple change to their drink. This incident ignited an online debate when the customer shared a photo of their receipt from the Cornish Arms in Brunswick, Melbourne, on social media.

A customer shared a photo of their receipt on social media with a rude remark from the Cornish Arms in Brunswick, Melbourne. Image source: Reddit.

The $222.07 receipt dishes out a message in response to a request for ice in their drinks. Underneath an order of a glass of Terre Forti Pinot Grigio, the receipt read: 'Ice in it f***ing bogans'. Another order of the same wine and a glass of prosecco were also listed with 'ice in it'. The message was presumably a note left for the bartender.

​

Users on social media are outraged by the 'rude' message left for the customer. Some defended the customer for requesting ice in their wine.

'It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get,' one user explained.

Some users defended the customer for requesting ice in their wine. Image source: Freepik.

Another user commented, 'At the end of the day, doesn’t matter what’s “expected” or “appropriate”. The customer has paid for it and can drink it however they like.'

Others called the note a 'funny mistake' and urged the customer to find the humour in it, while one person joked about the group’s 'other menu alterations', such as no dressing on the salad and extra gravy.

​

The pub confirmed it had received a complaint from the customer days after the incident. A spokesperson for the Cornish Arms said 'staff were spoken to and reminded of their workplace responsibilities', and the junior staff member was 'very apologetic, not realising it would print on the customer’s receipt'. The staff member was then placed on a three-month probation.

The customer has since been spoken with and will be returning for a meal at the pub.

​

While this incident has been a reminder for hospitality staff to be mindful of what’s typed in the internal system, it also serves as a reminder for us all to laugh about our mishaps–life’s too short to take everything too seriously!

As our dining experiences evolve unexpectedly, the importance of nurturing a respectful, diplomatic, and understanding environment within the hospitality industry has never been more prevalent. In an era where every receipt, every meal, and every experience can be shared instantly online, it pays to remember that while ‘the customer is always right’ might be an old and overused adage, it still holds its truth.

So, whether it's extra gravy or ice in your wine, the trending motto for the hospitality sector seems to be 'ask, and you shall receive... graciously and without judgement'. And remember, dear members, a little kindness and understanding can never hurt. Let's keep it all chill–just like that pinot grigio!

Members, what are your thoughts on this story? Let us know in the comments section below!

 

[Pudpye]

If I want to be insulted, I will see an expert (my Wife) so keep your inane comments to your self.

 

[Phantom55]

all too often people are looking for something to bitch about ....were all different and look at the environment, we all want to enjoy ourselves ,sure not every joke is funny ,and not every one has the same sense of humour, life too short, be the bigger person , let things ride...its no big deal

 

[Shane/#]

A Melbourne pubgoer was recently met with a surprising and rude response on their receipt after requesting a simple change to their drink. This incident ignited an online debate when the customer shared a photo of their receipt from the Cornish Arms in Brunswick, Melbourne, on social media.

View attachment 26962

A customer shared a photo of their receipt on social media with a rude remark from the Cornish Arms in Brunswick, Melbourne. Image source: Reddit.

The $222.07 receipt dishes out a message in response to a request for ice in their drinks. Underneath an order of a glass of Terre Forti Pinot Grigio, the receipt read: 'Ice in it f***ing bogans'. Another order of the same wine and a glass of prosecco were also listed with 'ice in it'. The message was presumably a note left for the bartender.

​

Users on social media are outraged by the 'rude' message left for the customer. Some defended the customer for requesting ice in their wine.

'It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get,' one user explained.

View attachment 26961

Some users defended the customer for requesting ice in their wine. Image source: Freepik.

Another user commented, 'At the end of the day, doesn’t matter what’s “expected” or “appropriate”. The customer has paid for it and can drink it however they like.'

Others called the note a 'funny mistake' and urged the customer to find the humour in it, while one person joked about the group’s 'other menu alterations', such as no dressing on the salad and extra gravy.

​

The pub confirmed it had received a complaint from the customer days after the incident. A spokesperson for the Cornish Arms said 'staff were spoken to and reminded of their workplace responsibilities', and the junior staff member was 'very apologetic, not realising it would print on the customer’s receipt'. The staff member was then placed on a three-month probation.

The customer has since been spoken with and will be returning for a meal at the pub.

​

While this incident has been a reminder for hospitality staff to be mindful of what’s typed in the internal system, it also serves as a reminder for us all to laugh about our mishaps–life’s too short to take everything too seriously!

As our dining experiences evolve unexpectedly, the importance of nurturing a respectful, diplomatic, and understanding environment within the hospitality industry has never been more prevalent. In an era where every receipt, every meal, and every experience can be shared instantly online, it pays to remember that while ‘the customer is always right’ might be an old and overused adage, it still holds its truth.

So, whether it's extra gravy or ice in your wine, the trending motto for the hospitality sector seems to be 'ask, and you shall receive... graciously and without judgement'. And remember, dear members, a little kindness and understanding can never hurt. Let's keep it all chill–just like that pinot grigio!

Members, what are your thoughts on this story? Let us know in the comments section below!

CAT Piss with ice

 

[joany]

A Melbourne pubgoer was recently met with a surprising and rude response on their receipt after requesting a simple change to their drink. This incident ignited an online debate when the customer shared a photo of their receipt from the Cornish Arms in Brunswick, Melbourne, on social media.

View attachment 26962

A customer shared a photo of their receipt on social media with a rude remark from the Cornish Arms in Brunswick, Melbourne. Image source: Reddit.

The $222.07 receipt dishes out a message in response to a request for ice in their drinks. Underneath an order of a glass of Terre Forti Pinot Grigio, the receipt read: 'Ice in it f***ing bogans'. Another order of the same wine and a glass of prosecco were also listed with 'ice in it'. The message was presumably a note left for the bartender.

​

Users on social media are outraged by the 'rude' message left for the customer. Some defended the customer for requesting ice in their wine.

'It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get,' one user explained.

View attachment 26961

Some users defended the customer for requesting ice in their wine. Image source: Freepik.

Another user commented, 'At the end of the day, doesn’t matter what’s “expected” or “appropriate”. The customer has paid for it and can drink it however they like.'

Others called the note a 'funny mistake' and urged the customer to find the humour in it, while one person joked about the group’s 'other menu alterations', such as no dressing on the salad and extra gravy.

​

The pub confirmed it had received a complaint from the customer days after the incident. A spokesperson for the Cornish Arms said 'staff were spoken to and reminded of their workplace responsibilities', and the junior staff member was 'very apologetic, not realising it would print on the customer’s receipt'. The staff member was then placed on a three-month probation.

The customer has since been spoken with and will be returning for a meal at the pub.

​

While this incident has been a reminder for hospitality staff to be mindful of what’s typed in the internal system, it also serves as a reminder for us all to laugh about our mishaps–life’s too short to take everything too seriously!

As our dining experiences evolve unexpectedly, the importance of nurturing a respectful, diplomatic, and understanding environment within the hospitality industry has never been more prevalent. In an era where every receipt, every meal, and every experience can be shared instantly online, it pays to remember that while ‘the customer is always right’ might be an old and overused adage, it still holds its truth.

So, whether it's extra gravy or ice in your wine, the trending motto for the hospitality sector seems to be 'ask, and you shall receive... graciously and without judgement'. And remember, dear members, a little kindness and understanding can never hurt. Let's keep it all chill–just like that pinot grigio!

Members, what are your thoughts on this story? Let us know in the comments section below!

 

[joany]

How disgusting as the owner of the restaurant I would have given the person instant dismissal no second chances.

 

[Aussie all the Way]

I would have walked to the bar and waved $100 in their faces and said this WAS going to be your TIP, not any more, your TIP now is read the reviews.

 

[Tygie]

A Melbourne pubgoer was recently met with a surprising and rude response on their receipt after requesting a simple change to their drink. This incident ignited an online debate when the customer shared a photo of their receipt from the Cornish Arms in Brunswick, Melbourne, on social media.

View attachment 26962

A customer shared a photo of their receipt on social media with a rude remark from the Cornish Arms in Brunswick, Melbourne. Image source: Reddit.

The $222.07 receipt dishes out a message in response to a request for ice in their drinks. Underneath an order of a glass of Terre Forti Pinot Grigio, the receipt read: 'Ice in it f***ing bogans'. Another order of the same wine and a glass of prosecco were also listed with 'ice in it'. The message was presumably a note left for the bartender.

​

Users on social media are outraged by the 'rude' message left for the customer. Some defended the customer for requesting ice in their wine.

'It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get,' one user explained.

View attachment 26961

Some users defended the customer for requesting ice in their wine. Image source: Freepik.

Another user commented, 'At the end of the day, doesn’t matter what’s “expected” or “appropriate”. The customer has paid for it and can drink it however they like.'

Others called the note a 'funny mistake' and urged the customer to find the humour in it, while one person joked about the group’s 'other menu alterations', such as no dressing on the salad and extra gravy.

​

The pub confirmed it had received a complaint from the customer days after the incident. A spokesperson for the Cornish Arms said 'staff were spoken to and reminded of their workplace responsibilities', and the junior staff member was 'very apologetic, not realising it would print on the customer’s receipt'. The staff member was then placed on a three-month probation.

The customer has since been spoken with and will be returning for a meal at the pub.

​

While this incident has been a reminder for hospitality staff to be mindful of what’s typed in the internal system, it also serves as a reminder for us all to laugh about our mishaps–life’s too short to take everything too seriously!

As our dining experiences evolve unexpectedly, the importance of nurturing a respectful, diplomatic, and understanding environment within the hospitality industry has never been more prevalent. In an era where every receipt, every meal, and every experience can be shared instantly online, it pays to remember that while ‘the customer is always right’ might be an old and overused adage, it still holds its truth.

So, whether it's extra gravy or ice in your wine, the trending motto for the hospitality sector seems to be 'ask, and you shall receive... graciously and without judgement'. And remember, dear members, a little kindness and understanding can never hurt. Let's keep it all chill–just like that pinot grigio!

Members, what are your thoughts on this story? Let us know in the comments section below!

Should've just laughed at it and told them takes one to know an even bigger one

 

[Mr Chips]

The staff in the public service areas are constantly complaining about how they are treated by consumers. Is it any wonder when people of this caliber are given employment? It's hard enough to run a business without employing nasty little individuals who are caugh expressing their normally hidden opinions. The staff involved should have been terminated from theirpositions instanly.

 

[Rolene1962]

My friends and I ask for a separate glass of ice for our wine or bubbles
Yep, probably bogans, but we don't care

 

[MariaG]

I am a non-drinker, however, do expect to receive service when I pay for it regardless of what it is.
The price that drinks are, customers have a right to ask for it to be served a specific way. If it is an over the top request, then the customer needs to be politely advised of it. Who trains these people?
If I ordered something and for whatever reason, asked for a variance, there is no way I would have tolerated such an insult.
I am not afraid to ask for a manager and make my feelings known.
Just shows what an ingrate the server is. Most receipts are issued with a staff member ID on them. I guess he/she didn't care about their job.

 

[Luckyus]

A Melbourne pubgoer was recently met with a surprising and rude response on their receipt after requesting a simple change to their drink. This incident ignited an online debate when the customer shared a photo of their receipt from the Cornish Arms in Brunswick, Melbourne, on social media.

View attachment 26962

A customer shared a photo of their receipt on social media with a rude remark from the Cornish Arms in Brunswick, Melbourne. Image source: Reddit.

The $222.07 receipt dishes out a message in response to a request for ice in their drinks. Underneath an order of a glass of Terre Forti Pinot Grigio, the receipt read: 'Ice in it f***ing bogans'. Another order of the same wine and a glass of prosecco were also listed with 'ice in it'. The message was presumably a note left for the bartender.

​

Users on social media are outraged by the 'rude' message left for the customer. Some defended the customer for requesting ice in their wine.

'It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get,' one user explained.

View attachment 26961

Some users defended the customer for requesting ice in their wine. Image source: Freepik.

Another user commented, 'At the end of the day, doesn’t matter what’s “expected” or “appropriate”. The customer has paid for it and can drink it however they like.'

Others called the note a 'funny mistake' and urged the customer to find the humour in it, while one person joked about the group’s 'other menu alterations', such as no dressing on the salad and extra gravy.

​

The pub confirmed it had received a complaint from the customer days after the incident. A spokesperson for the Cornish Arms said 'staff were spoken to and reminded of their workplace responsibilities', and the junior staff member was 'very apologetic, not realising it would print on the customer’s receipt'. The staff member was then placed on a three-month probation.

The customer has since been spoken with and will be returning for a meal at the pub.

​

While this incident has been a reminder for hospitality staff to be mindful of what’s typed in the internal system, it also serves as a reminder for us all to laugh about our mishaps–life’s too short to take everything too seriously!

As our dining experiences evolve unexpectedly, the importance of nurturing a respectful, diplomatic, and understanding environment within the hospitality industry has never been more prevalent. In an era where every receipt, every meal, and every experience can be shared instantly online, it pays to remember that while ‘the customer is always right’ might be an old and overused adage, it still holds its truth.

So, whether it's extra gravy or ice in your wine, the trending motto for the hospitality sector seems to be 'ask, and you shall receive... graciously and without judgement'. And remember, dear members, a little kindness and understanding can never hurt. Let's keep it all chill–just like that pinot grigio!

Members, what are your thoughts on this story? Let us know in the comments section below!

Having been in the businesss for quite a number of years, the customer isn't always necessarily always right, how ever in this case he certainly seems to be. Personally I used to prefer single malt and used to cringe when people used to ask for water, or coke?? although one cube of ice was exceptable.Call me a shob if you like cause i don't care, thats just th way I liked it.

 

[Cheezil]

A Melbourne pubgoer was recently met with a surprising and rude response on their receipt after requesting a simple change to their drink. This incident ignited an online debate when the customer shared a photo of their receipt from the Cornish Arms in Brunswick, Melbourne, on social media.

View attachment 26962

A customer shared a photo of their receipt on social media with a rude remark from the Cornish Arms in Brunswick, Melbourne. Image source: Reddit.

The $222.07 receipt dishes out a message in response to a request for ice in their drinks. Underneath an order of a glass of Terre Forti Pinot Grigio, the receipt read: 'Ice in it f***ing bogans'. Another order of the same wine and a glass of prosecco were also listed with 'ice in it'. The message was presumably a note left for the bartender.

​

Users on social media are outraged by the 'rude' message left for the customer. Some defended the customer for requesting ice in their wine.

'It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get,' one user explained.

View attachment 26961

Some users defended the customer for requesting ice in their wine. Image source: Freepik.

Another user commented, 'At the end of the day, doesn’t matter what’s “expected” or “appropriate”. The customer has paid for it and can drink it however they like.'

Others called the note a 'funny mistake' and urged the customer to find the humour in it, while one person joked about the group’s 'other menu alterations', such as no dressing on the salad and extra gravy.

​

The pub confirmed it had received a complaint from the customer days after the incident. A spokesperson for the Cornish Arms said 'staff were spoken to and reminded of their workplace responsibilities', and the junior staff member was 'very apologetic, not realising it would print on the customer’s receipt'. The staff member was then placed on a three-month probation.

The customer has since been spoken with and will be returning for a meal at the pub.

​

While this incident has been a reminder for hospitality staff to be mindful of what’s typed in the internal system, it also serves as a reminder for us all to laugh about our mishaps–life’s too short to take everything too seriously!

As our dining experiences evolve unexpectedly, the importance of nurturing a respectful, diplomatic, and understanding environment within the hospitality industry has never been more prevalent. In an era where every receipt, every meal, and every experience can be shared instantly online, it pays to remember that while ‘the customer is always right’ might be an old and overused adage, it still holds its truth.

So, whether it's extra gravy or ice in your wine, the trending motto for the hospitality sector seems to be 'ask, and you shall receive... graciously and without judgement'. And remember, dear members, a little kindness and understanding can never hurt. Let's keep it all chill–just like that pinot grigio!

Members, what are your thoughts on this story? Let us know in the comments section below!

Lighten up haha!
If i were that customer i would've thought it was hilarious! Kid has a great sense of humour in his workplace! Too many shitty places to work these days, can't even have a bit of fun any more it seems!

 

[Luckyus]

CAT Piss with ice

The ice would probably make it more palatble.

 

[cheviegirl34]

A Melbourne pubgoer was recently met with a surprising and rude response on their receipt after requesting a simple change to their drink. This incident ignited an online debate when the customer shared a photo of their receipt from the Cornish Arms in Brunswick, Melbourne, on social media.

View attachment 26962

A customer shared a photo of their receipt on social media with a rude remark from the Cornish Arms in Brunswick, Melbourne. Image source: Reddit.

The $222.07 receipt dishes out a message in response to a request for ice in their drinks. Underneath an order of a glass of Terre Forti Pinot Grigio, the receipt read: 'Ice in it f***ing bogans'. Another order of the same wine and a glass of prosecco were also listed with 'ice in it'. The message was presumably a note left for the bartender.

​

Users on social media are outraged by the 'rude' message left for the customer. Some defended the customer for requesting ice in their wine.

'It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get,' one user explained.

View attachment 26961

Some users defended the customer for requesting ice in their wine. Image source: Freepik.

Another user commented, 'At the end of the day, doesn’t matter what’s “expected” or “appropriate”. The customer has paid for it and can drink it however they like.'

Others called the note a 'funny mistake' and urged the customer to find the humour in it, while one person joked about the group’s 'other menu alterations', such as no dressing on the salad and extra gravy.

​

The pub confirmed it had received a complaint from the customer days after the incident. A spokesperson for the Cornish Arms said 'staff were spoken to and reminded of their workplace responsibilities', and the junior staff member was 'very apologetic, not realising it would print on the customer’s receipt'. The staff member was then placed on a three-month probation.

The customer has since been spoken with and will be returning for a meal at the pub.

​

While this incident has been a reminder for hospitality staff to be mindful of what’s typed in the internal system, it also serves as a reminder for us all to laugh about our mishaps–life’s too short to take everything too seriously!

As our dining experiences evolve unexpectedly, the importance of nurturing a respectful, diplomatic, and understanding environment within the hospitality industry has never been more prevalent. In an era where every receipt, every meal, and every experience can be shared instantly online, it pays to remember that while ‘the customer is always right’ might be an old and overused adage, it still holds its truth.

So, whether it's extra gravy or ice in your wine, the trending motto for the hospitality sector seems to be 'ask, and you shall receive... graciously and without judgement'. And remember, dear members, a little kindness and understanding can never hurt. Let's keep it all chill–just like that pinot grigio!

Members, what are your thoughts on this story? Let us know in the comments section below!

That is so rude! I would never go back there. Just look at how much money he spent in their pub!!!!!very expensive meal!!