Air travel isn't only convenient; it can prove rewarding, too—especially for subscribers of schemes like Qantas’ Frequent Flyer program who have managed to accrue points over years of patronage.

But sometimes, we lose loved ones when we least expect it—which was a major issue for many Qantas passengers, who argued the company's longstanding policy that saw members' points cancelled after their death was unfair.

This issue led Qantas Airways to change its Frequent Flyer program.

CEO Vanessa Hudson has announced the policy change that family members can now transfer a deceased Frequent Flyer’s points to their account.

The application must be made in writing within 12 months of the person's death by an executor or administrator of their estate. They are also required to show proof of death upon application.

Qantas now allows the transfer of Frequent Flyer points to the deceased’s loved ones. Credit: Unsplash

The points will then take on the same expiry date as any other points in the recipient's account, and the deceased's account will be closed permanently.

However, status credits—which count towards reaching and keeping your Qantas Frequent Flyer status and the privileges included—are still not eligible for transfer. This means these will be lost when a member passes away.

The airline's move comes after a rocky couple of months for the flag carrier, marked particularly by the exit of former CEO Alan Joyce.

Early this month, a widow was denied her request to transfer 6,800 Frequent Flyer points from her late husband’s account to hers.

She was ‘cranky’ with Qantas’s move, pointing out that although she sought clarification with the airline after hearing of their change of heart on post-death point transfers, she received no response.

‘I don't know if they're just ignoring me. I've just had enough,’ she said.

‘Everywhere I turn, there's a barrier, and what's 6,800 points to them? They are trying to keep their reputation intact, and until I heard that announcement, I was done with it.’

'Now I still haven't heard, and I am cranky about it.’

Qantas’ latest move is expected to level the playing field somewhat, as rival airline Virgin Australia also allows Velocity points to be inherited by a loved one, but only if the transfer is stipulated in a person’s will.

Who can inherit Qantas points?

According to Qantas, 'eligible family members' are those that can 'demonstrate to reasonable satisfaction' that they are any of the following:

• Husband or wife
• Parent or step-parent
• Domestic or de facto partner
• Child, brother or sister
• Half-brother or half-sister
• Grandparent
• Grandchild
• Daughter-in-law or son-in-law
• Brother-in-law or sister-in-law
• Father-in-law or mother-in-law
• Aunt or uncle
• Nephew or niece
• First cousin

Key Takeaways

• Qantas has revised its policy to allow Frequent Flyer points to be transferred after the point-holder's death.
• The application to transfer the deceased's unexpired points must be made by the executor or administrator of their estate within 12 months of death.
• The list of 'eligible family members' includes partners, children, siblings, grandparents, grandchildren, in-laws, aunts, uncles, nieces, nephews, and first cousins.

What do you think of this new policy? Share your thoughts in the comments below!

 

[Januvia1952]

Air travel isn't only convenient; it can prove rewarding, too—especially for subscribers of schemes like Qantas’ Frequent Flyer program who have managed to accrue points over years of patronage.

But sometimes, we lose loved ones when we least expect it—which was a major issue for many Qantas passengers, who argued the company's longstanding policy that saw members' points cancelled after their death was unfair.

This issue led Qantas Airways to change its Frequent Flyer program.

CEO Vanessa Hudson has announced the policy change that family members can now transfer a deceased Frequent Flyer’s points to their account.

The application must be made in writing within 12 months of the person's death by an executor or administrator of their estate. They are also required to show proof of death upon application.

View attachment 34684

Qantas now allows the transfer of Frequent Flyer points to the deceased’s loved ones. Credit: Unsplash

The points will then take on the same expiry date as any other points in the recipient's account, and the deceased's account will be closed permanently.

However, status credits—which count towards reaching and keeping your Qantas Frequent Flyer status and the privileges included—are still not eligible for transfer. This means these will be lost when a member passes away.

The airline's move comes after a rocky couple of months for the flag carrier, marked particularly by the exit of former CEO Alan Joyce.

Early this month, a widow was denied her request to transfer 6,800 Frequent Flyer points from her late husband’s account to hers.

She was ‘cranky’ with Qantas’s move, pointing out that although she sought clarification with the airline after hearing of their change of heart on post-death point transfers, she received no response.

‘I don't know if they're just ignoring me. I've just had enough,’ she said.

‘Everywhere I turn, there's a barrier, and what's 6,800 points to them? They are trying to keep their reputation intact, and until I heard that announcement, I was done with it.’

'Now I still haven't heard, and I am cranky about it.’

Qantas’ latest move is expected to level the playing field somewhat, as rival airline Virgin Australia also allows Velocity points to be inherited by a loved one, but only if the transfer is stipulated in a person’s will.

Who can inherit Qantas points?

According to Qantas, 'eligible family members' are those that can 'demonstrate to reasonable satisfaction' that they are any of the following:

• Husband or wife
• Parent or step-parent
• Domestic or de facto partner
• Child, brother or sister
• Half-brother or half-sister
• Grandparent
• Grandchild
• Daughter-in-law or son-in-law
• Brother-in-law or sister-in-law
• Father-in-law or mother-in-law
• Aunt or uncle
• Nephew or niece
• First cousin

Key Takeaways

• Qantas has revised its policy to allow Frequent Flyer points to be transferred after the point-holder's death.
• The application to transfer the deceased's unexpired points must be made by the executor or administrator of their estate within 12 months of death.
• The list of 'eligible family members' includes partners, children, siblings, grandparents, grandchildren, in-laws, aunts, uncles, nieces, nephews, and first cousins.

What do you think of this new policy? Share your thoughts in the comments below!

Good ! But who knows with Virgin they have to be in a will ?

 

[DLHM]

Air travel isn't only convenient; it can prove rewarding, too—especially for subscribers of schemes like Qantas’ Frequent Flyer program who have managed to accrue points over years of patronage.

But sometimes, we lose loved ones when we least expect it—which was a major issue for many Qantas passengers, who argued the company's longstanding policy that saw members' points cancelled after their death was unfair.

This issue led Qantas Airways to change its Frequent Flyer program.

CEO Vanessa Hudson has announced the policy change that family members can now transfer a deceased Frequent Flyer’s points to their account.

The application must be made in writing within 12 months of the person's death by an executor or administrator of their estate. They are also required to show proof of death upon application.

View attachment 34684

Qantas now allows the transfer of Frequent Flyer points to the deceased’s loved ones. Credit: Unsplash

The points will then take on the same expiry date as any other points in the recipient's account, and the deceased's account will be closed permanently.

However, status credits—which count towards reaching and keeping your Qantas Frequent Flyer status and the privileges included—are still not eligible for transfer. This means these will be lost when a member passes away.

The airline's move comes after a rocky couple of months for the flag carrier, marked particularly by the exit of former CEO Alan Joyce.

Early this month, a widow was denied her request to transfer 6,800 Frequent Flyer points from her late husband’s account to hers.

She was ‘cranky’ with Qantas’s move, pointing out that although she sought clarification with the airline after hearing of their change of heart on post-death point transfers, she received no response.

‘I don't know if they're just ignoring me. I've just had enough,’ she said.

‘Everywhere I turn, there's a barrier, and what's 6,800 points to them? They are trying to keep their reputation intact, and until I heard that announcement, I was done with it.’

'Now I still haven't heard, and I am cranky about it.’

Qantas’ latest move is expected to level the playing field somewhat, as rival airline Virgin Australia also allows Velocity points to be inherited by a loved one, but only if the transfer is stipulated in a person’s will.

Who can inherit Qantas points?

According to Qantas, 'eligible family members' are those that can 'demonstrate to reasonable satisfaction' that they are any of the following:

• Husband or wife
• Parent or step-parent
• Domestic or de facto partner
• Child, brother or sister
• Half-brother or half-sister
• Grandparent
• Grandchild
• Daughter-in-law or son-in-law
• Brother-in-law or sister-in-law
• Father-in-law or mother-in-law
• Aunt or uncle
• Nephew or niece
• First cousin

Key Takeaways

• Qantas has revised its policy to allow Frequent Flyer points to be transferred after the point-holder's death.
• The application to transfer the deceased's unexpired points must be made by the executor or administrator of their estate within 12 months of death.
• The list of 'eligible family members' includes partners, children, siblings, grandparents, grandchildren, in-laws, aunts, uncles, nieces, nephews, and first cousins.

What do you think of this new policy? Share your thoughts in the comments below!

Don’t understand why it took Qantas such a long time to implement this new policy. Too late for me. When you read the long list of “eligible family members”, it makes even less sense to me that I couldn’t claim FF points after my husband’s death.

 

[Staffordshire Whippet]

New Qantas policy allows transfer of Frequent Flyer points after death​

....but will the Points Recipients be able to redeem the Points without themselves dying of old age?

 

[Rob44]

I would rather Qantas provided decent amounts of leg-room for tall people in its cattle class seats. At present only those who are vertically challenged, such as the former CEO of Qantas, can sit in those seats with any semblance of comfort.

 

[Jest]

Air travel isn't only convenient; it can prove rewarding, too—especially for subscribers of schemes like Qantas’ Frequent Flyer program who have managed to accrue points over years of patronage.

But sometimes, we lose loved ones when we least expect it—which was a major issue for many Qantas passengers, who argued the company's longstanding policy that saw members' points cancelled after their death was unfair.

This issue led Qantas Airways to change its Frequent Flyer program.

CEO Vanessa Hudson has announced the policy change that family members can now transfer a deceased Frequent Flyer’s points to their account.

The application must be made in writing within 12 months of the person's death by an executor or administrator of their estate. They are also required to show proof of death upon application.

View attachment 34684

Qantas now allows the transfer of Frequent Flyer points to the deceased’s loved ones. Credit: Unsplash

The points will then take on the same expiry date as any other points in the recipient's account, and the deceased's account will be closed permanently.

However, status credits—which count towards reaching and keeping your Qantas Frequent Flyer status and the privileges included—are still not eligible for transfer. This means these will be lost when a member passes away.

The airline's move comes after a rocky couple of months for the flag carrier, marked particularly by the exit of former CEO Alan Joyce.

Early this month, a widow was denied her request to transfer 6,800 Frequent Flyer points from her late husband’s account to hers.

She was ‘cranky’ with Qantas’s move, pointing out that although she sought clarification with the airline after hearing of their change of heart on post-death point transfers, she received no response.

‘I don't know if they're just ignoring me. I've just had enough,’ she said.

‘Everywhere I turn, there's a barrier, and what's 6,800 points to them? They are trying to keep their reputation intact, and until I heard that announcement, I was done with it.’

'Now I still haven't heard, and I am cranky about it.’

Qantas’ latest move is expected to level the playing field somewhat, as rival airline Virgin Australia also allows Velocity points to be inherited by a loved one, but only if the transfer is stipulated in a person’s will.

Who can inherit Qantas points?

According to Qantas, 'eligible family members' are those that can 'demonstrate to reasonable satisfaction' that they are any of the following:

• Husband or wife
• Parent or step-parent
• Domestic or de facto partner
• Child, brother or sister
• Half-brother or half-sister
• Grandparent
• Grandchild
• Daughter-in-law or son-in-law
• Brother-in-law or sister-in-law
• Father-in-law or mother-in-law
• Aunt or uncle
• Nephew or niece
• First cousin

Key Takeaways

• Qantas has revised its policy to allow Frequent Flyer points to be transferred after the point-holder's death.
• The application to transfer the deceased's unexpired points must be made by the executor or administrator of their estate within 12 months of death.
• The list of 'eligible family members' includes partners, children, siblings, grandparents, grandchildren, in-laws, aunts, uncles, nieces, nephews, and first cousins.

What do you think of this new policy? Share your thoughts in the comments below!

funny how things can be changed so quickly. I am happy for those who qualify.

 

[DLHM]

funny how things can be changed so quickly. I am happy for those who qualify.

Perhaps I’m just greedy, but I feel cheated not be able to claim my late husband’s points. He had many, many more points than I have. Seems such a waste. But yes, as you say, it’s good for those who qualify.

 

[Jest]

Perhaps I’m just greedy, but I feel cheated not be able to claim my late husband’s points. He had many, many more points than I have. Seems such a waste. But yes, as you say, it’s good for those who qualify.

no you are not greedy. you now, according to this can apply, so go for it. best of british.

 

[Staffordshire Whippet]

I would rather Qantas provided decent amounts of leg-room for tall people in its cattle class seats. At present only those who are vertically challenged, such as the former CEO of Qantas, can sit in those seats with any semblance of comfort.

Which, of course, is the LAST place the Leprechaun would sit!