Network outages hit six major banks disrupting online services
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In an age where digital banking has become the norm, the reliability of these services is paramount.
However, the digital world is not without its hiccups, as was made evident last Thursday when customers of at least six Australian financial institutions were left in the lurch due to network outages that affected payments, transfers, and account access.
The outages affected payments, transfers, and even access to accounts, leaving many customers in a lurch.
The banks affected by this unexpected glitch included Ubank, Bank Australia, Defence Bank, Beyond Bank, People's Choice, and P&N Bank.
Customers began reporting issues early Thursday morning, with many unable to access their banking apps.
By late afternoon, all six banks had posted notices on their websites acknowledging the issue. However, by mid-evening, some of these notices had been removed.
A spokesperson from Ubank confirmed that their systems were being restored, and customers could now use their apps and online banking, including Osko payments, as of 9 pm AEDT.
'Our teams are continuing to monitor this closely. As our app and online banking platforms come back up online, we'd like to thank our customers for their patience throughout the day and apologise again for the inconvenience caused,' the spokesperson explained.
Osko, a payment service from Bpay, allows banking customers to make automatic transfers to other accounts. This service was among those affected by the outage.
Bank Australia also issued an apology and urged its customers to exercise caution when making payments.
'As we continue to investigate issues with our app and internet banking performance, some customers may see successful payments highlighted as failed, and payments take longer to arrive at their destination,' read the note on their website, which has since been removed.
'We ask customers to look closely at their accounts prior to resubmitting payment to avoid duplicates.'
NAB confirmed they had not experienced any issues, and none of the other banks had any announcements on their websites informing customers of banking issues.
In similar news, thousands of Vodafone customers across Australia were left without mobile phone service when the network crashed recently.
A spokesperson from Vodafone confirmed the outage, saying, 'We can confirm a brief technical issue this afternoon caused intermittent disruption to some mobile services including calls and data.'
'Our technical teams have resolved the issue, and services are returning to normal.'
'We apologise to our customers for the inconvenience and thank them for their patience.'
Social media was flooded with complaints from disgruntled users who were caught in highly inconvenient situations due to the network crash.
You can read more about this here.
Have you been affected by the recent network outages? Feel free to share your experiences below!
However, the digital world is not without its hiccups, as was made evident last Thursday when customers of at least six Australian financial institutions were left in the lurch due to network outages that affected payments, transfers, and account access.
The outages affected payments, transfers, and even access to accounts, leaving many customers in a lurch.
The banks affected by this unexpected glitch included Ubank, Bank Australia, Defence Bank, Beyond Bank, People's Choice, and P&N Bank.
Several online banking services were disrupted by network outages on Thursday. Image source: tonodiaz on Freepik.
Customers began reporting issues early Thursday morning, with many unable to access their banking apps.
By late afternoon, all six banks had posted notices on their websites acknowledging the issue. However, by mid-evening, some of these notices had been removed.
A spokesperson from Ubank confirmed that their systems were being restored, and customers could now use their apps and online banking, including Osko payments, as of 9 pm AEDT.
'Our teams are continuing to monitor this closely. As our app and online banking platforms come back up online, we'd like to thank our customers for their patience throughout the day and apologise again for the inconvenience caused,' the spokesperson explained.
Osko, a payment service from Bpay, allows banking customers to make automatic transfers to other accounts. This service was among those affected by the outage.
Bank Australia also issued an apology and urged its customers to exercise caution when making payments.
'As we continue to investigate issues with our app and internet banking performance, some customers may see successful payments highlighted as failed, and payments take longer to arrive at their destination,' read the note on their website, which has since been removed.
'We ask customers to look closely at their accounts prior to resubmitting payment to avoid duplicates.'
NAB confirmed they had not experienced any issues, and none of the other banks had any announcements on their websites informing customers of banking issues.
In similar news, thousands of Vodafone customers across Australia were left without mobile phone service when the network crashed recently.
A spokesperson from Vodafone confirmed the outage, saying, 'We can confirm a brief technical issue this afternoon caused intermittent disruption to some mobile services including calls and data.'
'Our technical teams have resolved the issue, and services are returning to normal.'
'We apologise to our customers for the inconvenience and thank them for their patience.'
Social media was flooded with complaints from disgruntled users who were caught in highly inconvenient situations due to the network crash.
You can read more about this here.
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