'More than upgrading an old phone': Expert shares essential checklist before the looming 3G network shutdown

As the clock ticks down to the impending 3G network shutdown, many small and family-owned businesses found themselves in a technological bind.

The 3G network has been a backbone for various devices and services and is scheduled to be turned off by Monday, 28 October.

This transition could disrupt essential business operations if not prepared.


Australian Small Business and Family Enterprise Ombudsman Bruce Billson expressed his concern that many businesses might not fully grasp the extent of this change.

'This change is about far more than upgrading an old 3G phone,' Mr Billson stated, emphasising the need for greater awareness and preparation.

The 3G shutdown could also affect other technologies that rely on wireless communications.


compressed-business counter.jpeg
Businesses reliant on 3G devices were urged to check their equipment before the shutdown. Image Credit: Pexels/iMin Technology


These include fire alarms, remote sensors, medical monitors, tap-to-pay pads, EFTPOS terminals, security systems, cameras, elevator telephones, and more.

'Quite understandably, many of us focus on what the piece of kit actually does and the timesaving or technology-enhancing way it allows us to get on with business,' Mr Billson said.

'It would be terrible if the first time you learn it runs on 3G is when it shuts down, and that might be critical to your business operations.'


Some 4G devices run on 3G, and devices purchased overseas could be affected by the shutdown.

Australia has been preparing for the network closure since 2019.

TPG Telecom/Vodafone already switched its 3G network off, with Telstra and Optus following suit.

While service providers made extensive efforts to advise customers about the impending changes, the Ombudsman pointed out that more could be done to identify and inform those unknowingly reliant on 3G-dependent products.

The responsibility to act, however, largely falls on the consumers and business owners themselves.


To avoid becoming a '3G casualty', the Ombudsman released a checklist to ensure businesses are not caught off guard by the shutdown.

You may read the Australian Small Business and Family Enterprise Ombudsman's checklist here:
3G Shutdown Checklist.png


The transition from 3G to more advanced networks came with the promise of faster, more reliable connections.

However, businesses should take proactive steps to adapt to these changes.

By following the checklist and seeking assistance from networks, businesses and even homeowners could navigate this technological shift without interrupting their daily lives.

It's not just about staying connected; it's about ensuring the safety, security, and efficiency of the devices people use every day.
Key Takeaways

  • The Australian Small Business and Family Enterprise Ombudsman released a 12-day checklist ahead of the 3G network shutdown to prevent disruption among businesses.
  • Businesses were urged to check a range of technologies, such as EFTPOS terminals, medical monitors, security systems, and more, which could rely on 3G connectivity.
  • Telstra and Optus are scheduled to switch off their 3G networks by Monday, 28 October.
  • Despite efforts by service providers to inform customers, the Ombudsman shared his concerns about a lack of awareness about upgrading or replacing 3G-reliant technology.
Have you started preparing for the 3G shutdown? Are there any devices or services you're concerned about during the network transition? Share your thoughts, experiences and opinions with us in the comments below.
 
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I can't wait for the chaos and anarchy the will follow.... sit back and laugh the head off.
 
It's always more money for the Telcos when replacing those phones.
That's what I mean—thousands of $$$ spent on new phones that cost nickels and dimes to produce. I have read that the latest iPhone costs $50 to produce and we pay (I use the term "WE" loosely) as I wouldn't touch an iPhone.
 
It just means I will have no phone. I am buggered if I will spend a cent on a replacement phone..... they can provide me with a replacement phone..they wanted 5G
I fully agree with you, it cost quite bit of money, people on pension would find it very hard to buy another phone, all this bloody technology is driving us crazy, and no doubt in another few years they will up it again.
 
Unbelievable!! Australia will actually update some technology the same time as the rest of the world for a change. 😲
USA have already switched off their 3G. The last of the 4 main UK networks closes theirs at the end of the year.
 
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I fully agree with you, it cost quite bit of money, people on pension would find it very hard to buy another phone, all this bloody technology is driving us crazy, and no doubt in another few years they will up it again.
Greedy bast****! This thing cost next to nothing to produce
 
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It just means I will have no phone. I am buggered if I will spend a cent on a replacement phone..... they can provide me with a replacement phone..they wanted 5G
I don't have a mobile phone any more. I only had a little flip phone but got rid of it in 2020. Life goes on.
 
Same here - you want me to update then you provide me with a free replacement phone. Oh well, all this means to me is I go back to living in the 70's/80's before all this crap was invented.
I don't have a mobile phone nor does my husband. We manage OK without them.
 
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Same here - you want me to update then you provide me with a free replacement phone. Oh well, all this means to me is I go back to living in the 70's/80's before all this crap was invented.
Next, we will be chiselling away at the rocks .
If the mobile phone is to be the primary form of contact then I am afraid to say I'm out of the picture...no contact with anyone, no banking.....
 
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