Medicare 'misconception' leaves P&O cruise passengers with massive hospital bill

Embarking on a cruise is often seen as a time for relaxation and enjoyment, a chance to dance the night away under the stars as the ocean waves gently rock the ship.

However, for one Australian family, a night of fun turned into a financial nightmare.

This, in turn, exposed one Medicare' misconception' that could cost unwary travellers thousands of dollars.


The incident occurred aboard the Pacific Adventure, a P&O cruise ship journeying from Sydney to Queensland, with extended trips to Vanuatu.

One of the passengers suffered a severe injury while dancing.

The woman's ankle was 'shattered', which required immediate medical attention from the ship's doctors.

The shock came not only with the injury but with the revelation that Medicare would not cover the medical care needed.


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P&O passengers faced a hefty hospital bill of $8,000 after shattering their ankle. Image Credit: Shutterstock/My Photo Bank


The passenger's sister took to social media to share the harrowing experience and the hefty price tag that came with it.

'X-rays taken by doctors in the medical centre revealed a dislocated ankle and several serious fractures,' she posted, highlighting the importance of potential medical costs on board.

The final bill for the medical treatment amounted to around $8,000—a devastating sum had they not had travel insurance.

'Medicare does not cover domestic cruises,' she said.

'We do not leave home without it.'

The incident served as a stark reminder to travellers, especially those who may be more prone to health issues, that travel insurance is a must-have.


Many passengers were under the impression that Medicare should cover any medical needs while on a domestic cruise.

However, as the unfortunate story of these sisters showed, this is not the case.

1Cover's Travel Expert, Natalie Smith, confirmed that many cruisers fall into the trap of not securing travel insurance for domestic voyages.

'There are many misconceptions when it comes to travel insurance, but one of the biggest mistakes Aussies make is not buying travel insurance when cruising Australian waters,' Smith said.

She emphasised that once the ship sets sail, passengers are not covered by Medicare or private health funds for medical treatment on board.

The costs of medical care on a cruise ship could be excessive.

Without insurance, all expenses, including emergency transport, fall on the passenger.

Smith also pointed out that Medicare would cover treatment once they are back on Australian land.


For those planning to hop on a cruise soon, it's crucial to look for comprehensive travel insurance that includes cruise benefits.

This might be an add-on, but it's an essential one that could provide peace of mind and financial protection.

These policies cover emergency medical expenses on board and the costs of getting back to Australia or to the nearest major hospital.

The fear of unforeseen medical bills should not mar the joy of travel.

So, before you set sail on your next adventure, make sure you're fully covered.
Key Takeaways

  • A P&O cruise passenger was hit with an $8,000 medical bill after injuring her ankle on a domestic cruise.
  • Medicare did not cover medical costs incurred on board domestic cruises.
  • The injured passenger's travel insurance covered the expenses, highlighting its importance even for domestic trips.
  • Travel experts advised that comprehensive travel insurance with additional cruise benefits is crucial when cruising Australian waters.
Have you ever faced a similar situation on cruises? How did you handle it? Please share your experiences and tips on travel insurance with us in the comments section below.
 
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If you don't take out travel insurance and abide with the conditions I have no simplify at all. Another example of people expecting taxpayers to pay for everything. Everyone knows Medicare doesn't cover travelling out of Australia. But we will blame someone for our stupid fault
 
It should be the owners of tha ship to cover medical expenses at sea or compulsary insurance included in the fare
As mentioned above, some people have pre-existing injuries. Too easy for some people to make a claim against the ship owners claiming this occurred there.
I worked with a person who hurt his shoulder at home but managed to get to work the following day where he was able to claim WORKER'S COMPENSATION for this injury.

TRAVEL INSURANCE is a MUST HAVE at any age if travelling & especially on a ship where travel is subject to rough seas & the rocking & rolling of the ship.
 
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I worked with a person who hurt his shoulder at home but managed to get to work the following day where he was able to claim WORKER'S COMPENSATION for this injury.
Yes! I know of a mate who broke his fibula playing rugby league on the Sunday only to fall at work the next morning. Same goes for another mate who slipped on a wet supermarket floor after suffering a broken collarbone while horseriding.
 
If they put compulsory insurance in the fate, I'm pretty sure your fare would take a hike over the $60
Could even be more than that. I recently phoned around for travel insurance which included land travel too. With existing illness for us both, age etc, most companies were quoting over $1,000. The cheapest was AustPost.
 
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Could even be more than that. I recently phoned around for travel insurance which included land travel too. With existing illness for us both, age etc, most companies were quoting over $1,000. The cheapest was AustPost.
That would certainly put your fare up. Would be charged more if it was included in your fare
 
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Maybe the Drunken Polka
And when you're drunk you're not covered by travel insurance. ALWAYS buy travel insurance AND read the contract especially the EXCLUSIONS. Years ago I bought insurance for a simple visit to my aunt in Qld. My mother died unexpectedly before I left. All my expenses were fully refunded, less a small agreed excess.
 
I don't see why the owners of the cruise ship should be responsible for medical expenses.
So many people on these cruises act like absolute idiots. Injuries are often due to excessive alcohol consumption, their fault not the ship owners.
Many older people have pre existing medical conditions, once again not the ship owners responsibility.
Anybody who travels without insurance does so at their own risk.
The cost is negligible. It should be law that you cannot travel without insurance.
Well said, I think travelling anywhere outside Australia you should take out insurance. My Aunty on holidays from the UK a few years back, broke her leg walking, she was covered by Medicare we reciprocate with the UK. But her travel insurance got her home safely with a broken leg.
 
I agree….i have been reading about accidents and even death occurring when, especially the younger generation who like to have fun, end up in a foreign hospital with very little money and no insurance……this usually results in crowd funding to pay the hospital bills and/or having to be medivaced back to Australia……..crowd funding seems to be a popular way to get other people to pay the medical costs! The younger generation think they are invulnerable to just about anything, it’s what they do, and I did too………So I think it would be a great idea that up to a certain age travel insurance was compulsory….
Crowd funding is used for everything these days - no sense of self-responsibility for the millennials - expect everyone else to pick up the tab yet they are the ones most likely to need insurance cover (moped mishaps, bungee broken bones, screaming speedsters, just plain dumb buggers!)
 
It should be the owners of tha ship to cover medical expenses at sea or compulsary insurance included in the fare
Why on earth should the owner of the ship cover some peoples stupidity in not taking out travel insurance. And if they include insurance in the fare it would go up so most people would not be able to cruise anymore, what a stupid suggestion. If you go anywhere get Insurance simple as that, it is not that expensive.
 
Could even be more than that. I recently phoned around for travel insurance which included land travel too. With existing illness for us both, age etc, most companies were quoting over $1,000. The cheapest was AustPost.
We have a credit card that has travel insurance attached, all we do is go on line and fill the form spend $500 a head for each person traveling on the trip as in air fare or deposit for trip, $170. We have just come back from Africa were covered for everything and that is all it cost us, we put down all our health issues.
 
Crowd funding is used for everything these days - no sense of self-responsibility for the millennials - expect everyone else to pick up the tab yet they are the ones most likely to need insurance cover (moped mishaps, bungee broken bones, screaming speedsters, just plain dumb buggers!)

Does this include river cruises etc? ie Murray River cruises?
I don't know, but I always take out travel insurance. Better to be safe than sorry.
The cost is pretty negligible.I have just paid $42 for my 10 day trip from Perth to Grafton next February.
Had my bag snatched late at night, as I arrived at my accommodation in Bali, a few years ago.
Thank goodness for insurance.
Everything was covered, new passports, car keys glasses, purse bag etc etc. The only thing that wasn't completely covered was $1000 cash as they have a limit of $200 on cash
I guess that's understandable as there is no way of proving how much cash you have.
Fortunately, at the accommodation, I had booked through bookings.com and used my card. As we were regulars there they allowed us cash against our card and we were able to continue with our holiday.
A good idea is to have a family members phone number somewhere with you, as when your phone is stolen, as was mine, you may need to ring them to send you some cash.
I don't remember anyone's phone number since we all got mobile phones.
 

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